TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Turbo Tax is the best! they were very thorough and helpful. They got the job done! and they got it done right! 10/10 would recommend
Date published: 2022-03-13
Rated 5 out of 5 by from Great experience Worked great saved time. Efile secure. Liked the old comparison with other filers in my income cat
Date published: 2022-03-13
Rated 4 out of 5 by from I did like the TurboTax service I have been using TuboTax for years. I did not like that I was not able to complete it as I normally do, because of the video card quality that I have, but It did give me the option to upgrade to an expert that can finish it for me.
Date published: 2022-03-13
Rated 5 out of 5 by from easy process easy to follow instructions for completing tax returns from the comfort of your home office
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax is Great Very easy to follow through the process of filing. Live chat with Russell was great and he helped me through a tough part of the process.
Date published: 2022-03-13
Rated 4 out of 5 by from Good, but a few glitches Easy to use, which one expects, but there a few glitches. For example the forms section: on the plus side being able to directly import form data is a plus; on the minus side not all forms can be imported and when one attempts to manually enter the data information in common from last year's form isn't always available (yes, I used TT last year). Also, the section on the need to fill out a identity theft affidavit is confusing. I selected yes, when I did not have to. Lastly, just prior to filing I want to view my return. Waited several minutes, no return, when to help, no help, then for some strange reason I decided to check my downloads files; there it was. Why cannot a message be sent to check your downloads file?
Date published: 2022-03-13
Rated 1 out of 5 by from Software trouble I installed Turbotax with no issues. When I started my return it asked if I wanted to update to the latest I clicked update. I worked on my taxes for awhile and had to stop. One week later I was going to finish my taxes and Turbotax would not open. I uninstalled the program a couple of times it still would not open. I went to Intuit site. I read where there was a problem with an update and it caused turbotax to not be able to open. Intuit had a patch you could download. I downloaded the patch and it worked. I could now open Turbotax. I had to stop again working on my taxes. I came back again the next weekend and again Turbotax would not open. I uninstalled the program again and installed and Turbotax still would not open. I went to Intuits site and couldn't find any information on the issue. I could not find a phone number on Intuit's site to call foe help. Finally after several hours I called Geek Squad and after a couple of hours they were able to fix the issue. I'm not sure if I will ever buy Turbotax again. Turbotax has no support on software issues.
Date published: 2022-03-13
Rated 5 out of 5 by from Excellent everytime. Every time time excellent ease of use. This time I messed up just two numbers, called it in and a simple fix w a quick response.
Date published: 2022-03-13
Rated 5 out of 5 by from Awesome Everyone was nice and very helpful. Jan mybtax expert has excellent knowledge about taxes you can tell he has experience
Date published: 2022-03-13
Rated 5 out of 5 by from excellent user experience Great way to file taxes. Makes it easier to understand it.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 13381
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is the best! they were very thorough and helpful. They got the job done! and they got it done right! 10/10 would recommend
Date published: 2022-03-13
Rated 5 out of 5 by from Great experience Worked great saved time. Efile secure. Liked the old comparison with other filers in my income cat
Date published: 2022-03-13
Rated 4 out of 5 by from I did like the TurboTax service I have been using TuboTax for years. I did not like that I was not able to complete it as I normally do, because of the video card quality that I have, but It did give me the option to upgrade to an expert that can finish it for me.
Date published: 2022-03-13
Rated 5 out of 5 by from easy process easy to follow instructions for completing tax returns from the comfort of your home office
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax is Great Very easy to follow through the process of filing. Live chat with Russell was great and he helped me through a tough part of the process.
Date published: 2022-03-13
Rated 4 out of 5 by from Good, but a few glitches Easy to use, which one expects, but there a few glitches. For example the forms section: on the plus side being able to directly import form data is a plus; on the minus side not all forms can be imported and when one attempts to manually enter the data information in common from last year's form isn't always available (yes, I used TT last year). Also, the section on the need to fill out a identity theft affidavit is confusing. I selected yes, when I did not have to. Lastly, just prior to filing I want to view my return. Waited several minutes, no return, when to help, no help, then for some strange reason I decided to check my downloads files; there it was. Why cannot a message be sent to check your downloads file?
Date published: 2022-03-13
Rated 1 out of 5 by from Software trouble I installed Turbotax with no issues. When I started my return it asked if I wanted to update to the latest I clicked update. I worked on my taxes for awhile and had to stop. One week later I was going to finish my taxes and Turbotax would not open. I uninstalled the program a couple of times it still would not open. I went to Intuit site. I read where there was a problem with an update and it caused turbotax to not be able to open. Intuit had a patch you could download. I downloaded the patch and it worked. I could now open Turbotax. I had to stop again working on my taxes. I came back again the next weekend and again Turbotax would not open. I uninstalled the program again and installed and Turbotax still would not open. I went to Intuits site and couldn't find any information on the issue. I could not find a phone number on Intuit's site to call foe help. Finally after several hours I called Geek Squad and after a couple of hours they were able to fix the issue. I'm not sure if I will ever buy Turbotax again. Turbotax has no support on software issues.
Date published: 2022-03-13
Rated 5 out of 5 by from Excellent everytime. Every time time excellent ease of use. This time I messed up just two numbers, called it in and a simple fix w a quick response.
Date published: 2022-03-13
Rated 5 out of 5 by from Awesome Everyone was nice and very helpful. Jan mybtax expert has excellent knowledge about taxes you can tell he has experience
Date published: 2022-03-13
Rated 5 out of 5 by from excellent user experience Great way to file taxes. Makes it easier to understand it.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 13381