TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Uploads need help Uploading several forms to my taxes and TurboTax does not get the info in the right boxes, called and waited for 45 mins to ask how I amend these worksheets, no luck customer service says you can't amend and its the bank that is wrong, both the bank and the PDF were correct it was TurboTax that was not getting it right, costing me a lot of time manually entering these 1099 forms. Then while waiting they hung up on me with no return call or follow up, I hope this is not the future of TurboTax or I will be using another company for my taxes, very disappointed I have used Turbo Tax for over 15 years, worst customer service ever....Will I get a reply on this from customer service.....odds are no but we'll see...
Date published: 2021-02-13
Rated 5 out of 5 by from Great!! I am always nervous about doing my own taxes but Turbo Tax is Great and easy to navigate
Date published: 2021-02-13
Rated 5 out of 5 by from Easy step by step instructions! Super easy, help available for questions if needed. I would highly recommend!
Date published: 2021-02-13
Rated 5 out of 5 by from If your not good online, use turbo tax Omg I can't say enough good things about this product/service! I got a call today exactly when they said a "tax specialist" would call. She helped me finish my taxes online inwhich iam horrible using a computer or smartphone. My taxes are done and filed with 0 hassles, thank you turbo tax. I will deff be using you again next year.
Date published: 2021-02-13
Rated 5 out of 5 by from It's Awesome! I highly recommend! It's Awesome! I highly recommend! It's Awesome! I highly recommend!
Date published: 2021-02-13
Rated 4 out of 5 by from Not as easy to use as last year‘s TurboTax I’ve used TurboTax since 2012 I believe and I’ve been extremely happy with it and safe until this year. For some reason it kept telling me that the bank account and routing number were incorrect even though it’s the same I’ve used every year I continued with it anyway and filed and I am crossing my fingers and hoping that the government will except it and give me my refund. When I reached out to the TurboTax people all they did was ask me to Facebook and they would help me. I am 75 years old and I am not on Facebook it’s all I can do do use my iPad and iPhone. I bought the deluxe plus max even though I used a standard form for seniors through TurboTax to complete it. I hope and pray that TurboTax will do a great job for me like they always have but I won’t know until I hear from the government. TurboTax should correct and improve their app so that even old people can use them without fear like we used to be able to use them
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo Tax is trustworthy and easy to use We have used Turbotax for the past few years to do our returns. It is always easy and reliable...will use them again in 2021!
Date published: 2021-02-13
Rated 5 out of 5 by from It was Easy to use Walked me all the way through the process! Anyone can do it!
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo Tax never lets me down! I've always found Turbo Tax to be user friendly. This year I added a small business to my taxes. Turbo Tax came through again by making everything about reporting my business easy and understandable.
Date published: 2021-02-13
Rated 5 out of 5 by from Awesome Very easy and helpful when problems arise with filing
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 13372
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Uploads need help Uploading several forms to my taxes and TurboTax does not get the info in the right boxes, called and waited for 45 mins to ask how I amend these worksheets, no luck customer service says you can't amend and its the bank that is wrong, both the bank and the PDF were correct it was TurboTax that was not getting it right, costing me a lot of time manually entering these 1099 forms. Then while waiting they hung up on me with no return call or follow up, I hope this is not the future of TurboTax or I will be using another company for my taxes, very disappointed I have used Turbo Tax for over 15 years, worst customer service ever....Will I get a reply on this from customer service.....odds are no but we'll see...
Date published: 2021-02-13
Rated 5 out of 5 by from Great!! I am always nervous about doing my own taxes but Turbo Tax is Great and easy to navigate
Date published: 2021-02-13
Rated 5 out of 5 by from Easy step by step instructions! Super easy, help available for questions if needed. I would highly recommend!
Date published: 2021-02-13
Rated 5 out of 5 by from If your not good online, use turbo tax Omg I can't say enough good things about this product/service! I got a call today exactly when they said a "tax specialist" would call. She helped me finish my taxes online inwhich iam horrible using a computer or smartphone. My taxes are done and filed with 0 hassles, thank you turbo tax. I will deff be using you again next year.
Date published: 2021-02-13
Rated 5 out of 5 by from It's Awesome! I highly recommend! It's Awesome! I highly recommend! It's Awesome! I highly recommend!
Date published: 2021-02-13
Rated 4 out of 5 by from Not as easy to use as last year‘s TurboTax I’ve used TurboTax since 2012 I believe and I’ve been extremely happy with it and safe until this year. For some reason it kept telling me that the bank account and routing number were incorrect even though it’s the same I’ve used every year I continued with it anyway and filed and I am crossing my fingers and hoping that the government will except it and give me my refund. When I reached out to the TurboTax people all they did was ask me to Facebook and they would help me. I am 75 years old and I am not on Facebook it’s all I can do do use my iPad and iPhone. I bought the deluxe plus max even though I used a standard form for seniors through TurboTax to complete it. I hope and pray that TurboTax will do a great job for me like they always have but I won’t know until I hear from the government. TurboTax should correct and improve their app so that even old people can use them without fear like we used to be able to use them
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo Tax is trustworthy and easy to use We have used Turbotax for the past few years to do our returns. It is always easy and reliable...will use them again in 2021!
Date published: 2021-02-13
Rated 5 out of 5 by from It was Easy to use Walked me all the way through the process! Anyone can do it!
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo Tax never lets me down! I've always found Turbo Tax to be user friendly. This year I added a small business to my taxes. Turbo Tax came through again by making everything about reporting my business easy and understandable.
Date published: 2021-02-13
Rated 5 out of 5 by from Awesome Very easy and helpful when problems arise with filing
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 13372