TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from awsome it took a bit but had all the explanation needed to get it done
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is a good tool to use I have used Turbo Tax for over a decade and I have trusted them with having the up to date forms and information to help out filling the forms and filing.
Date published: 2022-04-18
Rated 1 out of 5 by from It is NEVER free - forced me to buy Deluxe Turbo Tax is never free and borders on false advertising. They forced me to buy the Deluxe version for $59 (plus the state for $40 which it never even mentioned) all to receive a $2 (yes TWO dollar) refund for some IRA I had. The only way to correct it I found was to clear EVERYTHING and re-enter all my tax info, only to find even after I purposefully tried to leave the $2 retirement credit off, it still forced me to buy the Deluxe version. I should have been able to use the free one since I did a standard deduction anyway with literally nothing special entered or selected, just basics like income info. It's a shameful business practice. Then the fact they coax people into paying for these charges from their refund, for a $39 fee, shows what type of company they are. Last time I ever use Turbo Tax.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is good Fantastic product. I will recommend it to everyone.
Date published: 2022-04-18
Rated 5 out of 5 by from Love Turbo Tax I’ve used Turbo for 7 years and have never had any problems
Date published: 2022-04-18
Rated 4 out of 5 by from This Year The Options Were Less Clear I am not as confident that things are filled out correctly this year with the taxes owed from my 2020 retirement fund Covid withdrawal. Many steps seemed less clear this year when they have been more straightforward in the past. I may need to get a tax preparer next year.
Date published: 2022-04-18
Rated 3 out of 5 by from TurboTax is Almost Better Than An Audit This program lacks the ability to easily see what has been done, and why the numbers have calculated to reach certain amounts. Comparing your actual tax return to the various partitions of this program is hardly transparent. Also, it loves to take you in circles, so that you review the same information more times than the IRS does. Lastly, it explains about as much as your High School teachers did, so good luck. I hope you went to college, and/or married an accountant.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is great It was easy and stress free Highly recommend to all tax filers
Date published: 2022-04-18
Rated 1 out of 5 by from Trouble following several steps I had a lot of trouble with section 199A deduction. Kept going in circles with no way out. Also, e-file return was rejected. When I tried to follow the steps "help me fix it", it did not work. Very frustrating Also, when I reviewed the program, it would not accept my nickname because it was already used.
Date published: 2022-04-18
Rated 2 out of 5 by from Walks you through the process but fees are HIGH I didn't appreciate the additional $39 fee to have the payment taken out of my federal return. Surprise! And it's more expensive to DO THEM MYSELF online through Turbo Tax than it is to go through an accountant. Last year, I think, for Turbo Tax online.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1338
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from awsome it took a bit but had all the explanation needed to get it done
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is a good tool to use I have used Turbo Tax for over a decade and I have trusted them with having the up to date forms and information to help out filling the forms and filing.
Date published: 2022-04-18
Rated 1 out of 5 by from It is NEVER free - forced me to buy Deluxe Turbo Tax is never free and borders on false advertising. They forced me to buy the Deluxe version for $59 (plus the state for $40 which it never even mentioned) all to receive a $2 (yes TWO dollar) refund for some IRA I had. The only way to correct it I found was to clear EVERYTHING and re-enter all my tax info, only to find even after I purposefully tried to leave the $2 retirement credit off, it still forced me to buy the Deluxe version. I should have been able to use the free one since I did a standard deduction anyway with literally nothing special entered or selected, just basics like income info. It's a shameful business practice. Then the fact they coax people into paying for these charges from their refund, for a $39 fee, shows what type of company they are. Last time I ever use Turbo Tax.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is good Fantastic product. I will recommend it to everyone.
Date published: 2022-04-18
Rated 5 out of 5 by from Love Turbo Tax I’ve used Turbo for 7 years and have never had any problems
Date published: 2022-04-18
Rated 4 out of 5 by from This Year The Options Were Less Clear I am not as confident that things are filled out correctly this year with the taxes owed from my 2020 retirement fund Covid withdrawal. Many steps seemed less clear this year when they have been more straightforward in the past. I may need to get a tax preparer next year.
Date published: 2022-04-18
Rated 3 out of 5 by from TurboTax is Almost Better Than An Audit This program lacks the ability to easily see what has been done, and why the numbers have calculated to reach certain amounts. Comparing your actual tax return to the various partitions of this program is hardly transparent. Also, it loves to take you in circles, so that you review the same information more times than the IRS does. Lastly, it explains about as much as your High School teachers did, so good luck. I hope you went to college, and/or married an accountant.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is great It was easy and stress free Highly recommend to all tax filers
Date published: 2022-04-18
Rated 1 out of 5 by from Trouble following several steps I had a lot of trouble with section 199A deduction. Kept going in circles with no way out. Also, e-file return was rejected. When I tried to follow the steps "help me fix it", it did not work. Very frustrating Also, when I reviewed the program, it would not accept my nickname because it was already used.
Date published: 2022-04-18
Rated 2 out of 5 by from Walks you through the process but fees are HIGH I didn't appreciate the additional $39 fee to have the payment taken out of my federal return. Surprise! And it's more expensive to DO THEM MYSELF online through Turbo Tax than it is to go through an accountant. Last year, I think, for Turbo Tax online.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1338