TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from Good it was good I wish they hadn't charged me $60 for deluxe
Date published: 2021-05-13
Rated 3 out of 5 by from Not as user friendly as every single year before I've used Turbo Tax forever, possibly the late 80's or early 90's, whenever I first got a computer. This is the first time I ran into a glitch and went into panic mode. After completing everything, it ran a review, came up with info needed on a certain schedule. It asked for the total wages to be entered on line 11 of that form...I wasn't sure if that meant the wages listed on the 1099 form or the adjusted gross income from the tax forms. This was such a specific question that I wanted to chat with someone (like on the commericals, LOL). However I did not see anywhere to open a chat with a live person. That needs to be made much easier to do. I wound up trying my 1099 wages; the system took the wages, and did not change the amount that I owed, which was a good thing I hope. I was disappointed that the system did not autofill either the 1099 wages or the AGI, or that it did not give an easy explanation of what exactly I needed to enter. That seems to be a glitch. Not a good feeling.
Date published: 2021-05-13
Rated 5 out of 5 by from Great way to file taxes I used the live expert and it was a weight off of my shoulders
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax is a lifesaver The expert who helped me was very nice, helpful, and professional. I appreciate his time and help.
Date published: 2021-05-13
Rated 5 out of 5 by from Stress-Removing! I am a first-time filer and I was scared I wouldn't do them correctly. TurboTax had a user-friendly interface for me to use and made doing my taxes super easy!
Date published: 2021-05-13
Rated 5 out of 5 by from Good A lot easier than if they weren't there. Turbotax is helpful
Date published: 2021-05-13
Rated 5 out of 5 by from The easiest ever! Best thing about this program is that it takes so little time to complete it. This is my 3rd year of using Turbo Tax and easier every time.
Date published: 2021-05-13
Rated 5 out of 5 by from Consistent, Easy, and Reliable Tax Preparation. Turbo Tax is my go to tax program, it has never failed me, I swear by Turbo Tax!!
Date published: 2021-05-13
Rated 1 out of 5 by from Turbo Tax is Difficult Turbo Tax was terrible this year! Usually it is very easy to download, update, and use. This year it wouldn't download so I had to get a special access code. When I entered it at the end I was still charged after already purchasing the program at Costco! Next year I'll use H7 R Block after fighting Turbo Tax for 20 years.
Date published: 2021-05-13
Rated 5 out of 5 by from quick and easy! this was great! I was putting of doing my taxes. I don't know why I was dreading it, TurboTax makes it so easy! Finally I will get my stimulus, thank you TurboTax! The cost is well worth the convenience and what a short time it takes to complete.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1338
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Good it was good I wish they hadn't charged me $60 for deluxe
Date published: 2021-05-13
Rated 3 out of 5 by from Not as user friendly as every single year before I've used Turbo Tax forever, possibly the late 80's or early 90's, whenever I first got a computer. This is the first time I ran into a glitch and went into panic mode. After completing everything, it ran a review, came up with info needed on a certain schedule. It asked for the total wages to be entered on line 11 of that form...I wasn't sure if that meant the wages listed on the 1099 form or the adjusted gross income from the tax forms. This was such a specific question that I wanted to chat with someone (like on the commericals, LOL). However I did not see anywhere to open a chat with a live person. That needs to be made much easier to do. I wound up trying my 1099 wages; the system took the wages, and did not change the amount that I owed, which was a good thing I hope. I was disappointed that the system did not autofill either the 1099 wages or the AGI, or that it did not give an easy explanation of what exactly I needed to enter. That seems to be a glitch. Not a good feeling.
Date published: 2021-05-13
Rated 5 out of 5 by from Great way to file taxes I used the live expert and it was a weight off of my shoulders
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax is a lifesaver The expert who helped me was very nice, helpful, and professional. I appreciate his time and help.
Date published: 2021-05-13
Rated 5 out of 5 by from Stress-Removing! I am a first-time filer and I was scared I wouldn't do them correctly. TurboTax had a user-friendly interface for me to use and made doing my taxes super easy!
Date published: 2021-05-13
Rated 5 out of 5 by from Good A lot easier than if they weren't there. Turbotax is helpful
Date published: 2021-05-13
Rated 5 out of 5 by from The easiest ever! Best thing about this program is that it takes so little time to complete it. This is my 3rd year of using Turbo Tax and easier every time.
Date published: 2021-05-13
Rated 5 out of 5 by from Consistent, Easy, and Reliable Tax Preparation. Turbo Tax is my go to tax program, it has never failed me, I swear by Turbo Tax!!
Date published: 2021-05-13
Rated 1 out of 5 by from Turbo Tax is Difficult Turbo Tax was terrible this year! Usually it is very easy to download, update, and use. This year it wouldn't download so I had to get a special access code. When I entered it at the end I was still charged after already purchasing the program at Costco! Next year I'll use H7 R Block after fighting Turbo Tax for 20 years.
Date published: 2021-05-13
Rated 5 out of 5 by from quick and easy! this was great! I was putting of doing my taxes. I don't know why I was dreading it, TurboTax makes it so easy! Finally I will get my stimulus, thank you TurboTax! The cost is well worth the convenience and what a short time it takes to complete.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1338