TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Complicated I have used TurboTax in prior years and have always found it to be informative, dependable, and user friendly. This year, not so. I am sure the pandemic and self-employment played a major part, so I get that. However, the reason why I am giving it two stars is because of the lack of information provided when certain issues arise. My dilemma, I never knew I was able to delete a form until today. I came across a problem when I went to e-file that stated e-filing was not available because of a form that was used was not a form the IRS allowed to be e-filed. The IRS has a new form, 7202, that is used for people who are self-employed but were unable to work due to Covid related circumstances. However, this was not a form that I needed as those circumstances did not apply to me, so I was unsure why it was included in my filing. Frustrated over the idea of having to mail my return, I did a Google search and discovered someone else had the same issue and there were instructions on how to delete form from the filing. This should have been an option afforded to me along with the error message. Or maybe I am the only one on the planet that uses TurboTax and did not know of the option to delete unnecessary forms.
Date published: 2021-02-14
Rated 1 out of 5 by from Turbo tax is awful So frustrating and misleading. Not user friendly. Won’t use next year
Date published: 2021-02-14
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax makes doing taxes easy. Just have to enter the information and they do the rest.
Date published: 2021-02-14
Rated 5 out of 5 by from Turbo is a great tool for people like me. Turbo is a great tool for someone like me who does her own taxes. The tool that turbo provides made it easy for me.
Date published: 2021-02-14
Rated 5 out of 5 by from Thank you for a user friendly app Only issue it won't let me change my phone number.
Date published: 2021-02-14
Rated 5 out of 5 by from Love Turbo Tax I have used this tax preparation site for many, many years. I am very pleased with the ease of preparation, and all the features.
Date published: 2021-02-14
Rated 5 out of 5 by from AWESOME WAS A NICE ANS SMOOTH EXPERIENCE. \NO STRESS WAS A GREAT EXPERIENCE.
Date published: 2021-02-14
Rated 5 out of 5 by from They were knowledgeable and helpful They help me till the end and where knowledgeable and helpful
Date published: 2021-02-14
Rated 4 out of 5 by from Turbo It was easy to connect the information it didn’t take long
Date published: 2021-02-14
Rated 5 out of 5 by from Good JoB!!! Excellent customer service and a good live service . I have been filling with you all 4 the pass 4 years I think or something like that.
Date published: 2021-02-14
All TurboTax® Offerings Reviews - Page 13355
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Complicated I have used TurboTax in prior years and have always found it to be informative, dependable, and user friendly. This year, not so. I am sure the pandemic and self-employment played a major part, so I get that. However, the reason why I am giving it two stars is because of the lack of information provided when certain issues arise. My dilemma, I never knew I was able to delete a form until today. I came across a problem when I went to e-file that stated e-filing was not available because of a form that was used was not a form the IRS allowed to be e-filed. The IRS has a new form, 7202, that is used for people who are self-employed but were unable to work due to Covid related circumstances. However, this was not a form that I needed as those circumstances did not apply to me, so I was unsure why it was included in my filing. Frustrated over the idea of having to mail my return, I did a Google search and discovered someone else had the same issue and there were instructions on how to delete form from the filing. This should have been an option afforded to me along with the error message. Or maybe I am the only one on the planet that uses TurboTax and did not know of the option to delete unnecessary forms.
Date published: 2021-02-14
Rated 1 out of 5 by from Turbo tax is awful So frustrating and misleading. Not user friendly. Won’t use next year
Date published: 2021-02-14
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax makes doing taxes easy. Just have to enter the information and they do the rest.
Date published: 2021-02-14
Rated 5 out of 5 by from Turbo is a great tool for people like me. Turbo is a great tool for someone like me who does her own taxes. The tool that turbo provides made it easy for me.
Date published: 2021-02-14
Rated 5 out of 5 by from Thank you for a user friendly app Only issue it won't let me change my phone number.
Date published: 2021-02-14
Rated 5 out of 5 by from Love Turbo Tax I have used this tax preparation site for many, many years. I am very pleased with the ease of preparation, and all the features.
Date published: 2021-02-14
Rated 5 out of 5 by from AWESOME WAS A NICE ANS SMOOTH EXPERIENCE. \NO STRESS WAS A GREAT EXPERIENCE.
Date published: 2021-02-14
Rated 5 out of 5 by from They were knowledgeable and helpful They help me till the end and where knowledgeable and helpful
Date published: 2021-02-14
Rated 4 out of 5 by from Turbo It was easy to connect the information it didn’t take long
Date published: 2021-02-14
Rated 5 out of 5 by from Good JoB!!! Excellent customer service and a good live service . I have been filling with you all 4 the pass 4 years I think or something like that.
Date published: 2021-02-14
All TurboTax® Offerings Reviews - Page 13355