TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax is always my go-to! I have filed with TurboTax for the past 7 years and I don't think I will ever look for any other options. It is simply the easiest to use and always gets the job done right the first time!
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo tax is amazing This service is extremely helpful and makes it so easy to navigate through the whole entire process.
Date published: 2022-02-28
Rated 5 out of 5 by from TurboTax was easy and stress free. TurboTax is perfect for someone who is filing their own taxes. I had all of my documentation and followed all the steps.
Date published: 2022-02-28
Rated 5 out of 5 by from Returning User Turbotax makes everything easy! Customer service is exceptional!
Date published: 2022-02-28
Rated 3 out of 5 by from Turbo. Tax A lot of repeat information. Hard to review all information.
Date published: 2022-02-28
Rated 5 out of 5 by from Awesome Awesome love it so much sweetheart cute Nice awesome
Date published: 2022-02-28
Rated 5 out of 5 by from TurboTax quick and easy to use Superb interface and excellent, fast and easy to use
Date published: 2022-02-28
Rated 1 out of 5 by from This year was different and a lot I am very upset that out of eight years I now have to pay for a tax return that I never had to pay for before. I am very disappointed
Date published: 2022-02-28
Rated 1 out of 5 by from Annoying upsells and some missing information Constantly bombarded with upsells throughout the process of something that's already stressful. Two things that were incredibly frustrating beyond that were the refund not including a few tax breaks like the federal child credit until the very end, making me think through this whole process that I was going to owe thousands to the IRS. And there was a supposed penalty, but zero explanation about it or why it was there or how to handle it. Really terrible experience this year. I may just deal with the headache of exporting all my historical records to a different service. This was the kind of experience that makes people want to push for the IRS to just internalize this process so we don't have to guess at how much we owe each year.
Date published: 2022-02-28
Rated 2 out of 5 by from it was just ok for me this year last year went very smoothly except i didn't understand what i did with the child tax credit and didn't get any of it throughout this past year. then this year i got married and had questions about our part time 10-99's info entered and my child tax credit info and wasn't sure if i'd done it all correctly and i thought i'd def paid extra to have the services of tax professionals to help me if i needed it.....so when i called one and got them on the phone they were very rude and nasty and wanted to know why i was calling and stated they couldn't help me, but could help with how to put the info into the system... when i asked about who could help me with if i'd did it correctly because that service was offered and i paid for it she was clueless and rude.... i hung up and never got help... just filed my taxes and still not sure it was done correctly. if i'm audited i blame turbotax. i def won't use them again.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 13338
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is always my go-to! I have filed with TurboTax for the past 7 years and I don't think I will ever look for any other options. It is simply the easiest to use and always gets the job done right the first time!
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo tax is amazing This service is extremely helpful and makes it so easy to navigate through the whole entire process.
Date published: 2022-02-28
Rated 5 out of 5 by from TurboTax was easy and stress free. TurboTax is perfect for someone who is filing their own taxes. I had all of my documentation and followed all the steps.
Date published: 2022-02-28
Rated 5 out of 5 by from Returning User Turbotax makes everything easy! Customer service is exceptional!
Date published: 2022-02-28
Rated 3 out of 5 by from Turbo. Tax A lot of repeat information. Hard to review all information.
Date published: 2022-02-28
Rated 5 out of 5 by from Awesome Awesome love it so much sweetheart cute Nice awesome
Date published: 2022-02-28
Rated 5 out of 5 by from TurboTax quick and easy to use Superb interface and excellent, fast and easy to use
Date published: 2022-02-28
Rated 1 out of 5 by from This year was different and a lot I am very upset that out of eight years I now have to pay for a tax return that I never had to pay for before. I am very disappointed
Date published: 2022-02-28
Rated 1 out of 5 by from Annoying upsells and some missing information Constantly bombarded with upsells throughout the process of something that's already stressful. Two things that were incredibly frustrating beyond that were the refund not including a few tax breaks like the federal child credit until the very end, making me think through this whole process that I was going to owe thousands to the IRS. And there was a supposed penalty, but zero explanation about it or why it was there or how to handle it. Really terrible experience this year. I may just deal with the headache of exporting all my historical records to a different service. This was the kind of experience that makes people want to push for the IRS to just internalize this process so we don't have to guess at how much we owe each year.
Date published: 2022-02-28
Rated 2 out of 5 by from it was just ok for me this year last year went very smoothly except i didn't understand what i did with the child tax credit and didn't get any of it throughout this past year. then this year i got married and had questions about our part time 10-99's info entered and my child tax credit info and wasn't sure if i'd done it all correctly and i thought i'd def paid extra to have the services of tax professionals to help me if i needed it.....so when i called one and got them on the phone they were very rude and nasty and wanted to know why i was calling and stated they couldn't help me, but could help with how to put the info into the system... when i asked about who could help me with if i'd did it correctly because that service was offered and i paid for it she was clueless and rude.... i hung up and never got help... just filed my taxes and still not sure it was done correctly. if i'm audited i blame turbotax. i def won't use them again.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 13338