TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Great Program, Recently Predatory Marketing Tactic Been using Turbotax to do taxes myself for several years now. I am using the free version which has always been great. This year at the END of entering all my tax information, I was informed they would NOT file unless I upgrade to the Delux ($45) since my wife had a certain tax credit. Furthermore, the screen where you choose to pay with your return money or out of pocket doesn't actually inform you that it cost's an extra $40 for the convenience of using the return money. That information is on an entirety different screen, and you won't find out until the final breakdown before you submit officially. Then you have to rummage back through a bunch of pages looking around in your account to figure out where to pay out of pocket for it. This is obviously designed in a predatory way. Next year I will be looking into other option to do my taxes. I usually don't write reviews but for a great program I am trusting with my most sensitive information to try to take advantage of me in such a way is completely unacceptable.
Date published: 2021-02-13
Rated 5 out of 5 by from I use it with confidence every year It is easy to use, walks you thru the steps and makes a painful process quickly over with.
Date published: 2021-02-13
Rated 5 out of 5 by from TurboTax is so easy and incredibly helpful! The step by step feature allows for easy tax preparation. Thank you so much!
Date published: 2021-02-13
Rated 5 out of 5 by from thank you thank you for simplifying everything and guiding step by step. This was a different year and I appreciate all the support without having to leave my home
Date published: 2021-02-13
Rated 4 out of 5 by from Turbotax is ok They were great but I'm still having trouble. I'm confused.
Date published: 2021-02-13
Rated 5 out of 5 by from TurboTax helped me TurboTax helped walk me through a mistake on my part, and helped me refile.
Date published: 2021-02-13
Rated 5 out of 5 by from TurboTax is great! Easy to use and love that it carries my information forward from year to year!
Date published: 2021-02-13
Rated 4 out of 5 by from TurboTax TurboTax Live was great at helping me figure out some parts of my tax return that didn't quite make sense. The agent, Christopher, that I worked with was knowledgable, patient, and took the time to look over all sections I needed help on. The individual attention and support from TurboTax Live was just what I needed.
Date published: 2021-02-13
Rated 5 out of 5 by from turbo tax easy to use easy to do you taxes yourself and they help if you mess up
Date published: 2021-02-13
Rated 5 out of 5 by from They are the best They walked me through it all they are great would not use anyone else
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 13332
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Great Program, Recently Predatory Marketing Tactic Been using Turbotax to do taxes myself for several years now. I am using the free version which has always been great. This year at the END of entering all my tax information, I was informed they would NOT file unless I upgrade to the Delux ($45) since my wife had a certain tax credit. Furthermore, the screen where you choose to pay with your return money or out of pocket doesn't actually inform you that it cost's an extra $40 for the convenience of using the return money. That information is on an entirety different screen, and you won't find out until the final breakdown before you submit officially. Then you have to rummage back through a bunch of pages looking around in your account to figure out where to pay out of pocket for it. This is obviously designed in a predatory way. Next year I will be looking into other option to do my taxes. I usually don't write reviews but for a great program I am trusting with my most sensitive information to try to take advantage of me in such a way is completely unacceptable.
Date published: 2021-02-13
Rated 5 out of 5 by from I use it with confidence every year It is easy to use, walks you thru the steps and makes a painful process quickly over with.
Date published: 2021-02-13
Rated 5 out of 5 by from TurboTax is so easy and incredibly helpful! The step by step feature allows for easy tax preparation. Thank you so much!
Date published: 2021-02-13
Rated 5 out of 5 by from thank you thank you for simplifying everything and guiding step by step. This was a different year and I appreciate all the support without having to leave my home
Date published: 2021-02-13
Rated 4 out of 5 by from Turbotax is ok They were great but I'm still having trouble. I'm confused.
Date published: 2021-02-13
Rated 5 out of 5 by from TurboTax helped me TurboTax helped walk me through a mistake on my part, and helped me refile.
Date published: 2021-02-13
Rated 5 out of 5 by from TurboTax is great! Easy to use and love that it carries my information forward from year to year!
Date published: 2021-02-13
Rated 4 out of 5 by from TurboTax TurboTax Live was great at helping me figure out some parts of my tax return that didn't quite make sense. The agent, Christopher, that I worked with was knowledgable, patient, and took the time to look over all sections I needed help on. The individual attention and support from TurboTax Live was just what I needed.
Date published: 2021-02-13
Rated 5 out of 5 by from turbo tax easy to use easy to do you taxes yourself and they help if you mess up
Date published: 2021-02-13
Rated 5 out of 5 by from They are the best They walked me through it all they are great would not use anyone else
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 13332