TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Helpful and fast My taxes were more complicated this year due to Covid and a TurboTax representative assisted me in understanding the differences and how to proceed efficiently. Friendly, knowledgeable service and easy to complete process.
Date published: 2021-02-15
Rated 4 out of 5 by from Why No 5 Star Review I use you guys every years. The reason I gave you all only four star is because of the IRS mixing up account numbers for the second stimulus check. Guilt by association
Date published: 2021-02-15
Rated 2 out of 5 by from Turbo Tax is ok Turbo tax is definitely not a free product. For what I thought was going to be free for my son ended up costing him $120.00. It's cheaper to do your own off line, print it out, and then mail it in. Lesson learned.
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo Tax is Awesome Easy and the help is fantastic Wew are return users
Date published: 2021-02-15
Rated 5 out of 5 by from TurboTax is Quick and Easy I had no issues with filing with Turbo Tax. I prefer to use Turbo Tax
Date published: 2021-02-15
Rated 3 out of 5 by from TurboTax is Ok but doesn't handle all situation This is my second year using TurboTax Business. I have use TurboTax to do my personal taxes for years. TurboTax Business is pretty good but does not handle multi-property 1031 (Like Kind) exchanges very well. Customer Support was also not able to solve the problem. I think it would have been ok for situations in which 1 property was exchanged for 1 other property.
Date published: 2021-02-15
Rated 5 out of 5 by from Great! My eighth year using. Ran into problems. Left a message at the help center. Had a return call in less than 5 minutes. June was able to walk me through and help me fix the problem I was having.
Date published: 2021-02-15
Rated 2 out of 5 by from 2020 Turbo Tax had issues with Mortgage interest I have filed with Turbo Tax for several years with a good experience. This year was different as it has significant issues with entering 1098 Mortgage interest information. It did not understand the 2 refinances I did, and also when the load was sold, and kept coming back with taking the standard deduction being my best route, as it did not take into consideration any mortgage interest. An email and a chat session was unsuccessful as they did not address the issue. I finally had to go on the chat board to see a lot of people had this same issue. Not a good experience this year.
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax is a great App to use for filing your taxes. It's really easy to use and understand and offer so many helpful options and a personal assistant. Very affordable. You can't go wrong with Turbo Tax!
Date published: 2021-02-15
Rated 5 out of 5 by from turbo tax is simple It was easy to use, I would recommend this to my family.
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 13325
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Helpful and fast My taxes were more complicated this year due to Covid and a TurboTax representative assisted me in understanding the differences and how to proceed efficiently. Friendly, knowledgeable service and easy to complete process.
Date published: 2021-02-15
Rated 4 out of 5 by from Why No 5 Star Review I use you guys every years. The reason I gave you all only four star is because of the IRS mixing up account numbers for the second stimulus check. Guilt by association
Date published: 2021-02-15
Rated 2 out of 5 by from Turbo Tax is ok Turbo tax is definitely not a free product. For what I thought was going to be free for my son ended up costing him $120.00. It's cheaper to do your own off line, print it out, and then mail it in. Lesson learned.
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo Tax is Awesome Easy and the help is fantastic Wew are return users
Date published: 2021-02-15
Rated 5 out of 5 by from TurboTax is Quick and Easy I had no issues with filing with Turbo Tax. I prefer to use Turbo Tax
Date published: 2021-02-15
Rated 3 out of 5 by from TurboTax is Ok but doesn't handle all situation This is my second year using TurboTax Business. I have use TurboTax to do my personal taxes for years. TurboTax Business is pretty good but does not handle multi-property 1031 (Like Kind) exchanges very well. Customer Support was also not able to solve the problem. I think it would have been ok for situations in which 1 property was exchanged for 1 other property.
Date published: 2021-02-15
Rated 5 out of 5 by from Great! My eighth year using. Ran into problems. Left a message at the help center. Had a return call in less than 5 minutes. June was able to walk me through and help me fix the problem I was having.
Date published: 2021-02-15
Rated 2 out of 5 by from 2020 Turbo Tax had issues with Mortgage interest I have filed with Turbo Tax for several years with a good experience. This year was different as it has significant issues with entering 1098 Mortgage interest information. It did not understand the 2 refinances I did, and also when the load was sold, and kept coming back with taking the standard deduction being my best route, as it did not take into consideration any mortgage interest. An email and a chat session was unsuccessful as they did not address the issue. I finally had to go on the chat board to see a lot of people had this same issue. Not a good experience this year.
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax is a great App to use for filing your taxes. It's really easy to use and understand and offer so many helpful options and a personal assistant. Very affordable. You can't go wrong with Turbo Tax!
Date published: 2021-02-15
Rated 5 out of 5 by from turbo tax is simple It was easy to use, I would recommend this to my family.
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 13325