TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbotax is Awesome! It was easy and convenient. It walks you through everything and the chat help works great!
Date published: 2021-02-21
Rated 2 out of 5 by from Kinda frustrating TurboTax used to be easy to use, but this time filing it first showed me that I was receiving $99 for state. After filling everything out, it said I owed $225 in taxes. I thought "Fair enough," but decided to go back over everything. This time it jacked it all the way up to owing $828! for the same info. So I cleared everything then started over, and then it gave me $641 owed. At this point I was ready to crack out the calculator and go it alone, but I decided I would go over it AGAIN. Turns out this time it had duplicated one of my w-2's. So I fixed that, went through it all and now I'm getting a state refund of $99. Just like it had first said. Why the loops and backtracking? Then, it's $40 to file federal and another $40 to file state. On top of that, they charge $40 to have those fees deducted from your return? That brings my fees up to $120. So I just decided to pay from my bank account and save myself $40.
Date published: 2021-02-21
Rated 5 out of 5 by from Works great for Federal Best way to file federal taxes and state for family
Date published: 2021-02-21
Rated 5 out of 5 by from Y'all are the bomb Loved it Used last year best tax place to use hands down
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is awesome! I have been using TurboTax for years now. Of all the tax services I have tried this is the easiest and always gets me the max refund. Would recommend to anyone.
Date published: 2021-02-21
Rated 1 out of 5 by from full of hidden fees There is nothing free about this program. You will not be told that some of your choices will result in extra fees until the end and you wont know unless you carefully read the disclosures. You will also be forced to upgrade to complete some necessary parts of your return. If you sold a single stock, you have to purchase an $80.00 upgrade just to file it. You also get charged just for the convenience of allowing turbotax to take the fees out of your refund. Of course, you won't know about that unless you read the fine print at the end.
Date published: 2021-02-21
Rated 5 out of 5 by from Good Program Quick, easy, understandable, they seem trustworthy
Date published: 2021-02-21
Rated 5 out of 5 by from great great helped a lot! Thank you for all your help to get our return done fast
Date published: 2021-02-21
Rated 5 out of 5 by from So easy to answer my tax questions Turbo Tax is super easy to use and walked me through every question. When I had a question I was not sure of the help feature pointed me in the right direction. I have been using this for a few years since I was old enough to file a return
Date published: 2021-02-21
Rated 5 out of 5 by from Great! While TurboTax is great for individuals that want to do this on their own and not spend exorbitant amounts of money for officials to complete them, TurboTax's live deluxe was worth being able to have peace of mind. While I wish it weren't as expensive, I do not regret purchasing this product. They answered my questions to the best of their ability, and the certified experts were kind and made the experience much more enjoyable.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13323
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax is Awesome! It was easy and convenient. It walks you through everything and the chat help works great!
Date published: 2021-02-21
Rated 2 out of 5 by from Kinda frustrating TurboTax used to be easy to use, but this time filing it first showed me that I was receiving $99 for state. After filling everything out, it said I owed $225 in taxes. I thought "Fair enough," but decided to go back over everything. This time it jacked it all the way up to owing $828! for the same info. So I cleared everything then started over, and then it gave me $641 owed. At this point I was ready to crack out the calculator and go it alone, but I decided I would go over it AGAIN. Turns out this time it had duplicated one of my w-2's. So I fixed that, went through it all and now I'm getting a state refund of $99. Just like it had first said. Why the loops and backtracking? Then, it's $40 to file federal and another $40 to file state. On top of that, they charge $40 to have those fees deducted from your return? That brings my fees up to $120. So I just decided to pay from my bank account and save myself $40.
Date published: 2021-02-21
Rated 5 out of 5 by from Works great for Federal Best way to file federal taxes and state for family
Date published: 2021-02-21
Rated 5 out of 5 by from Y'all are the bomb Loved it Used last year best tax place to use hands down
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is awesome! I have been using TurboTax for years now. Of all the tax services I have tried this is the easiest and always gets me the max refund. Would recommend to anyone.
Date published: 2021-02-21
Rated 1 out of 5 by from full of hidden fees There is nothing free about this program. You will not be told that some of your choices will result in extra fees until the end and you wont know unless you carefully read the disclosures. You will also be forced to upgrade to complete some necessary parts of your return. If you sold a single stock, you have to purchase an $80.00 upgrade just to file it. You also get charged just for the convenience of allowing turbotax to take the fees out of your refund. Of course, you won't know about that unless you read the fine print at the end.
Date published: 2021-02-21
Rated 5 out of 5 by from Good Program Quick, easy, understandable, they seem trustworthy
Date published: 2021-02-21
Rated 5 out of 5 by from great great helped a lot! Thank you for all your help to get our return done fast
Date published: 2021-02-21
Rated 5 out of 5 by from So easy to answer my tax questions Turbo Tax is super easy to use and walked me through every question. When I had a question I was not sure of the help feature pointed me in the right direction. I have been using this for a few years since I was old enough to file a return
Date published: 2021-02-21
Rated 5 out of 5 by from Great! While TurboTax is great for individuals that want to do this on their own and not spend exorbitant amounts of money for officials to complete them, TurboTax's live deluxe was worth being able to have peace of mind. While I wish it weren't as expensive, I do not regret purchasing this product. They answered my questions to the best of their ability, and the certified experts were kind and made the experience much more enjoyable.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13323