TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TURBO TAX IS GREAT! I have used TT for years and have enjoyed the simplicity of the product. I worked for H&Block for a few years and this did help me in zooming through the program. Even when you do the step by step I feel TT covers everything.
Date published: 2021-04-03
Rated 3 out of 5 by from Great Should have option of not charging fee as well as giving alerts on if number entered is too high or low
Date published: 2021-04-03
Rated 5 out of 5 by from Friendly Really easy to use, once you understand how to, could be more friendly for simple W2, however is easy, and fast service.
Date published: 2021-04-03
Rated 3 out of 5 by from Turbo Tax help not helpful to avoid problems A turbo tax help topic said the IRS Identity protection PIN is no longer required, but my return was rejected without it. Also had difficulty finding how to apply my 2020 federal refund to 2021 estimated taxes. Search for "1040 line 36" and "apply refund to estimated tax" did not provide help on how to change that number, and I had to call Turbo Tax for help. This should be an automatic prompt if receiving a refund. I also have no way to not generate the estimated tax payment coupons or override the calculated amount for estimated tax payments. I know how much tax my 2021 return is likely to require and would prefer to enter my own tax payments.
Date published: 2021-04-03
Rated 4 out of 5 by from grest it was a great experience i would refer all my friends and family
Date published: 2021-04-03
Rated 3 out of 5 by from Almost had to mail my returns Everything went smooth and great until the end of filing my tax returns when Turbotax told me I had to file it by mail and had me print it out. I've never filed my tax returns by mail, and I wanted to file them electronically, but I was forced into mailing them, and it was only after many hours of navigating through the interface and even asking several people for help, including their online support that I managed to figure out how to instead file my returns online.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbotastic Turbo Tax is simple and has explanations that are easy to understand
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo tax is great Turbo Tax leads you through all your tax situations smoothly.
Date published: 2021-04-03
Rated 3 out of 5 by from Some issues in using Every year there seems to be areas where the app appears to not work properly. This year the biggest items: 1-The system did not ask for my estimated Federal Taxes that I paid. I had to go back and hunt it within the Deduction/Credit area and put it in. It then recalculated a late penalty that had been applied. 2- The Foreign Tax paid credit was confusing and did not allow me to put in the individual Countries income received as part of form 1116 which was requested, so I had to put in "Various" to make it work. 3- The light grey font over a white background is terrible on the eyes. The eye strain is terrible within a short time.
Date published: 2021-04-03
Rated 1 out of 5 by from Hidden Fees, repeating pages up to 4 times They tell you it is $0 to file but wheny ou do file you need $70 here because you have a 1099, $100 there because you worked in 2 states, and then $40 just to pull these fees from my return???? For $215 I could go to a CPA who will tell me they are charging me. Do not appreciate the lack of transparency
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 1333
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TURBO TAX IS GREAT! I have used TT for years and have enjoyed the simplicity of the product. I worked for H&Block for a few years and this did help me in zooming through the program. Even when you do the step by step I feel TT covers everything.
Date published: 2021-04-03
Rated 3 out of 5 by from Great Should have option of not charging fee as well as giving alerts on if number entered is too high or low
Date published: 2021-04-03
Rated 5 out of 5 by from Friendly Really easy to use, once you understand how to, could be more friendly for simple W2, however is easy, and fast service.
Date published: 2021-04-03
Rated 3 out of 5 by from Turbo Tax help not helpful to avoid problems A turbo tax help topic said the IRS Identity protection PIN is no longer required, but my return was rejected without it. Also had difficulty finding how to apply my 2020 federal refund to 2021 estimated taxes. Search for "1040 line 36" and "apply refund to estimated tax" did not provide help on how to change that number, and I had to call Turbo Tax for help. This should be an automatic prompt if receiving a refund. I also have no way to not generate the estimated tax payment coupons or override the calculated amount for estimated tax payments. I know how much tax my 2021 return is likely to require and would prefer to enter my own tax payments.
Date published: 2021-04-03
Rated 4 out of 5 by from grest it was a great experience i would refer all my friends and family
Date published: 2021-04-03
Rated 3 out of 5 by from Almost had to mail my returns Everything went smooth and great until the end of filing my tax returns when Turbotax told me I had to file it by mail and had me print it out. I've never filed my tax returns by mail, and I wanted to file them electronically, but I was forced into mailing them, and it was only after many hours of navigating through the interface and even asking several people for help, including their online support that I managed to figure out how to instead file my returns online.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbotastic Turbo Tax is simple and has explanations that are easy to understand
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo tax is great Turbo Tax leads you through all your tax situations smoothly.
Date published: 2021-04-03
Rated 3 out of 5 by from Some issues in using Every year there seems to be areas where the app appears to not work properly. This year the biggest items: 1-The system did not ask for my estimated Federal Taxes that I paid. I had to go back and hunt it within the Deduction/Credit area and put it in. It then recalculated a late penalty that had been applied. 2- The Foreign Tax paid credit was confusing and did not allow me to put in the individual Countries income received as part of form 1116 which was requested, so I had to put in "Various" to make it work. 3- The light grey font over a white background is terrible on the eyes. The eye strain is terrible within a short time.
Date published: 2021-04-03
Rated 1 out of 5 by from Hidden Fees, repeating pages up to 4 times They tell you it is $0 to file but wheny ou do file you need $70 here because you have a 1099, $100 there because you worked in 2 states, and then $40 just to pull these fees from my return???? For $215 I could go to a CPA who will tell me they are charging me. Do not appreciate the lack of transparency
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 1333