TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Really simple to use They make it easy to understand for each step required.
Date published: 2022-02-14
Rated 3 out of 5 by from Helps you do your taxes I was able to be alerted to some issues which is nice because my spouse and I are residents of different states living in a third, completely different state where we own property with rental property in another state. It gets confusing. That was good. What was not good was that I wasn't able to file but there was not clear feedback on why. I requested assistance through the help function online and did not receive anything helpful, requested a call back. Got a call back that immediately hung up. Called the number that called me and sat on hold for over 25 minutes. The last 10 minutes someone had picked up and I was listening to their conversations with co-workers before they hung up on me. Then I called back again and am now on hold for almost 10 minutes. I think I'm going to hang up because in all that time I googled the issue and was able to figure out that one of the states has a late tax season because of a delayed budget. So, great, got it figured out, but why wasn't that in the help information or provided as a reason why it wouldn't file? Then I googled how to choose what to file. It was all very... taxing. This could have been cleared up with a detailed error message or a five minute phone call.
Date published: 2022-02-14
Rated 5 out of 5 by from TurboTax is good for me great help It was a lot easier than I thought It would be I did have some problems but they were easily fixed
Date published: 2022-02-14
Rated 4 out of 5 by from Turbo Tax Is Very Self Explanatory it overall was a good experience especially for it being my first time
Date published: 2022-02-14
Rated 5 out of 5 by from turbo tax is asume Very easy to use. I did everything on my own witch i liked
Date published: 2022-02-14
Rated 3 out of 5 by from Very Helpful for college students it was a lot easier to do it this way. i struggle to undersand what to do
Date published: 2022-02-14
Rated 5 out of 5 by from 6th year ❤️turbo Tax Easy and efficient I’ll be back for my 7th year I’m sure !!
Date published: 2022-02-14
Rated 4 out of 5 by from easy as usual The search tools made it easy to navigate to where to enter information which was helpful with different documents coming at different times. I like being able to begin my taxes as soon as possible and it helped to have filings from previous years with what felt like reminders on each section of what I've filed and entered in the past; made it easy to know whether I'd gotten everything or still needed info. It was a little more than annoying to constantly be asked about adding Max protection after I started and declined the product, but to then have to decline it at the beginning and end of every session was tedious.
Date published: 2022-02-14
Rated 4 out of 5 by from Too Many unrelated questions for 1040 SR Not bad to use. It isn't as simple as it could be for the short form tax returns.
Date published: 2022-02-14
Rated 5 out of 5 by from Super easy! Great step by step instructions. Super easy to enter info and file. So happy they save all my info from past years.
Date published: 2022-02-14
All TurboTax® Offerings Reviews - Page 13316
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Really simple to use They make it easy to understand for each step required.
Date published: 2022-02-14
Rated 3 out of 5 by from Helps you do your taxes I was able to be alerted to some issues which is nice because my spouse and I are residents of different states living in a third, completely different state where we own property with rental property in another state. It gets confusing. That was good. What was not good was that I wasn't able to file but there was not clear feedback on why. I requested assistance through the help function online and did not receive anything helpful, requested a call back. Got a call back that immediately hung up. Called the number that called me and sat on hold for over 25 minutes. The last 10 minutes someone had picked up and I was listening to their conversations with co-workers before they hung up on me. Then I called back again and am now on hold for almost 10 minutes. I think I'm going to hang up because in all that time I googled the issue and was able to figure out that one of the states has a late tax season because of a delayed budget. So, great, got it figured out, but why wasn't that in the help information or provided as a reason why it wouldn't file? Then I googled how to choose what to file. It was all very... taxing. This could have been cleared up with a detailed error message or a five minute phone call.
Date published: 2022-02-14
Rated 5 out of 5 by from TurboTax is good for me great help It was a lot easier than I thought It would be I did have some problems but they were easily fixed
Date published: 2022-02-14
Rated 4 out of 5 by from Turbo Tax Is Very Self Explanatory it overall was a good experience especially for it being my first time
Date published: 2022-02-14
Rated 5 out of 5 by from turbo tax is asume Very easy to use. I did everything on my own witch i liked
Date published: 2022-02-14
Rated 3 out of 5 by from Very Helpful for college students it was a lot easier to do it this way. i struggle to undersand what to do
Date published: 2022-02-14
Rated 5 out of 5 by from 6th year ❤️turbo Tax Easy and efficient I’ll be back for my 7th year I’m sure !!
Date published: 2022-02-14
Rated 4 out of 5 by from easy as usual The search tools made it easy to navigate to where to enter information which was helpful with different documents coming at different times. I like being able to begin my taxes as soon as possible and it helped to have filings from previous years with what felt like reminders on each section of what I've filed and entered in the past; made it easy to know whether I'd gotten everything or still needed info. It was a little more than annoying to constantly be asked about adding Max protection after I started and declined the product, but to then have to decline it at the beginning and end of every session was tedious.
Date published: 2022-02-14
Rated 4 out of 5 by from Too Many unrelated questions for 1040 SR Not bad to use. It isn't as simple as it could be for the short form tax returns.
Date published: 2022-02-14
Rated 5 out of 5 by from Super easy! Great step by step instructions. Super easy to enter info and file. So happy they save all my info from past years.
Date published: 2022-02-14
All TurboTax® Offerings Reviews - Page 13316