TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Always end up paying something The service is really easy to use and does a good job explaining the information it's asking for, however despite claiming it's free to use, you have to read the fine print to see that it's only free for simple tax returns. If you have any additional tax documents (1099, 1095 etc,) they will force you to purchase an "upgraded" version of the service midway through the session (in my case it was 40 bucks) or you cannot proceed. It's understandable that there is a fee for doing the taxes but I wish it was more upfront about how likely it is that you will end up paying. Furthermore, they coerce you into purchasing more costly service packages with some pretty shady tactics. For one thing, what you'll have to pay for changes year to year. My first few times using the service was free, but lately I've always ended up having to pay a fee for one thing or another. This years example is that if you want to pay for their service with your refund, they charge you for that. I've never seen that in years past, but now if you don't pay the service fee with a card, they take $40 dollars out as a "processing fee". I almost fell for this before looking closely at why it was charging an additional $40 (on top of $40 I paid for "deluxe edition") and it was simply because I was going to use my refund to pay for the service. One year they transferred all of my information from the prior years return to get a jumpstart on the monotony of data entry, but after editing and confirming all of the data, they said if you would like to use the information on this years tax return, upgrade your service. So basically they show you how easy it could be to get started, but then tell you that you have to pay for the privilege of having them transfer the info. So they show you they can do it very easily, but if you stick with free edition it requires you to manually enter all the information that they just showed you was ready to go in the correct fields! All that being said it's still a good service, I've used it every year to do my own taxes since 2011, and I'm sure its cheaper than having someone prepare them for me, just read everything carefully before you pay them and also know that there is a very small chance you will be able to do your taxes completely free.
Date published: 2021-02-15
Rated 5 out of 5 by from Turbotax is an amazing tax platform Easy of using and updating information. Less than 20 min to file returns
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo fast Easy and fast! User friendly and efficient!!!!!!!!!!!
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo time! Turbo tax live is a big help for first time filers! Thanks Turbo Tax experts saving time and money !
Date published: 2021-02-15
Rated 5 out of 5 by from pretty cool app. i missed a few years hope it turn no contact with anyone quick and easy tool to use. i hope it stays this simple in the future
Date published: 2021-02-15
Rated 5 out of 5 by from Easy to use, Easy to use. Easy to e-file. Been using since taking taxes in college.
Date published: 2021-02-15
Rated 5 out of 5 by from done It is great but complicated for the average "Joe" but I will do it again!
Date published: 2021-02-15
Rated 5 out of 5 by from Works great Finished return in 30 minutes. It was super easy. And I got to drink a beer.
Date published: 2021-02-15
Rated 2 out of 5 by from no excuse for medical expense error I had to completely redo the medical expense worksheet because of a program error telling me I had an estimated Hdeduc (whatever that is) value. All my numbers were exact and correct and there was no way to override the problem. Unexcusable!
Date published: 2021-02-15
Rated 5 out of 5 by from Easy To Use! I have used Turbo Tax for the past few years & it has made filing my taxes each year very quick & easy. I do not have a lot of deductions or other complex tax issues so this is perfect for my situation & I don't have to leave the house. It is easy to follow the instructions & they have great explanations available if needed throughout the entire filing process. I feel confident that I have filed correctly & efficiently each year. Thank you Turbo Tax!
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 13303
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Always end up paying something The service is really easy to use and does a good job explaining the information it's asking for, however despite claiming it's free to use, you have to read the fine print to see that it's only free for simple tax returns. If you have any additional tax documents (1099, 1095 etc,) they will force you to purchase an "upgraded" version of the service midway through the session (in my case it was 40 bucks) or you cannot proceed. It's understandable that there is a fee for doing the taxes but I wish it was more upfront about how likely it is that you will end up paying. Furthermore, they coerce you into purchasing more costly service packages with some pretty shady tactics. For one thing, what you'll have to pay for changes year to year. My first few times using the service was free, but lately I've always ended up having to pay a fee for one thing or another. This years example is that if you want to pay for their service with your refund, they charge you for that. I've never seen that in years past, but now if you don't pay the service fee with a card, they take $40 dollars out as a "processing fee". I almost fell for this before looking closely at why it was charging an additional $40 (on top of $40 I paid for "deluxe edition") and it was simply because I was going to use my refund to pay for the service. One year they transferred all of my information from the prior years return to get a jumpstart on the monotony of data entry, but after editing and confirming all of the data, they said if you would like to use the information on this years tax return, upgrade your service. So basically they show you how easy it could be to get started, but then tell you that you have to pay for the privilege of having them transfer the info. So they show you they can do it very easily, but if you stick with free edition it requires you to manually enter all the information that they just showed you was ready to go in the correct fields! All that being said it's still a good service, I've used it every year to do my own taxes since 2011, and I'm sure its cheaper than having someone prepare them for me, just read everything carefully before you pay them and also know that there is a very small chance you will be able to do your taxes completely free.
Date published: 2021-02-15
Rated 5 out of 5 by from Turbotax is an amazing tax platform Easy of using and updating information. Less than 20 min to file returns
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo fast Easy and fast! User friendly and efficient!!!!!!!!!!!
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo time! Turbo tax live is a big help for first time filers! Thanks Turbo Tax experts saving time and money !
Date published: 2021-02-15
Rated 5 out of 5 by from pretty cool app. i missed a few years hope it turn no contact with anyone quick and easy tool to use. i hope it stays this simple in the future
Date published: 2021-02-15
Rated 5 out of 5 by from Easy to use, Easy to use. Easy to e-file. Been using since taking taxes in college.
Date published: 2021-02-15
Rated 5 out of 5 by from done It is great but complicated for the average "Joe" but I will do it again!
Date published: 2021-02-15
Rated 5 out of 5 by from Works great Finished return in 30 minutes. It was super easy. And I got to drink a beer.
Date published: 2021-02-15
Rated 2 out of 5 by from no excuse for medical expense error I had to completely redo the medical expense worksheet because of a program error telling me I had an estimated Hdeduc (whatever that is) value. All my numbers were exact and correct and there was no way to override the problem. Unexcusable!
Date published: 2021-02-15
Rated 5 out of 5 by from Easy To Use! I have used Turbo Tax for the past few years & it has made filing my taxes each year very quick & easy. I do not have a lot of deductions or other complex tax issues so this is perfect for my situation & I don't have to leave the house. It is easy to follow the instructions & they have great explanations available if needed throughout the entire filing process. I feel confident that I have filed correctly & efficiently each year. Thank you Turbo Tax!
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 13303