TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax is the way! I love Turbo tax ease of use, consistency and how make user very confident walking through some complicated tax filing topics. I have been using Turbo for over 10 years now and never been happier. They have a customer for life.
Date published: 2022-02-14
Rated 5 out of 5 by from Quick and easy with great customer service! Very easy to use. I like the fact that I can drag and drop documents and all the information is filled in for me. Great customer service. Thank you Shawna for resolving my error so I can finish my return.
Date published: 2022-02-14
Rated 1 out of 5 by from Did not like I had to pay I dont like that turbo tax is charging us during a pandemic knowing people dont have that much money as it is...it was free
Date published: 2022-02-14
Rated 5 out of 5 by from Been using Turbo Tax for years! always helpful when I have questions. The tax professionals are quick to respond and are able to help in any way you need.
Date published: 2022-02-14
Rated 5 out of 5 by from Great way to do taxes Have always had a good experience with Turbo Tax including great help with reasonable waittimes for help during busy times.
Date published: 2022-02-14
Rated 3 out of 5 by from Confusing Customer service is great. But the actual turbo tax confused me. I used it last year and it was free this year it wasn't (which was fine but it didn't give me specifics on why it wasn't). I walked away for a day to come back with fresh eyes and it switched me into the self-employed version. I'm not self-employed by any means. I was on the phone with customer service for an hour. David, my customer rep, was great! But even they couldn't figure out what happened.
Date published: 2022-02-14
Rated 5 out of 5 by from Turbo Tax is a great product Turbo tax makes it easier to do taxes then a paper product. Like the prompts to save on taxes.
Date published: 2022-02-14
Rated 1 out of 5 by from Glitches! I always use TurboTax to file my taxes. I used the Home & Business one this year. I had to request a refund because the link I received would not let me begin my taxes and then the package that I bought would not let me transmit my returns after I completed them. The free state tax that came with the package would not download either. I had to mail it in and completed the state return online.
Date published: 2022-02-14
Rated 5 out of 5 by from TurboTax is awesome!!! It makes doing your own taxes made easy!! Love it that I don’t even need to leave my home!
Date published: 2022-02-14
Rated 5 out of 5 by from TurboTax is great TurboTax is easy to understand so I could file my own taxes
Date published: 2022-02-14
All TurboTax® Offerings Reviews - Page 13301
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is the way! I love Turbo tax ease of use, consistency and how make user very confident walking through some complicated tax filing topics. I have been using Turbo for over 10 years now and never been happier. They have a customer for life.
Date published: 2022-02-14
Rated 5 out of 5 by from Quick and easy with great customer service! Very easy to use. I like the fact that I can drag and drop documents and all the information is filled in for me. Great customer service. Thank you Shawna for resolving my error so I can finish my return.
Date published: 2022-02-14
Rated 1 out of 5 by from Did not like I had to pay I dont like that turbo tax is charging us during a pandemic knowing people dont have that much money as it is...it was free
Date published: 2022-02-14
Rated 5 out of 5 by from Been using Turbo Tax for years! always helpful when I have questions. The tax professionals are quick to respond and are able to help in any way you need.
Date published: 2022-02-14
Rated 5 out of 5 by from Great way to do taxes Have always had a good experience with Turbo Tax including great help with reasonable waittimes for help during busy times.
Date published: 2022-02-14
Rated 3 out of 5 by from Confusing Customer service is great. But the actual turbo tax confused me. I used it last year and it was free this year it wasn't (which was fine but it didn't give me specifics on why it wasn't). I walked away for a day to come back with fresh eyes and it switched me into the self-employed version. I'm not self-employed by any means. I was on the phone with customer service for an hour. David, my customer rep, was great! But even they couldn't figure out what happened.
Date published: 2022-02-14
Rated 5 out of 5 by from Turbo Tax is a great product Turbo tax makes it easier to do taxes then a paper product. Like the prompts to save on taxes.
Date published: 2022-02-14
Rated 1 out of 5 by from Glitches! I always use TurboTax to file my taxes. I used the Home & Business one this year. I had to request a refund because the link I received would not let me begin my taxes and then the package that I bought would not let me transmit my returns after I completed them. The free state tax that came with the package would not download either. I had to mail it in and completed the state return online.
Date published: 2022-02-14
Rated 5 out of 5 by from TurboTax is awesome!!! It makes doing your own taxes made easy!! Love it that I don’t even need to leave my home!
Date published: 2022-02-14
Rated 5 out of 5 by from TurboTax is great TurboTax is easy to understand so I could file my own taxes
Date published: 2022-02-14
All TurboTax® Offerings Reviews - Page 13301