TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo tax is awesome The tool is friendly enough to explain at each stage on the points to note. It asks us to review, for DIV and INT forms, which can scan those uploaded forms and fill them for all fields, some of them are not filled.
Date published: 2022-04-15
Rated 1 out of 5 by from Got charged for something I didn't use Got charged for Live Premier even though I originally selected to use just Premier and did not use any of the Live services, so that was $80 basically robbed from me. I also ended up having to mail in my state return because their system classified numbers I put in for my national guard pay as errors, even though they weren't. I've logged those numbers similarly in the past without issues from my state's department of revenue. I guess their software just can't comprehend that someone's pay can be entirely from the national guard. Additionally, their system lists PayPal as an option to pay, but there was no option to proceed with the transaction once my information was put in, so I had to manually enter my card info. I would've used a different service entirely if I hadn't spent all that time on TurboTax for this year's return already. Guess it will be best to look into other options to file next year.
Date published: 2022-04-15
Rated 5 out of 5 by from Easy peasy Great! I will use it year after year. Love it so much!
Date published: 2022-04-15
Rated 5 out of 5 by from Always Trust TurboTax I may have trouble with navigation, but your experts always come through. I'd recommend TurboTax to anyone.
Date published: 2022-04-15
Rated 5 out of 5 by from Love it It is really easy to use. I like how it is so convenient.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax works! We have 3 pension of income, I still work part time, I run a private business from my garage, and our son is a permanent resident of Canada. Turbo Tax Home and Business handles all of this and handles it well. I highly recommend Turbo Tax; I've been using it for a couple of decades!
Date published: 2022-04-15
Rated 3 out of 5 by from Getting more and more cumborsome I expect that the back end tax prep logic and rules are sound, but there are so many ways to make updates and content reviews easier which TT does not provide. I would say that this relatively worse and worse user interface increase prep time by at least 3x. Also, one very useful feature that existed before was the be able to view the specific forms, which TT has decided to stop providing. Sometimes it is so much easier to review the worksheets than to go through the interface provided by TT.
Date published: 2022-04-15
Rated 5 out of 5 by from simple easy hey, it was fast and simply laid out. nice format to get them done.
Date published: 2022-04-15
Rated 5 out of 5 by from Great Service! Literally Never Want To Do My Own I'm never doing my own taxes, my wife and I both run businesses and I really needed the help. All my questions got answered
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is great! It's a great tool to submit taxes without a hassle. The protection benefits are also great even though they cost extra.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1331
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is awesome The tool is friendly enough to explain at each stage on the points to note. It asks us to review, for DIV and INT forms, which can scan those uploaded forms and fill them for all fields, some of them are not filled.
Date published: 2022-04-15
Rated 1 out of 5 by from Got charged for something I didn't use Got charged for Live Premier even though I originally selected to use just Premier and did not use any of the Live services, so that was $80 basically robbed from me. I also ended up having to mail in my state return because their system classified numbers I put in for my national guard pay as errors, even though they weren't. I've logged those numbers similarly in the past without issues from my state's department of revenue. I guess their software just can't comprehend that someone's pay can be entirely from the national guard. Additionally, their system lists PayPal as an option to pay, but there was no option to proceed with the transaction once my information was put in, so I had to manually enter my card info. I would've used a different service entirely if I hadn't spent all that time on TurboTax for this year's return already. Guess it will be best to look into other options to file next year.
Date published: 2022-04-15
Rated 5 out of 5 by from Easy peasy Great! I will use it year after year. Love it so much!
Date published: 2022-04-15
Rated 5 out of 5 by from Always Trust TurboTax I may have trouble with navigation, but your experts always come through. I'd recommend TurboTax to anyone.
Date published: 2022-04-15
Rated 5 out of 5 by from Love it It is really easy to use. I like how it is so convenient.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax works! We have 3 pension of income, I still work part time, I run a private business from my garage, and our son is a permanent resident of Canada. Turbo Tax Home and Business handles all of this and handles it well. I highly recommend Turbo Tax; I've been using it for a couple of decades!
Date published: 2022-04-15
Rated 3 out of 5 by from Getting more and more cumborsome I expect that the back end tax prep logic and rules are sound, but there are so many ways to make updates and content reviews easier which TT does not provide. I would say that this relatively worse and worse user interface increase prep time by at least 3x. Also, one very useful feature that existed before was the be able to view the specific forms, which TT has decided to stop providing. Sometimes it is so much easier to review the worksheets than to go through the interface provided by TT.
Date published: 2022-04-15
Rated 5 out of 5 by from simple easy hey, it was fast and simply laid out. nice format to get them done.
Date published: 2022-04-15
Rated 5 out of 5 by from Great Service! Literally Never Want To Do My Own I'm never doing my own taxes, my wife and I both run businesses and I really needed the help. All my questions got answered
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is great! It's a great tool to submit taxes without a hassle. The protection benefits are also great even though they cost extra.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1331