TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281651 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax is Great!! It was my first time filing taxes, and turbo tax was an awesome place to do it! it was hassle-free, all customer representatives were excellent, nice, and understanding, as well as really easy. I will continue to do my taxes here, awesome service! Thanks, Antonia for everything!
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax Online Edition Using Turbo tax help me do my taxes faster and easier. Great product
Date published: 2021-02-21
Rated 1 out of 5 by from Used to be great! I’ve used Turbo Tax in years passed, it was so easy and user friendly! But for whatever reason this year- it was SO MUCH MORE difficult. After taking all of my W-2 info, it made me “check it again” and somehow that added my employer info and pay TWICE! It did the same with my state file too, it doubled up and tried to say I made too much on my state return from last year and how it would penalize me this year! I had to go in and manually delete and correct both forms. This was so time consuming and frustrating, then I get to the end and it tells me that I “must upgrade to the Deluxe package” because I had a 401k I contributed too- though the cost for the Deluxe Package cost more than I had even put in my 401k! It wouldn’t allow me to do the free version after all of that fuss. I was not impressed by Turbo Tax this year! I don’t know who changed it up, but it would be a shame to keep it as is now.
Date published: 2021-02-21
Rated 4 out of 5 by from Easy to follow directions, but review your answers I've been using Turbo Tax for 10-12 years and have been very satisfied. The directions are easy to follow. This year is the first time I've had an issue. When I got to the end and reviewed my tax return, somehow it had input my W-2 twice effectively doubling my income. Simple error to fix, but really got my attention.
Date published: 2021-02-21
Rated 2 out of 5 by from Charges extra $20 to efile state. It's fine. They charge an extra $20 to file the state electronically.
Date published: 2021-02-21
Rated 5 out of 5 by from Easy Step by Step tutorials The process appears to be tedious. However, with the step by step support, you're done before you know it.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is great way to file taxes Easy step by step directions and explanations of your taxes. Good job in yearly improvements.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is Awesome! It made tax life filing MUCH easier! Thank YOU!!!!
Date published: 2021-02-21
Rated 3 out of 5 by from Need to include 1099-R and 1099-Q forms in TurboTa This version of TurboTax Business is better than the version that I used 4 years ago but it could still be improved. I would like the Trust functionality to prompt the user to fill out the 1099-R and 1099-Q IRS forms also.
Date published: 2021-02-21
Rated 5 out of 5 by from Great Product & Service I have been using Turbo Tax for the last 8 taxes seasons. User friendly and easy to navigate.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13299
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Great!! It was my first time filing taxes, and turbo tax was an awesome place to do it! it was hassle-free, all customer representatives were excellent, nice, and understanding, as well as really easy. I will continue to do my taxes here, awesome service! Thanks, Antonia for everything!
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax Online Edition Using Turbo tax help me do my taxes faster and easier. Great product
Date published: 2021-02-21
Rated 1 out of 5 by from Used to be great! I’ve used Turbo Tax in years passed, it was so easy and user friendly! But for whatever reason this year- it was SO MUCH MORE difficult. After taking all of my W-2 info, it made me “check it again” and somehow that added my employer info and pay TWICE! It did the same with my state file too, it doubled up and tried to say I made too much on my state return from last year and how it would penalize me this year! I had to go in and manually delete and correct both forms. This was so time consuming and frustrating, then I get to the end and it tells me that I “must upgrade to the Deluxe package” because I had a 401k I contributed too- though the cost for the Deluxe Package cost more than I had even put in my 401k! It wouldn’t allow me to do the free version after all of that fuss. I was not impressed by Turbo Tax this year! I don’t know who changed it up, but it would be a shame to keep it as is now.
Date published: 2021-02-21
Rated 4 out of 5 by from Easy to follow directions, but review your answers I've been using Turbo Tax for 10-12 years and have been very satisfied. The directions are easy to follow. This year is the first time I've had an issue. When I got to the end and reviewed my tax return, somehow it had input my W-2 twice effectively doubling my income. Simple error to fix, but really got my attention.
Date published: 2021-02-21
Rated 2 out of 5 by from Charges extra $20 to efile state. It's fine. They charge an extra $20 to file the state electronically.
Date published: 2021-02-21
Rated 5 out of 5 by from Easy Step by Step tutorials The process appears to be tedious. However, with the step by step support, you're done before you know it.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is great way to file taxes Easy step by step directions and explanations of your taxes. Good job in yearly improvements.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is Awesome! It made tax life filing MUCH easier! Thank YOU!!!!
Date published: 2021-02-21
Rated 3 out of 5 by from Need to include 1099-R and 1099-Q forms in TurboTa This version of TurboTax Business is better than the version that I used 4 years ago but it could still be improved. I would like the Trust functionality to prompt the user to fill out the 1099-R and 1099-Q IRS forms also.
Date published: 2021-02-21
Rated 5 out of 5 by from Great Product & Service I have been using Turbo Tax for the last 8 taxes seasons. User friendly and easy to navigate.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13299