TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Easy to use and helpful representatives Easy to enter information-very straight-forward. I had a problem that required general customer service and both representatives were great!
Date published: 2021-02-21
Rated 4 out of 5 by from my state return never seems to go thru tat first you told me i would get a $30 discount for sending both fed and state electronically but then you charged me $40 for each
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is awesome! First time user and instructions were easy to follow! Great interface with my financial institutions to pre-populate tax info and to verify accuracy.
Date published: 2021-02-21
Rated 5 out of 5 by from Quick, easy, painless Process was simple and easy to understand. Filing took less than an hour. I didn't;t have any problems.
Date published: 2021-02-21
Rated 5 out of 5 by from IM HAPPY BEST TAX RETURN EVERY, EASY AND FAST....I CANT WAIT TO TAKE A VACATION
Date published: 2021-02-21
Rated 5 out of 5 by from Excellent customer service experience! This is my second time working with Turbo Tax! I really love the convenience of doing my tax on my time and at home. They make it so easy to do your own taxes. The website is so simple, it doesn't look scary. And when I am stuck on a question or a part of my taxes. There are tax experts there 24/7 willing to help me. I worked with Ahmed. He was awesome to work with. With his help, I was able to file my taxes! He was friendly and knowledgeable. He provided an excellent customer service experience for me. I was stressing over my taxes, and he elevated stress. He listened to me, work with me, and really help me. I am so glad I had someone like Ahmed on my side. Thank you Turbo Tax!
Date published: 2021-02-21
Rated 5 out of 5 by from Couldn't Manage Tax Season Without it! accurate, keeps records, keeps you connected, easy and precise five stars
Date published: 2021-02-21
Rated 5 out of 5 by from Very easy. Was nervous before Very informative and helpful. Intuitive CPA question answered promptly
Date published: 2021-02-21
Rated 5 out of 5 by from Easy to use!! Always love TurboTax, they help keep it simple for anyone to do their taxes!
Date published: 2021-02-21
Rated 2 out of 5 by from Look out for hidden fees! TurboTax is easy to use and walks you through all the steps of doing a tax return. However, it forced me to upgrade and at first said it would be only $40. That quickly changed to $50. Then, somehow it increased to $80. The free version allows the filing of state and federal for $0, so why would TurboTax then charge extra to file when I paid for the updated version? I always liked TurboTax for its ease of use, but now I'm spending as much as I would if I just had a preparer do the whole thing for me. Will not likely be using TurboTax again.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13266
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to use and helpful representatives Easy to enter information-very straight-forward. I had a problem that required general customer service and both representatives were great!
Date published: 2021-02-21
Rated 4 out of 5 by from my state return never seems to go thru tat first you told me i would get a $30 discount for sending both fed and state electronically but then you charged me $40 for each
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is awesome! First time user and instructions were easy to follow! Great interface with my financial institutions to pre-populate tax info and to verify accuracy.
Date published: 2021-02-21
Rated 5 out of 5 by from Quick, easy, painless Process was simple and easy to understand. Filing took less than an hour. I didn't;t have any problems.
Date published: 2021-02-21
Rated 5 out of 5 by from IM HAPPY BEST TAX RETURN EVERY, EASY AND FAST....I CANT WAIT TO TAKE A VACATION
Date published: 2021-02-21
Rated 5 out of 5 by from Excellent customer service experience! This is my second time working with Turbo Tax! I really love the convenience of doing my tax on my time and at home. They make it so easy to do your own taxes. The website is so simple, it doesn't look scary. And when I am stuck on a question or a part of my taxes. There are tax experts there 24/7 willing to help me. I worked with Ahmed. He was awesome to work with. With his help, I was able to file my taxes! He was friendly and knowledgeable. He provided an excellent customer service experience for me. I was stressing over my taxes, and he elevated stress. He listened to me, work with me, and really help me. I am so glad I had someone like Ahmed on my side. Thank you Turbo Tax!
Date published: 2021-02-21
Rated 5 out of 5 by from Couldn't Manage Tax Season Without it! accurate, keeps records, keeps you connected, easy and precise five stars
Date published: 2021-02-21
Rated 5 out of 5 by from Very easy. Was nervous before Very informative and helpful. Intuitive CPA question answered promptly
Date published: 2021-02-21
Rated 5 out of 5 by from Easy to use!! Always love TurboTax, they help keep it simple for anyone to do their taxes!
Date published: 2021-02-21
Rated 2 out of 5 by from Look out for hidden fees! TurboTax is easy to use and walks you through all the steps of doing a tax return. However, it forced me to upgrade and at first said it would be only $40. That quickly changed to $50. Then, somehow it increased to $80. The free version allows the filing of state and federal for $0, so why would TurboTax then charge extra to file when I paid for the updated version? I always liked TurboTax for its ease of use, but now I'm spending as much as I would if I just had a preparer do the whole thing for me. Will not likely be using TurboTax again.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13266