TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is so user friendly and fast I have used Turbo Tax for 8 years and it has always been easy to use and very accurate. I would recommend Turbo Tax
Date published: 2021-02-16
Rated 5 out of 5 by from Deneisha was awesome She walked me through everything and was helpful as well as personable
Date published: 2021-02-16
Rated 4 out of 5 by from Good product--be aware of hidden fees I've been using TurboTax for three years and it works great for my situation. However, I HATE that it tries to charge hidden fees for the payment of their services. If you chose to pay with your tax returns, they charge a $40 "processing fee". This is only known to the customer if you read the fine print. It is not listed under the items that you are paying for, it is only listed under the fine print that you have to expand to read and then check a box that you have read it. Let's be honest, most people do not read this page and will end up unknowingly paying this extra $40. Once you hit the "Back" button, the charge magically appears where it was not before. I hate this feature and wish TurboTax would just be up front with this "processing fee" that their third-party counterparts are charging. Be aware and READ THE FINE PRINT.
Date published: 2021-02-16
Rated 3 out of 5 by from Not as good as it used to be This year Turbo Tax didn't have any where near as many question/answer features like it used to have. Additionally, I did not see any mention for the Covid-19 deferred tax payment for a 401k early withdrawal. (My brokerage firm said taxes on a distribution could be paid over 3 years for early withdrawals due to Covid-19 hardships.
Date published: 2021-02-16
Rated 5 out of 5 by from MY SECOND INCOME TAX FILING EASY DO IT. NO MUCH EFFORT. WAS GUIDED BY HAND AS A CARING FATHER GUIDES A TODDLER.
Date published: 2021-02-16
Rated 5 out of 5 by from Great, easy and convenient! I’ve never had any issues filing through TurboTax and I’ve been using them for the past 5 years. The app is very intuitive and user friendly. I also really like receiving text updates once my returns have been approved or if it was rejected.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax works great for me Simple,easy,max refund and will keep using it in the future.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax was awsome Turbo Tax was easy to follow work through the steps. Customer support was fast and easy to access. Thanks Guys
Date published: 2021-02-16
Rated 2 out of 5 by from Lots of glitches for 2020 Product caught in loops with no option to continue without reviewing from the beginning. At one point data after being saved, reverted to old data from a prior year. Received incorrect email updates. Representatives while trying hard, were not able to help.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbotax 2020 Awesome and easy to use. Thank you so very very much!
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 13261
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is so user friendly and fast I have used Turbo Tax for 8 years and it has always been easy to use and very accurate. I would recommend Turbo Tax
Date published: 2021-02-16
Rated 5 out of 5 by from Deneisha was awesome She walked me through everything and was helpful as well as personable
Date published: 2021-02-16
Rated 4 out of 5 by from Good product--be aware of hidden fees I've been using TurboTax for three years and it works great for my situation. However, I HATE that it tries to charge hidden fees for the payment of their services. If you chose to pay with your tax returns, they charge a $40 "processing fee". This is only known to the customer if you read the fine print. It is not listed under the items that you are paying for, it is only listed under the fine print that you have to expand to read and then check a box that you have read it. Let's be honest, most people do not read this page and will end up unknowingly paying this extra $40. Once you hit the "Back" button, the charge magically appears where it was not before. I hate this feature and wish TurboTax would just be up front with this "processing fee" that their third-party counterparts are charging. Be aware and READ THE FINE PRINT.
Date published: 2021-02-16
Rated 3 out of 5 by from Not as good as it used to be This year Turbo Tax didn't have any where near as many question/answer features like it used to have. Additionally, I did not see any mention for the Covid-19 deferred tax payment for a 401k early withdrawal. (My brokerage firm said taxes on a distribution could be paid over 3 years for early withdrawals due to Covid-19 hardships.
Date published: 2021-02-16
Rated 5 out of 5 by from MY SECOND INCOME TAX FILING EASY DO IT. NO MUCH EFFORT. WAS GUIDED BY HAND AS A CARING FATHER GUIDES A TODDLER.
Date published: 2021-02-16
Rated 5 out of 5 by from Great, easy and convenient! I’ve never had any issues filing through TurboTax and I’ve been using them for the past 5 years. The app is very intuitive and user friendly. I also really like receiving text updates once my returns have been approved or if it was rejected.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax works great for me Simple,easy,max refund and will keep using it in the future.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax was awsome Turbo Tax was easy to follow work through the steps. Customer support was fast and easy to access. Thanks Guys
Date published: 2021-02-16
Rated 2 out of 5 by from Lots of glitches for 2020 Product caught in loops with no option to continue without reviewing from the beginning. At one point data after being saved, reverted to old data from a prior year. Received incorrect email updates. Representatives while trying hard, were not able to help.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbotax 2020 Awesome and easy to use. Thank you so very very much!
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 13261