TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Love the ability to review and explore With things always changing, you have to keep track of so much. You can review, save and come back. This was the longest tax return I have ever had to process. Just needed the extra time to get it all together.
Date published: 2022-03-10
Rated 4 out of 5 by from TurboTax is fine until you get to the end. At the end, I was given a choice to file by mail or e-file. I selected e-file. Then I was directed to enter PR name/address/phone. After doing so, I was advise that e-filing was not possible due to such information being entered. So I removed such information, but e-filing was not allowed. Therefore, mailing it is my only option, which is sad.
Date published: 2022-03-10
Rated 5 out of 5 by from Love it I been using it for 4 years it convenient and easy
Date published: 2022-03-10
Rated 1 out of 5 by from You'll Eventually Have To Upgrade I had the free turbotax until the very end, then it said I had to upgrade to finish my taxes for $59, then it added an extra $39 charge. I won't be using turbotax again, I never had this problem before, but now they're just making you upgrade to get money.
Date published: 2022-03-10
Rated 5 out of 5 by from Very Helpful and Easy Kimberly was very kind and helpful, made the process easy and answered my questions very neatly.
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo tax is awesome They sent me when something was wrong with both my state and federal tax
Date published: 2022-03-10
Rated 4 out of 5 by from Turbo tax isn't bad I didn't have to ask the live person any questions
Date published: 2022-03-10
Rated 5 out of 5 by from Extremely helpful and very nice people! Loved it! Very Helpful! (: You guys are the best! (:
Date published: 2022-03-10
Rated 4 out of 5 by from TurboTax was easy to use TurboTax was easy to use and Miss Sandy made that process a lot easier
Date published: 2022-03-10
Rated 4 out of 5 by from Genuinely Easy Experience Communicated with Carl and he was the most friendly gentleman. All my questions were answered thoroughly. Additional time was made to review my return and guide me through the completion of my return. By far the best experience ever!
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 13243
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love the ability to review and explore With things always changing, you have to keep track of so much. You can review, save and come back. This was the longest tax return I have ever had to process. Just needed the extra time to get it all together.
Date published: 2022-03-10
Rated 4 out of 5 by from TurboTax is fine until you get to the end. At the end, I was given a choice to file by mail or e-file. I selected e-file. Then I was directed to enter PR name/address/phone. After doing so, I was advise that e-filing was not possible due to such information being entered. So I removed such information, but e-filing was not allowed. Therefore, mailing it is my only option, which is sad.
Date published: 2022-03-10
Rated 5 out of 5 by from Love it I been using it for 4 years it convenient and easy
Date published: 2022-03-10
Rated 1 out of 5 by from You'll Eventually Have To Upgrade I had the free turbotax until the very end, then it said I had to upgrade to finish my taxes for $59, then it added an extra $39 charge. I won't be using turbotax again, I never had this problem before, but now they're just making you upgrade to get money.
Date published: 2022-03-10
Rated 5 out of 5 by from Very Helpful and Easy Kimberly was very kind and helpful, made the process easy and answered my questions very neatly.
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo tax is awesome They sent me when something was wrong with both my state and federal tax
Date published: 2022-03-10
Rated 4 out of 5 by from Turbo tax isn't bad I didn't have to ask the live person any questions
Date published: 2022-03-10
Rated 5 out of 5 by from Extremely helpful and very nice people! Loved it! Very Helpful! (: You guys are the best! (:
Date published: 2022-03-10
Rated 4 out of 5 by from TurboTax was easy to use TurboTax was easy to use and Miss Sandy made that process a lot easier
Date published: 2022-03-10
Rated 4 out of 5 by from Genuinely Easy Experience Communicated with Carl and he was the most friendly gentleman. All my questions were answered thoroughly. Additional time was made to review my return and guide me through the completion of my return. By far the best experience ever!
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 13243