TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from TurboTax is good but needs streamling for Military I have used TurboTax for several years. Every time, without fail, I always miss a part on my state return and at the end I end up showing that I have to pay a ton of money to my state even though my state doesn't tax active duty military income. I use the liveChat option and the person very rarely knows what to do. We usually end up figuring it out together. However, I think that the developers could streamline the interface once the Military box is checked to check that box too. Also, I used it to file my GF's taxes also. I had a question during it because I have never filed taxes in CA before and when I got connected all the person did was send links. I called them out on this and said that's not what I am paying for, but I shouldn't have had to do that. They should be training the reps to answer questions not just send links. Overall, I will use turbotax again. theres just small things that can be done to improve the exprience.
Date published: 2022-02-21
Rated 5 out of 5 by from Awesome Great thanks it was easy fast and full of helpful tips and suggestions and I will definitely do it again thanks turbo tax
Date published: 2022-02-21
Rated 2 out of 5 by from Zero fees is not true I had to pay over 100 dollars for Turbo Tax totally free some free
Date published: 2022-02-21
Rated 5 out of 5 by from Finished again! I was able to finish the forms without assistance.
Date published: 2022-02-21
Rated 1 out of 5 by from Turbotax is a rip off Stop advertising yourself as "free" when filing is never actually free, the required upgrades to file certain things are ridiculous
Date published: 2022-02-21
Rated 5 out of 5 by from TurboTax is an excellent product Turbo Tax has help me with my tax returns for the last 5 years...Its an excellent product and easy to understand.
Date published: 2022-02-21
Rated 5 out of 5 by from Amazing I like how it is so easy to navigate and read through!
Date published: 2022-02-21
Rated 5 out of 5 by from Easy to use I have used TurboTax for years. It is easy and walks you through everything step by step
Date published: 2022-02-21
Rated 4 out of 5 by from Turbo was easy Helped make it fast an simple loved it will definitely recommend it to my friends
Date published: 2022-02-21
Rated 5 out of 5 by from Great as always!!! They guide you every step of the way. I had no clue I would be better off with standard deductions after a home purchase. I would have spent much more time trying to figure it out!
Date published: 2022-02-21
All TurboTax® Offerings Reviews - Page 13211
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax is good but needs streamling for Military I have used TurboTax for several years. Every time, without fail, I always miss a part on my state return and at the end I end up showing that I have to pay a ton of money to my state even though my state doesn't tax active duty military income. I use the liveChat option and the person very rarely knows what to do. We usually end up figuring it out together. However, I think that the developers could streamline the interface once the Military box is checked to check that box too. Also, I used it to file my GF's taxes also. I had a question during it because I have never filed taxes in CA before and when I got connected all the person did was send links. I called them out on this and said that's not what I am paying for, but I shouldn't have had to do that. They should be training the reps to answer questions not just send links. Overall, I will use turbotax again. theres just small things that can be done to improve the exprience.
Date published: 2022-02-21
Rated 5 out of 5 by from Awesome Great thanks it was easy fast and full of helpful tips and suggestions and I will definitely do it again thanks turbo tax
Date published: 2022-02-21
Rated 2 out of 5 by from Zero fees is not true I had to pay over 100 dollars for Turbo Tax totally free some free
Date published: 2022-02-21
Rated 5 out of 5 by from Finished again! I was able to finish the forms without assistance.
Date published: 2022-02-21
Rated 1 out of 5 by from Turbotax is a rip off Stop advertising yourself as "free" when filing is never actually free, the required upgrades to file certain things are ridiculous
Date published: 2022-02-21
Rated 5 out of 5 by from TurboTax is an excellent product Turbo Tax has help me with my tax returns for the last 5 years...Its an excellent product and easy to understand.
Date published: 2022-02-21
Rated 5 out of 5 by from Amazing I like how it is so easy to navigate and read through!
Date published: 2022-02-21
Rated 5 out of 5 by from Easy to use I have used TurboTax for years. It is easy and walks you through everything step by step
Date published: 2022-02-21
Rated 4 out of 5 by from Turbo was easy Helped make it fast an simple loved it will definitely recommend it to my friends
Date published: 2022-02-21
Rated 5 out of 5 by from Great as always!!! They guide you every step of the way. I had no clue I would be better off with standard deductions after a home purchase. I would have spent much more time trying to figure it out!
Date published: 2022-02-21
All TurboTax® Offerings Reviews - Page 13211