TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281573 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from turbo tax is user friendly helped me ease right on thru the process for 2020 tax return
Date published: 2021-02-22
Rated 1 out of 5 by from Turbo Tax Glitch/Poor Customer Service Turbo Tax auto fills information from previous years if you filed with them before, which is great in circumstances where there are no life changes. I was unable to e-file since there seemed to be a system glitch where Turbo Tax was trying to get me to fill out a 1099- NEC form that I did not have this year, but I had last year. No matter what I did, even after answering "no" to questions that had to do with if I performed contract/freelance work in 2020, it still was trying to make me fill out information in a 1099-NEC. I was able to alter other W-2 employment information without issue. Since I did not fill out information for a 1099-NEC, Turbo Tax would not let me e-file since it detected there was an "error." I decided to call the customer service line, waited 2 hours on hold, and then was told that they could not fix the issue - and that it was my error since I had opted to auto-load information from last year. I can't say for sure, but I don't even remember seeing an option to start "fresh." My question is why was I able to make changes to W-2 and employer information and not the 1099-NEC? It really seems like it is some kind of system glitch. The customer service agent did not attempt to fix my issue, and did not even offer an apology. I am really disappointed in the customer service offered by Turbo Tax, and that this system glitch has prevented me from e-filing.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbotax is the greatest Well this is my second year using TurboTax and let tell you it was easy to understand and they take u step by step I loved it
Date published: 2021-02-22
Rated 5 out of 5 by from Easy!! Easy to use and very helpful. I am always confident that turbo will always get me the max amount.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax Is User Freindly Turbo tax was straight forward and easy to use walking me through it step by step.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is Awesome Easy to use. Step by step. First time filer, no stress!
Date published: 2021-02-22
Rated 4 out of 5 by from Why can't Turbotax remember my past? I have been using TurboTax since 2009. Every year I have to answer the same question regarding my previous year's taxes, if I itemized my deductions or if I used standard deductions. Why can't TurboTax just remember how I filed my last year's deductions? I always have to research to see how I filed last year. Then it asks how much I paid the previous year for my tax returns to be completed.
Date published: 2021-02-22
Rated 5 out of 5 by from Clear to understand I had an issue with one of the parts being reviewed and when I asked for help I received it right away.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is the BEST The filing process was so easy and very quick. I was in 10 mins and back to life.
Date published: 2021-02-22
Rated 5 out of 5 by from Super easy to use. No hidden fees My sister uses turbo and I thought I would give it a try
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 13196
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo tax is user friendly helped me ease right on thru the process for 2020 tax return
Date published: 2021-02-22
Rated 1 out of 5 by from Turbo Tax Glitch/Poor Customer Service Turbo Tax auto fills information from previous years if you filed with them before, which is great in circumstances where there are no life changes. I was unable to e-file since there seemed to be a system glitch where Turbo Tax was trying to get me to fill out a 1099- NEC form that I did not have this year, but I had last year. No matter what I did, even after answering "no" to questions that had to do with if I performed contract/freelance work in 2020, it still was trying to make me fill out information in a 1099-NEC. I was able to alter other W-2 employment information without issue. Since I did not fill out information for a 1099-NEC, Turbo Tax would not let me e-file since it detected there was an "error." I decided to call the customer service line, waited 2 hours on hold, and then was told that they could not fix the issue - and that it was my error since I had opted to auto-load information from last year. I can't say for sure, but I don't even remember seeing an option to start "fresh." My question is why was I able to make changes to W-2 and employer information and not the 1099-NEC? It really seems like it is some kind of system glitch. The customer service agent did not attempt to fix my issue, and did not even offer an apology. I am really disappointed in the customer service offered by Turbo Tax, and that this system glitch has prevented me from e-filing.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbotax is the greatest Well this is my second year using TurboTax and let tell you it was easy to understand and they take u step by step I loved it
Date published: 2021-02-22
Rated 5 out of 5 by from Easy!! Easy to use and very helpful. I am always confident that turbo will always get me the max amount.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax Is User Freindly Turbo tax was straight forward and easy to use walking me through it step by step.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is Awesome Easy to use. Step by step. First time filer, no stress!
Date published: 2021-02-22
Rated 4 out of 5 by from Why can't Turbotax remember my past? I have been using TurboTax since 2009. Every year I have to answer the same question regarding my previous year's taxes, if I itemized my deductions or if I used standard deductions. Why can't TurboTax just remember how I filed my last year's deductions? I always have to research to see how I filed last year. Then it asks how much I paid the previous year for my tax returns to be completed.
Date published: 2021-02-22
Rated 5 out of 5 by from Clear to understand I had an issue with one of the parts being reviewed and when I asked for help I received it right away.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is the BEST The filing process was so easy and very quick. I was in 10 mins and back to life.
Date published: 2021-02-22
Rated 5 out of 5 by from Super easy to use. No hidden fees My sister uses turbo and I thought I would give it a try
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 13196