TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Love y'all. Always an easy process and glad to be using and will use again.
Date published: 2023-02-15
Rated 4 out of 5 by from It was GREAT Turbo Tax was great full service helped really with the investment portions.
Date published: 2023-02-15
Rated 5 out of 5 by from remind people of the need of the AGI for next year Easy to use, document chase was horrible but this made it much easier
Date published: 2023-02-15
Rated 5 out of 5 by from Awesomeness Very helpful and easy to use with help from all their resources
Date published: 2023-02-15
Rated 2 out of 5 by from Big waste of time I spent about 12 hours total trying to resolve errors once my returns were rejected the first time. Initially it was due to improper scanning of my w2 to turbotax via phone camera, they added another 0 causing a way overestimated return. Between phone and online chat help they never seemed to be able to find a resolution. It turns out I needed to pay for a more premium subscription all along and probably should have easily been resolved from the get go. I have been using Turbotax for the past 7 years without hassle but next year I am truly considering just using a professional to avoid all the time I wasted this year just trying to get my money back.
Date published: 2023-02-15
Rated 5 out of 5 by from Turbo Tax is grate. Been using Turbo Tax for 18 years and have never had an issue.
Date published: 2023-02-15
Rated 5 out of 5 by from 2023 Fileing This was a easy process. I will use Turbo Tax again next year
Date published: 2023-02-15
Rated 3 out of 5 by from PREVIOUS Turbo Tax Online were SO USER FRIENDLY I believe your previous Turbo Tax online software were more better organized/easier/quicker. The side bar menu refund amounts numbers overlapped; therefore it was not easy to read. Furthermore, at the check out I did expect to pay $39 preparation for the Federal return and $39 preparation for the State return which totals $78. But, the additional $44 Premium Services Fee was embedded/added which I did not expect or chose to pay. I just want say that I believe last year's 2021 Turbo Tax Online software did not embed/add additional fees. Other than being sticked with an additional $44 fee charge. I have always been pleased/shared with everyone how much I like the Turbo Tax Online product.
Date published: 2023-02-15
Rated 5 out of 5 by from Super easy I use them every year, I couldn’t ask for a an easier and fast way to do my taxes without leaving my home.
Date published: 2023-02-15
Rated 5 out of 5 by from Wonderful My customer service experience was wonderful I talk with Charolette she was awesome with helping me file my taxes.
Date published: 2023-02-15
All TurboTax® Offerings Reviews - Page 13192
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love y'all. Always an easy process and glad to be using and will use again.
Date published: 2023-02-15
Rated 4 out of 5 by from It was GREAT Turbo Tax was great full service helped really with the investment portions.
Date published: 2023-02-15
Rated 5 out of 5 by from remind people of the need of the AGI for next year Easy to use, document chase was horrible but this made it much easier
Date published: 2023-02-15
Rated 5 out of 5 by from Awesomeness Very helpful and easy to use with help from all their resources
Date published: 2023-02-15
Rated 2 out of 5 by from Big waste of time I spent about 12 hours total trying to resolve errors once my returns were rejected the first time. Initially it was due to improper scanning of my w2 to turbotax via phone camera, they added another 0 causing a way overestimated return. Between phone and online chat help they never seemed to be able to find a resolution. It turns out I needed to pay for a more premium subscription all along and probably should have easily been resolved from the get go. I have been using Turbotax for the past 7 years without hassle but next year I am truly considering just using a professional to avoid all the time I wasted this year just trying to get my money back.
Date published: 2023-02-15
Rated 5 out of 5 by from Turbo Tax is grate. Been using Turbo Tax for 18 years and have never had an issue.
Date published: 2023-02-15
Rated 5 out of 5 by from 2023 Fileing This was a easy process. I will use Turbo Tax again next year
Date published: 2023-02-15
Rated 3 out of 5 by from PREVIOUS Turbo Tax Online were SO USER FRIENDLY I believe your previous Turbo Tax online software were more better organized/easier/quicker. The side bar menu refund amounts numbers overlapped; therefore it was not easy to read. Furthermore, at the check out I did expect to pay $39 preparation for the Federal return and $39 preparation for the State return which totals $78. But, the additional $44 Premium Services Fee was embedded/added which I did not expect or chose to pay. I just want say that I believe last year's 2021 Turbo Tax Online software did not embed/add additional fees. Other than being sticked with an additional $44 fee charge. I have always been pleased/shared with everyone how much I like the Turbo Tax Online product.
Date published: 2023-02-15
Rated 5 out of 5 by from Super easy I use them every year, I couldn’t ask for a an easier and fast way to do my taxes without leaving my home.
Date published: 2023-02-15
Rated 5 out of 5 by from Wonderful My customer service experience was wonderful I talk with Charolette she was awesome with helping me file my taxes.
Date published: 2023-02-15
All TurboTax® Offerings Reviews - Page 13192