TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281639 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Ate up my $40 Severe Glitch! I filed the returns to the end, pressed transmit after the federal and state has been checked through by the deluxe version of the turbotax. Also at this point i have paid for the deluxe already. An error message shows up saying i need to review something under state, so I went back to do it. When i go back to the end to file again, its asking me to pay up again before i can file. I checked with the bank and money has been deducted! I called customer support, took 45 minutes of verifying and hold. "Sorry sir please hold while we verify" "sorry please hold i'm need to ask the manager" "okay please hold i will verify your refund" and even "PLEASE HOLD WHILE I VERIFY THE EMAIL TO YOU FOR THE REFUND", then hangs up on me. The end, no email received.
Date published: 2021-02-22
Rated 2 out of 5 by from Extraction from Robinhood does not work smoothly. Extraction from Robinhood does not work smoothly. Needs a lot of manual input and corrections
Date published: 2021-02-22
Rated 5 out of 5 by from Registered Nurse TurboTax is an excellent solution for non-accounting professionals, it guides me in a friendly manner, I have options to hire additional services that in case of an audit will provide me with advice and help to respond to my obligations.
Date published: 2021-02-22
Rated 5 out of 5 by from Quick, efficient, on my time schedule Have used and loved it for years. Easy to fill out
Date published: 2021-02-22
Rated 5 out of 5 by from Great help from pros and very quick! Very thorough! Was helpful with all my questions and had the answers!
Date published: 2021-02-22
Rated 5 out of 5 by from ITS AMAZING!!! this helped me when i needed it most! thank you for it!
Date published: 2021-02-22
Rated 1 out of 5 by from NOT FREE LIKE ADVERTIZED AFTER 1ST YEAR. Its nice when it is free the first time but after that intuit makes you pay 120 just to efile the taxes. in a year that has been bad for every American. this is the last thing you need is take a massive blow to a tax return.
Date published: 2021-02-22
Rated 5 out of 5 by from Loved it Little trouble completing documents. Overall, a very smooth process. Expect to pay something if you expect to file electronically and want identity protection and a guarantee.
Date published: 2021-02-22
Rated 5 out of 5 by from Never fails Ive been using turbo tax for years upon years and i have never had issues. infact I have been able to confidently file my taxes on my own with turbotax every year and i always get the best results!
Date published: 2021-02-22
Rated 5 out of 5 by from Love My Turbo Tax! Y'all are awesome! Help is always just one click away. Having to use schedule C is no fun, but Turbo Tax takes it behind the scene and the fear is gone! Thanks for saving me $$$$ again!
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 13189
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Ate up my $40 Severe Glitch! I filed the returns to the end, pressed transmit after the federal and state has been checked through by the deluxe version of the turbotax. Also at this point i have paid for the deluxe already. An error message shows up saying i need to review something under state, so I went back to do it. When i go back to the end to file again, its asking me to pay up again before i can file. I checked with the bank and money has been deducted! I called customer support, took 45 minutes of verifying and hold. "Sorry sir please hold while we verify" "sorry please hold i'm need to ask the manager" "okay please hold i will verify your refund" and even "PLEASE HOLD WHILE I VERIFY THE EMAIL TO YOU FOR THE REFUND", then hangs up on me. The end, no email received.
Date published: 2021-02-22
Rated 2 out of 5 by from Extraction from Robinhood does not work smoothly. Extraction from Robinhood does not work smoothly. Needs a lot of manual input and corrections
Date published: 2021-02-22
Rated 5 out of 5 by from Registered Nurse TurboTax is an excellent solution for non-accounting professionals, it guides me in a friendly manner, I have options to hire additional services that in case of an audit will provide me with advice and help to respond to my obligations.
Date published: 2021-02-22
Rated 5 out of 5 by from Quick, efficient, on my time schedule Have used and loved it for years. Easy to fill out
Date published: 2021-02-22
Rated 5 out of 5 by from Great help from pros and very quick! Very thorough! Was helpful with all my questions and had the answers!
Date published: 2021-02-22
Rated 5 out of 5 by from ITS AMAZING!!! this helped me when i needed it most! thank you for it!
Date published: 2021-02-22
Rated 1 out of 5 by from NOT FREE LIKE ADVERTIZED AFTER 1ST YEAR. Its nice when it is free the first time but after that intuit makes you pay 120 just to efile the taxes. in a year that has been bad for every American. this is the last thing you need is take a massive blow to a tax return.
Date published: 2021-02-22
Rated 5 out of 5 by from Loved it Little trouble completing documents. Overall, a very smooth process. Expect to pay something if you expect to file electronically and want identity protection and a guarantee.
Date published: 2021-02-22
Rated 5 out of 5 by from Never fails Ive been using turbo tax for years upon years and i have never had issues. infact I have been able to confidently file my taxes on my own with turbotax every year and i always get the best results!
Date published: 2021-02-22
Rated 5 out of 5 by from Love My Turbo Tax! Y'all are awesome! Help is always just one click away. Having to use schedule C is no fun, but Turbo Tax takes it behind the scene and the fear is gone! Thanks for saving me $$$$ again!
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 13189