TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Awesome product I have been using TurboTax for over ten years and TurboTax has always come thru for me year after year. This time I engaged with Turbo Tax Expert, Kim. She was helpful and both of us found out that Form 1099-C is not used in an estate tax return.
Date published: 2021-02-24
Rated 4 out of 5 by from Some linking to instructions would be nice. Easy to use, but some links to IRS instructions would be nice. So the customer could read the IRS language for check boxes.
Date published: 2021-02-24
Rated 5 out of 5 by from Wonderful This is the fifth year of using TurboTax, after decades of using a big name company. Almost all of it is self-explanatory, with online prompts, but the last two years when our tax situation became more complicated, I have found the additional help of the online CPA's invaluable. I've had five different questions this year, and each time found the explanations and assistance extremely patient and knowledgeable.
Date published: 2021-02-24
Rated 4 out of 5 by from Still the best option for income tax I am hard of hearing and had difficulty with teleconsultation. I also found it difficult to reach the TurboTax Community with questions without using the chat line first.
Date published: 2021-02-24
Rated 3 out of 5 by from Turbo Tax While the process was generally easy, I encountered a problem with an RMD that I paid back once the Cares Act became known. I could not find the amount of tax I would be charged if any even though the software stated I would not have to pay tax. I contacted your experts twice and spent far too much time on the phone and/or in chats without getting a satisfactory reply. I ultimately found the answer on the work sheet.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbotax is awesome! My live expert Elise was AWESOME! Very helpful and funny. Helped add an extra $1000 to my return! Shes lit! Thanks TurboTax!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbotax Definitely helped me out The lady was super nice and polite I loved her southing voice and she assisted me with my needs!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is great Ineeded help and the young lady walked me through it
Date published: 2021-02-24
Rated 1 out of 5 by from Double charged for states Overall everything went fine. I have been using turbo tax for years, but this time in order to E file my states they forced me to pay twice with no help center to get it corrected. Also, it was a total pain that its not supported on windows 7 anymore. All my documents are on my old computer and I don't want to update it.
Date published: 2021-02-24
Rated 5 out of 5 by from The lady that help me is awesome TurboTax Rock This is the second time that I had to revisit my refund because it got rejected so I didn't know actually what to do from there until someone help me under you guys and hopefully it go through and she was very nice and kind and help me throughout the steps you guys rock
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 13185
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome product I have been using TurboTax for over ten years and TurboTax has always come thru for me year after year. This time I engaged with Turbo Tax Expert, Kim. She was helpful and both of us found out that Form 1099-C is not used in an estate tax return.
Date published: 2021-02-24
Rated 4 out of 5 by from Some linking to instructions would be nice. Easy to use, but some links to IRS instructions would be nice. So the customer could read the IRS language for check boxes.
Date published: 2021-02-24
Rated 5 out of 5 by from Wonderful This is the fifth year of using TurboTax, after decades of using a big name company. Almost all of it is self-explanatory, with online prompts, but the last two years when our tax situation became more complicated, I have found the additional help of the online CPA's invaluable. I've had five different questions this year, and each time found the explanations and assistance extremely patient and knowledgeable.
Date published: 2021-02-24
Rated 4 out of 5 by from Still the best option for income tax I am hard of hearing and had difficulty with teleconsultation. I also found it difficult to reach the TurboTax Community with questions without using the chat line first.
Date published: 2021-02-24
Rated 3 out of 5 by from Turbo Tax While the process was generally easy, I encountered a problem with an RMD that I paid back once the Cares Act became known. I could not find the amount of tax I would be charged if any even though the software stated I would not have to pay tax. I contacted your experts twice and spent far too much time on the phone and/or in chats without getting a satisfactory reply. I ultimately found the answer on the work sheet.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbotax is awesome! My live expert Elise was AWESOME! Very helpful and funny. Helped add an extra $1000 to my return! Shes lit! Thanks TurboTax!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbotax Definitely helped me out The lady was super nice and polite I loved her southing voice and she assisted me with my needs!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is great Ineeded help and the young lady walked me through it
Date published: 2021-02-24
Rated 1 out of 5 by from Double charged for states Overall everything went fine. I have been using turbo tax for years, but this time in order to E file my states they forced me to pay twice with no help center to get it corrected. Also, it was a total pain that its not supported on windows 7 anymore. All my documents are on my old computer and I don't want to update it.
Date published: 2021-02-24
Rated 5 out of 5 by from The lady that help me is awesome TurboTax Rock This is the second time that I had to revisit my refund because it got rejected so I didn't know actually what to do from there until someone help me under you guys and hopefully it go through and she was very nice and kind and help me throughout the steps you guys rock
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 13185