TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281564 reviews)
Star ratings are from 2020
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Rated 4 out of 5 by from TurboTax needs a few adjustments Generally very good but needs 2 adjustments: Adding new charitable donation requires scrolling to top of page foreach addition and there's no search mechanism to check for duplicates. In the form edit section, I had to answer questions about my Form 1099B summary that used language not on form provided by TIAA. Specifically, TurboTax asked for information about "Property Number 1." The TIAA form has no such descriptor or number. Eventually, I found it on a TurboTax worksheet. You should only use language on forms provided to taxpayers. Much wasted time!
Date published: 2021-05-15
Rated 5 out of 5 by from TurboTax is very good I have been using TurboTax for many years and I still think its the best tax preparation software. This year I had a couple of questions that I had trouble finding the answers for and I also had a system "quirk" that was stopping me from filing but I eventually figured it out (myself). So there were a few hiccups but overall a very good product and I am still highly satisfied with the quality of the service.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo tax is awesome Easily walks you through all the steps and questions you need answers to.
Date published: 2021-05-15
Rated 4 out of 5 by from its over! The multiple 1098 filing section could have been a little clearer between old mortgage and refinanced mortgage.
Date published: 2021-05-15
Rated 5 out of 5 by from Very efficient! Turbo Tax Online Premier; very efficient and easy to use. It walks you right through all the steps.
Date published: 2021-05-15
Rated 3 out of 5 by from EFILE FAILURE I repeatedly tried to efile and paid my state efile fee. I used TT last year, transferred my AGI, confirmed, and I even requested an IRS transcript to confirm, repeatedly validated each of our PINS, and called the support line,. None of this resolved the issue. My Premier Support advice was to wait a day and repeat e-file. Think I have done that more than a dozen times, now. To get a rating more than 3, I would expect that tax software should refund the extra efile charge when you are not actually able to efile.
Date published: 2021-05-15
Rated 5 out of 5 by from Easy going Non Stressful and very easy to use. I paid the same amount of taxes as I would have by using a CPA
Date published: 2021-05-15
Rated 4 out of 5 by from Pretty Good! Except for a few weird glitches - for example a street address for my bank which only gave a P.O. address - all was good!
Date published: 2021-05-15
Rated 5 out of 5 by from Very Easy You make it very easy to file your taxes!! No stress super easy!!
Date published: 2021-05-15
Rated 4 out of 5 by from Turbo Tax Deluxe is very good but could be better It seems to me that you really don't need to send me a code by telephone to accept my credit card payment. That seems to be a stupid complication. Also, when there are glitches, etc. on the forms that need to be corrected or filled in, the way you highlight them becomes less and less intuitive to me as I get older. I'm not sure I'll understand those prompts next year.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1319
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax needs a few adjustments Generally very good but needs 2 adjustments: Adding new charitable donation requires scrolling to top of page foreach addition and there's no search mechanism to check for duplicates. In the form edit section, I had to answer questions about my Form 1099B summary that used language not on form provided by TIAA. Specifically, TurboTax asked for information about "Property Number 1." The TIAA form has no such descriptor or number. Eventually, I found it on a TurboTax worksheet. You should only use language on forms provided to taxpayers. Much wasted time!
Date published: 2021-05-15
Rated 5 out of 5 by from TurboTax is very good I have been using TurboTax for many years and I still think its the best tax preparation software. This year I had a couple of questions that I had trouble finding the answers for and I also had a system "quirk" that was stopping me from filing but I eventually figured it out (myself). So there were a few hiccups but overall a very good product and I am still highly satisfied with the quality of the service.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo tax is awesome Easily walks you through all the steps and questions you need answers to.
Date published: 2021-05-15
Rated 4 out of 5 by from its over! The multiple 1098 filing section could have been a little clearer between old mortgage and refinanced mortgage.
Date published: 2021-05-15
Rated 5 out of 5 by from Very efficient! Turbo Tax Online Premier; very efficient and easy to use. It walks you right through all the steps.
Date published: 2021-05-15
Rated 3 out of 5 by from EFILE FAILURE I repeatedly tried to efile and paid my state efile fee. I used TT last year, transferred my AGI, confirmed, and I even requested an IRS transcript to confirm, repeatedly validated each of our PINS, and called the support line,. None of this resolved the issue. My Premier Support advice was to wait a day and repeat e-file. Think I have done that more than a dozen times, now. To get a rating more than 3, I would expect that tax software should refund the extra efile charge when you are not actually able to efile.
Date published: 2021-05-15
Rated 5 out of 5 by from Easy going Non Stressful and very easy to use. I paid the same amount of taxes as I would have by using a CPA
Date published: 2021-05-15
Rated 4 out of 5 by from Pretty Good! Except for a few weird glitches - for example a street address for my bank which only gave a P.O. address - all was good!
Date published: 2021-05-15
Rated 5 out of 5 by from Very Easy You make it very easy to file your taxes!! No stress super easy!!
Date published: 2021-05-15
Rated 4 out of 5 by from Turbo Tax Deluxe is very good but could be better It seems to me that you really don't need to send me a code by telephone to accept my credit card payment. That seems to be a stupid complication. Also, when there are glitches, etc. on the forms that need to be corrected or filled in, the way you highlight them becomes less and less intuitive to me as I get older. I'm not sure I'll understand those prompts next year.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1319