TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Review Was easy because the previous years info carried over
Date published: 2021-02-22
Rated 5 out of 5 by from TURBO TAX U ROCK!!! I REALLY APPRECIATE YOUR SERVICES YOU ARE THE BEST
Date published: 2021-02-22
Rated 4 out of 5 by from Turbo Tax was good in helping me file my taxes. TurboTax made it easier to file my taxes. The software assisted with issues and and tax laws that you encounter while filing.
Date published: 2021-02-22
Rated 5 out of 5 by from For doing taxes it wasn't bad It explained all my questions. Wasn't as bad as I thought it would be with my mother's death and the extra forms.
Date published: 2021-02-22
Rated 5 out of 5 by from Very easy and helpful!! It was very easy and helpful!! I’m having a few issues trying to review my status but I’m pretty sure it’s my fault!
Date published: 2021-02-22
Rated 5 out of 5 by from Hasn't steered me wrong!!! I have been using TurboTax for about 6/7 years now and I ABSOLUTELY love it! it is so easy and takes the guessing game out from doing your taxes yourself. They have upgraded themselves over the years with having the tax experts help with any questions along the way. The site asks all the important questions and what applies to your situation. I will forever be a customer and I have already advised my friends to use the site for preparing their taxes! Keep up the good work!!!
Date published: 2021-02-22
Rated 5 out of 5 by from Super easy, efficient! Amazing-- every year turbo tax is easier and more helpful. Thank you!!
Date published: 2021-02-22
Rated 5 out of 5 by from Turbotax is awesome It was easy to do my taxes it tell you step by step how to do it
Date published: 2021-02-22
Rated 4 out of 5 by from Great! I just wish you were able to go back after accidentally choosing an option to upgrade. Other than that absolutely Great!
Date published: 2021-02-22
Rated 2 out of 5 by from Many Difficulties Filing for 2020 I have had a great experience with TurboTax in the past, but ran into several frustrating issues when completing my taxes for 2020. This was disappointing and caused me to spend a lot of extra (and unnecessary) time on my taxes. Luckily, I was finally able to resolve the issues, after being unable to receive assistance from TurboTax. This is the first negative review I have left for anything, but this experience was frustrating enough for me to take extra time to do so. To give an example- I entered all of my W2 information in the appropriate section, including removing income sources from last year where I no longer work. When I made it to the review section before submitting my returns, TurboTax flagged multiple issues and asked me to review them. One was my "W2" from a past job, which I had previously marked I no longer had. It wouldn't let me move forward without filling in the W2 fields, which I could not do, as I had no income there in 2020. It also asked me to review the W2 for my current job and showed all fields as blank. This was frustrating, as I had already entered all of this info earlier. Once I entered the info and hit continue, it became clear that TurboTax had added this as an *additional* income source, rather than editing the previously-entered income source that it was just asking me to review. I tried asking for help through your chat, but none of the auto responses were remotely related to my situation and it would not connect me to a real person. I was able to resolve these issues, but spent at least an additional hour sorting this out.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 13177
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Review Was easy because the previous years info carried over
Date published: 2021-02-22
Rated 5 out of 5 by from TURBO TAX U ROCK!!! I REALLY APPRECIATE YOUR SERVICES YOU ARE THE BEST
Date published: 2021-02-22
Rated 4 out of 5 by from Turbo Tax was good in helping me file my taxes. TurboTax made it easier to file my taxes. The software assisted with issues and and tax laws that you encounter while filing.
Date published: 2021-02-22
Rated 5 out of 5 by from For doing taxes it wasn't bad It explained all my questions. Wasn't as bad as I thought it would be with my mother's death and the extra forms.
Date published: 2021-02-22
Rated 5 out of 5 by from Very easy and helpful!! It was very easy and helpful!! I’m having a few issues trying to review my status but I’m pretty sure it’s my fault!
Date published: 2021-02-22
Rated 5 out of 5 by from Hasn't steered me wrong!!! I have been using TurboTax for about 6/7 years now and I ABSOLUTELY love it! it is so easy and takes the guessing game out from doing your taxes yourself. They have upgraded themselves over the years with having the tax experts help with any questions along the way. The site asks all the important questions and what applies to your situation. I will forever be a customer and I have already advised my friends to use the site for preparing their taxes! Keep up the good work!!!
Date published: 2021-02-22
Rated 5 out of 5 by from Super easy, efficient! Amazing-- every year turbo tax is easier and more helpful. Thank you!!
Date published: 2021-02-22
Rated 5 out of 5 by from Turbotax is awesome It was easy to do my taxes it tell you step by step how to do it
Date published: 2021-02-22
Rated 4 out of 5 by from Great! I just wish you were able to go back after accidentally choosing an option to upgrade. Other than that absolutely Great!
Date published: 2021-02-22
Rated 2 out of 5 by from Many Difficulties Filing for 2020 I have had a great experience with TurboTax in the past, but ran into several frustrating issues when completing my taxes for 2020. This was disappointing and caused me to spend a lot of extra (and unnecessary) time on my taxes. Luckily, I was finally able to resolve the issues, after being unable to receive assistance from TurboTax. This is the first negative review I have left for anything, but this experience was frustrating enough for me to take extra time to do so. To give an example- I entered all of my W2 information in the appropriate section, including removing income sources from last year where I no longer work. When I made it to the review section before submitting my returns, TurboTax flagged multiple issues and asked me to review them. One was my "W2" from a past job, which I had previously marked I no longer had. It wouldn't let me move forward without filling in the W2 fields, which I could not do, as I had no income there in 2020. It also asked me to review the W2 for my current job and showed all fields as blank. This was frustrating, as I had already entered all of this info earlier. Once I entered the info and hit continue, it became clear that TurboTax had added this as an *additional* income source, rather than editing the previously-entered income source that it was just asking me to review. I tried asking for help through your chat, but none of the auto responses were remotely related to my situation and it would not connect me to a real person. I was able to resolve these issues, but spent at least an additional hour sorting this out.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 13177