TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax Turbo tax was easy to use and simple. Constance was an amazing tax agent. She is so helpful, communicates often, and she is true to her word
Date published: 2021-05-13
Rated 4 out of 5 by from Needs improvement on State Return questions Overall I use Turbo tax every year, yet every year I get frustrated with the 2 state returns that I fill out. The questions are not as clear AND all information does not auto populate for some reason.
Date published: 2021-05-13
Rated 4 out of 5 by from Works well but not perfect I am able to complete a complicated return and it has gotten better year by year. I still come up against subtle problems where the logic for an entry is not at all obvious. I've had to google the error message to get a good solution which is usually from the TT community but I couldn't find it as easily using the TT help search. This last time, I only had two errors where I had to do this--down from previous years so it's getting better.
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax is Outstanding I have had an outstanding experience with a Turbo Tax expert. Every time I call for advice they call me back within five minutes and help me solve my problems and answered every question. I really appreciate the help and the peace of mind knowing that my taxes will be done right.
Date published: 2021-05-13
Rated 1 out of 5 by from Worst version of turbo tax I have ever had I have beed using this product for some years now though it was fairly problem free working on my Windows laptop previously. This year I decided to download to my Mac and all issues and problems came up. Example I open a file and after entering data, it suddenly tells me that it cannot save the file because it's locked. I create duplicate just to get through this issue, but to see it again come up, cannot save.
Date published: 2021-05-13
Rated 4 out of 5 by from That was fairly simple! Little bit expensive with the last minute add-on fees, but otherwise, simple, I liked the visuals, and it made it easy enough to do my own taxes for the first time. Appreciate the assistance of Kevin, my awesome customer service tax associate.
Date published: 2021-05-13
Rated 4 out of 5 by from Always Use Turbo Tax I've been using Turbo Tax for 35+ years and it has continued to improve. I only wish it didn't cost so much.
Date published: 2021-05-13
Rated 5 out of 5 by from I Love Turbo Tax I have used Turbo Tax for years and it has always done well for me.
Date published: 2021-05-13
Rated 4 out of 5 by from I used to love it, still good, but not as great. It was free and would tell you the fees prior too, with the option to pay to upgrade, but now you don't know the fees until after the fact. Also, whenever I struggled with processing something, I would ask a question, but never got a clear answer.
Date published: 2021-05-13
Rated 5 out of 5 by from Super Easy! It's very detailed but not overwhelming. Easy to find answers.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1318
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax Turbo tax was easy to use and simple. Constance was an amazing tax agent. She is so helpful, communicates often, and she is true to her word
Date published: 2021-05-13
Rated 4 out of 5 by from Needs improvement on State Return questions Overall I use Turbo tax every year, yet every year I get frustrated with the 2 state returns that I fill out. The questions are not as clear AND all information does not auto populate for some reason.
Date published: 2021-05-13
Rated 4 out of 5 by from Works well but not perfect I am able to complete a complicated return and it has gotten better year by year. I still come up against subtle problems where the logic for an entry is not at all obvious. I've had to google the error message to get a good solution which is usually from the TT community but I couldn't find it as easily using the TT help search. This last time, I only had two errors where I had to do this--down from previous years so it's getting better.
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax is Outstanding I have had an outstanding experience with a Turbo Tax expert. Every time I call for advice they call me back within five minutes and help me solve my problems and answered every question. I really appreciate the help and the peace of mind knowing that my taxes will be done right.
Date published: 2021-05-13
Rated 1 out of 5 by from Worst version of turbo tax I have ever had I have beed using this product for some years now though it was fairly problem free working on my Windows laptop previously. This year I decided to download to my Mac and all issues and problems came up. Example I open a file and after entering data, it suddenly tells me that it cannot save the file because it's locked. I create duplicate just to get through this issue, but to see it again come up, cannot save.
Date published: 2021-05-13
Rated 4 out of 5 by from That was fairly simple! Little bit expensive with the last minute add-on fees, but otherwise, simple, I liked the visuals, and it made it easy enough to do my own taxes for the first time. Appreciate the assistance of Kevin, my awesome customer service tax associate.
Date published: 2021-05-13
Rated 4 out of 5 by from Always Use Turbo Tax I've been using Turbo Tax for 35+ years and it has continued to improve. I only wish it didn't cost so much.
Date published: 2021-05-13
Rated 5 out of 5 by from I Love Turbo Tax I have used Turbo Tax for years and it has always done well for me.
Date published: 2021-05-13
Rated 4 out of 5 by from I used to love it, still good, but not as great. It was free and would tell you the fees prior too, with the option to pay to upgrade, but now you don't know the fees until after the fact. Also, whenever I struggled with processing something, I would ask a question, but never got a clear answer.
Date published: 2021-05-13
Rated 5 out of 5 by from Super Easy! It's very detailed but not overwhelming. Easy to find answers.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1318