TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 1 out of 5 by from Very bad experience Besides the awful sales tactics, including trying to dump people into a new checking account by holding their return hostage, I noticed it was extremely difficult to correctly file. For NYS it asked tonally incorrect questions about the previous years filing and then asked "when will you file taxes for that year" even though I had already filed. It didn't make any sense. Additionally, it incorrectly calculates maximum Roth IRA contributions and threatens you with a yearly fine if you don't rebalance the account. This seems like low hanging fruit that would be discovered with even a little bit of testing. You only need to get it right once a year and I hope I remember to use a different service next year. This was miserable.
Date published: 2023-02-15
Rated 4 out of 5 by from easy to use feel a little duped. could have done it for free- very easy return. decided to just pay $39 and get it done. the software is very good. discovered at the end that i was paying an additional $39 for state. likely wont use again.
Date published: 2023-02-15
Rated 5 out of 5 by from TurboTax is Awesome! Quick and Easy to use! They helped me maximize my refund with easy-to-use tools!
Date published: 2023-02-15
Rated 1 out of 5 by from COMPLETE TRASH WHY ARE YOU CHARGING ME THIS MUCH FOR SOMETHING I AM REQUIRED TO DO BY LAW YOU ALL ARE THIEVES
Date published: 2023-02-15
Rated 4 out of 5 by from Was simple enough Had big problem with free simple free filing, Kept when going thru last review, (OOPS we have found a snag. Said try again later. Over week later still hung up. Today I asked for help. gentleman named John came on chat. Lost him somehow on chat but he called me. Stayed with me until got a fix and was able to file. Most patient man I have ever worked with. I'm no computer whiz but he was cool. Don't let him get away. He is a CPA and 34 years doing taxes. Don't know how you got him.
Date published: 2023-02-15
Rated 4 out of 5 by from TurboTax is quick and easy! I've been using TurboTax for 6 years now and have not been disappointed.
Date published: 2023-02-15
Rated 5 out of 5 by from Quick, Fast, efficient Turbo Tax was easy to use and the step-by-step descriptions with additional information made it easier to understand the process.
Date published: 2023-02-15
Rated 5 out of 5 by from Taxes Always so good Easy to use love it second year using will Use again
Date published: 2023-02-15
Rated 5 out of 5 by from Turbo Tax Is great and I will continue to use it. I have used Turbo Tax in the past and will continue to use it.
Date published: 2023-02-15
Rated 5 out of 5 by from Turbo Tax Review thank goodness there are prompts. Thank you for all your help
Date published: 2023-02-15
All TurboTax® Offerings Reviews - Page 13170
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Very bad experience Besides the awful sales tactics, including trying to dump people into a new checking account by holding their return hostage, I noticed it was extremely difficult to correctly file. For NYS it asked tonally incorrect questions about the previous years filing and then asked "when will you file taxes for that year" even though I had already filed. It didn't make any sense. Additionally, it incorrectly calculates maximum Roth IRA contributions and threatens you with a yearly fine if you don't rebalance the account. This seems like low hanging fruit that would be discovered with even a little bit of testing. You only need to get it right once a year and I hope I remember to use a different service next year. This was miserable.
Date published: 2023-02-15
Rated 4 out of 5 by from easy to use feel a little duped. could have done it for free- very easy return. decided to just pay $39 and get it done. the software is very good. discovered at the end that i was paying an additional $39 for state. likely wont use again.
Date published: 2023-02-15
Rated 5 out of 5 by from TurboTax is Awesome! Quick and Easy to use! They helped me maximize my refund with easy-to-use tools!
Date published: 2023-02-15
Rated 1 out of 5 by from COMPLETE TRASH WHY ARE YOU CHARGING ME THIS MUCH FOR SOMETHING I AM REQUIRED TO DO BY LAW YOU ALL ARE THIEVES
Date published: 2023-02-15
Rated 4 out of 5 by from Was simple enough Had big problem with free simple free filing, Kept when going thru last review, (OOPS we have found a snag. Said try again later. Over week later still hung up. Today I asked for help. gentleman named John came on chat. Lost him somehow on chat but he called me. Stayed with me until got a fix and was able to file. Most patient man I have ever worked with. I'm no computer whiz but he was cool. Don't let him get away. He is a CPA and 34 years doing taxes. Don't know how you got him.
Date published: 2023-02-15
Rated 4 out of 5 by from TurboTax is quick and easy! I've been using TurboTax for 6 years now and have not been disappointed.
Date published: 2023-02-15
Rated 5 out of 5 by from Quick, Fast, efficient Turbo Tax was easy to use and the step-by-step descriptions with additional information made it easier to understand the process.
Date published: 2023-02-15
Rated 5 out of 5 by from Taxes Always so good Easy to use love it second year using will Use again
Date published: 2023-02-15
Rated 5 out of 5 by from Turbo Tax Is great and I will continue to use it. I have used Turbo Tax in the past and will continue to use it.
Date published: 2023-02-15
Rated 5 out of 5 by from Turbo Tax Review thank goodness there are prompts. Thank you for all your help
Date published: 2023-02-15
All TurboTax® Offerings Reviews - Page 13170