TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from It's radical man Fast and easy and nice and it's easy to fill out so anyone can do it
Date published: 2021-02-22
Rated 2 out of 5 by from I'm not a fan of this service I've been using turbotax for a few years now. 2 returns ago, I got confirmation saying that the IRS accepted my refund. I never got either federal or state that year. I tried many way to contact them and never could. Next year I ended up going to an actual professional because I had never recieved my refunds from turbotax the previous year. The year after, I re-filed my taxes that never processed 2 years prior, along with a professional navigating the site for me. This year, I had to pay $40 for Robinhood premium, even if I was doing it manually. I also had to pay $40 for a service I has initially chosen and couldnt back out of once all was said and done, even though I thought the robinhood premium service would replace the first service I had chosen. On top of these two useless services I have had to pay for, I had to pay a $40 fee to pay with my refund. Sure, they can make things easy being semi user friendly. But to claim this as a free and awesome service is a straight up lie. That's all I have to say about this service.
Date published: 2021-02-22
Rated 3 out of 5 by from TurboTax, not quite awesome It asks you to pick a state from a Dropbox in box 10a on form 1099G and I guess since Tennessee doesn't have state income tax, it's not listed. If you don't pick anything, when you hit continue on the bottom it comes up with a error under that box saying you have to enter something. To the right of it is a small x that deletes that error. It will then let you continue, but keeps telling you that you need to review that section again, even at the end when it checks everything. My guess is that your doing this in order to try to get people to pay more for the next level services.
Date published: 2021-02-22
Rated 5 out of 5 by from Yay They helped me every step of the way thanks turbo tax
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax id excellent I was a little hesitant in the past, but I decided to give it a shot.
Date published: 2021-02-22
Rated 5 out of 5 by from FREE Easy Fast Thorough FREE! Easy! Fast! Thorough! What more could we ask for?
Date published: 2021-02-22
Rated 4 out of 5 by from Great as always! Keep up the good work, until next year again, see you then!
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax is great Super fast and easy loved turbo tax NO aggrevation!!!!!
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is Awesome! Receive help from one of their experts and she was excellent.
Date published: 2021-02-22
Rated 5 out of 5 by from Awsone Very simple just follow instructions and question if u did not understand ask
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 13152
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from It's radical man Fast and easy and nice and it's easy to fill out so anyone can do it
Date published: 2021-02-22
Rated 2 out of 5 by from I'm not a fan of this service I've been using turbotax for a few years now. 2 returns ago, I got confirmation saying that the IRS accepted my refund. I never got either federal or state that year. I tried many way to contact them and never could. Next year I ended up going to an actual professional because I had never recieved my refunds from turbotax the previous year. The year after, I re-filed my taxes that never processed 2 years prior, along with a professional navigating the site for me. This year, I had to pay $40 for Robinhood premium, even if I was doing it manually. I also had to pay $40 for a service I has initially chosen and couldnt back out of once all was said and done, even though I thought the robinhood premium service would replace the first service I had chosen. On top of these two useless services I have had to pay for, I had to pay a $40 fee to pay with my refund. Sure, they can make things easy being semi user friendly. But to claim this as a free and awesome service is a straight up lie. That's all I have to say about this service.
Date published: 2021-02-22
Rated 3 out of 5 by from TurboTax, not quite awesome It asks you to pick a state from a Dropbox in box 10a on form 1099G and I guess since Tennessee doesn't have state income tax, it's not listed. If you don't pick anything, when you hit continue on the bottom it comes up with a error under that box saying you have to enter something. To the right of it is a small x that deletes that error. It will then let you continue, but keeps telling you that you need to review that section again, even at the end when it checks everything. My guess is that your doing this in order to try to get people to pay more for the next level services.
Date published: 2021-02-22
Rated 5 out of 5 by from Yay They helped me every step of the way thanks turbo tax
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax id excellent I was a little hesitant in the past, but I decided to give it a shot.
Date published: 2021-02-22
Rated 5 out of 5 by from FREE Easy Fast Thorough FREE! Easy! Fast! Thorough! What more could we ask for?
Date published: 2021-02-22
Rated 4 out of 5 by from Great as always! Keep up the good work, until next year again, see you then!
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax is great Super fast and easy loved turbo tax NO aggrevation!!!!!
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is Awesome! Receive help from one of their experts and she was excellent.
Date published: 2021-02-22
Rated 5 out of 5 by from Awsone Very simple just follow instructions and question if u did not understand ask
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 13152