TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is easy to use! I have bee using TurboTax for many years now. It is easy and convenient to use. I would recomend this product to anyone.
Date published: 2021-02-21
Rated 5 out of 5 by from super easy to use - took me about 15 mins to do Easy to use product - really appreciate the free option
Date published: 2021-02-21
Rated 4 out of 5 by from Does its job. Gets the job done, but not without inconveniences and, this year, one flat-out error. 1) Appraently there are security issues with Macs, so that I could not save my return to an external hard drive as I went along and reopen it from there after leaving the program. At least a warning to that effect is needed. 2) Because of that snafu, the program did not completely transfer last year's info to the new return. 3) Even if in the end once decides that itemizing deductions is out, one wants to know how close to the floor one is; but there seems not to be a page that shows it. 4) In paying for filing my state return, I had to call customer service, and the number to dial was all but impossible to find. 5) What customer service told me was, preposterously, that my inability to submit my payment by credit card was the result of the use of a period after the middle initial in my name; how hard can it be to warn users to avoid punctuation? 6) The error, which a lot of customers will be very unhappy about if they discover it: it is not true that the floor for medical-expenses deductions has risen to 10% from 7.5% That was supposed to happen, but the change was put on hold. Several documents in the IRS site show that the level is still 7.5%; but the program says it operates on the basis of 10%. That kind of failure is inexcusable.
Date published: 2021-02-21
Rated 5 out of 5 by from the accuracy really satisfied with the service, very helpful during the whole process, most of all i enjoy how i can speak with someone no matter how small the question is because i second question myself in everything i do so thank you turbo tax!
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax Is As Good As It Gets! Every year they're Detailed, Quick and Painless! They are Awesome!
Date published: 2021-02-21
Rated 4 out of 5 by from Home Business Deductions I used an expert 3 years in a row. This is the first Tax Expert who new what they were doing. In prior years the "expert" told me I cannot deduct expense for a home daycare if the area used in the home is not exclusevly used for the business.
Date published: 2021-02-21
Rated 5 out of 5 by from I LOVE TURBO TAX TURBO TAX MAKES FILING EVEN EASIER AND INSURES I GET THE LARGEST REFUND I CAN GET.
Date published: 2021-02-21
Rated 4 out of 5 by from IT WAS HARD IN SOME PLACES AND EASIER IN SOME IT WAS EASIER THAN SITTING WAITING FOR SOMEONE TO DO THEM FOR ME BUT WHEN IT TRIED O GO BACK AND FIX A PROBLEM THAT I HAD I COULD'T IT WOULD'T LET ME
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is AWESOME Super easy to use! Was able to get every deduction and the most for our return without even needing to speak with an expert! First time I have been able to do that in years!!!
Date published: 2021-02-21
Rated 3 out of 5 by from Had problems this year I had several problems this year with importing and 1099B. After spending several hours trying to import my 1099Bs I called customer service and was told that the online version of TurboTax does not work with 1099B files that have more than 500 transactions and would have to use the desktop version.. The customer service person was very helpful and spent two hours on the phone with me getting all of the info I had already entered put into the desktop version. After importing all of my 1099Bs and getting to the review process I had eighty errors that needed to be addressed. The problem occurred because wash sale disallowed amounts of less than a dollar are not processed as they are imported. This created all the errors. As I started going through the tedious process of finding each disallowed wash sales in the 1099B excel file I discovered the TurboTax software wouldn't let me correct the error in the screen they presented to correct the error. After talking to customer service for another one and a half hours. it was determined I would have to enter the 1099B information on the summary basis and then print and snail mail the detail transaction info to the IRS. I did not have these problems in previous years processing the same type 1099Bs.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13151
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is easy to use! I have bee using TurboTax for many years now. It is easy and convenient to use. I would recomend this product to anyone.
Date published: 2021-02-21
Rated 5 out of 5 by from super easy to use - took me about 15 mins to do Easy to use product - really appreciate the free option
Date published: 2021-02-21
Rated 4 out of 5 by from Does its job. Gets the job done, but not without inconveniences and, this year, one flat-out error. 1) Appraently there are security issues with Macs, so that I could not save my return to an external hard drive as I went along and reopen it from there after leaving the program. At least a warning to that effect is needed. 2) Because of that snafu, the program did not completely transfer last year's info to the new return. 3) Even if in the end once decides that itemizing deductions is out, one wants to know how close to the floor one is; but there seems not to be a page that shows it. 4) In paying for filing my state return, I had to call customer service, and the number to dial was all but impossible to find. 5) What customer service told me was, preposterously, that my inability to submit my payment by credit card was the result of the use of a period after the middle initial in my name; how hard can it be to warn users to avoid punctuation? 6) The error, which a lot of customers will be very unhappy about if they discover it: it is not true that the floor for medical-expenses deductions has risen to 10% from 7.5% That was supposed to happen, but the change was put on hold. Several documents in the IRS site show that the level is still 7.5%; but the program says it operates on the basis of 10%. That kind of failure is inexcusable.
Date published: 2021-02-21
Rated 5 out of 5 by from the accuracy really satisfied with the service, very helpful during the whole process, most of all i enjoy how i can speak with someone no matter how small the question is because i second question myself in everything i do so thank you turbo tax!
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax Is As Good As It Gets! Every year they're Detailed, Quick and Painless! They are Awesome!
Date published: 2021-02-21
Rated 4 out of 5 by from Home Business Deductions I used an expert 3 years in a row. This is the first Tax Expert who new what they were doing. In prior years the "expert" told me I cannot deduct expense for a home daycare if the area used in the home is not exclusevly used for the business.
Date published: 2021-02-21
Rated 5 out of 5 by from I LOVE TURBO TAX TURBO TAX MAKES FILING EVEN EASIER AND INSURES I GET THE LARGEST REFUND I CAN GET.
Date published: 2021-02-21
Rated 4 out of 5 by from IT WAS HARD IN SOME PLACES AND EASIER IN SOME IT WAS EASIER THAN SITTING WAITING FOR SOMEONE TO DO THEM FOR ME BUT WHEN IT TRIED O GO BACK AND FIX A PROBLEM THAT I HAD I COULD'T IT WOULD'T LET ME
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is AWESOME Super easy to use! Was able to get every deduction and the most for our return without even needing to speak with an expert! First time I have been able to do that in years!!!
Date published: 2021-02-21
Rated 3 out of 5 by from Had problems this year I had several problems this year with importing and 1099B. After spending several hours trying to import my 1099Bs I called customer service and was told that the online version of TurboTax does not work with 1099B files that have more than 500 transactions and would have to use the desktop version.. The customer service person was very helpful and spent two hours on the phone with me getting all of the info I had already entered put into the desktop version. After importing all of my 1099Bs and getting to the review process I had eighty errors that needed to be addressed. The problem occurred because wash sale disallowed amounts of less than a dollar are not processed as they are imported. This created all the errors. As I started going through the tedious process of finding each disallowed wash sales in the 1099B excel file I discovered the TurboTax software wouldn't let me correct the error in the screen they presented to correct the error. After talking to customer service for another one and a half hours. it was determined I would have to enter the 1099B information on the summary basis and then print and snail mail the detail transaction info to the IRS. I did not have these problems in previous years processing the same type 1099Bs.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13151