TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Leads you to believe it is free. I spent almost 3 hours trying to use the free version just to find out that it is not free. I had to pay $120 total to file federal and state all because I had an HSA with only employer contributions. I am not getting much back to begin with and then this. I also could not get the websites between the free and the "free" deluxe version and it made me restart multiple times. Very misleading. I will be using H&R Block or another service going forward.
Date published: 2021-02-21
Rated 1 out of 5 by from Worst experience this year I've used TurboTax for over 10 years and this year it kept having me relogin, some screens weren't clear in what to do, why ask for bank info if I can't e-file and keep the payment digital?
Date published: 2021-02-21
Rated 2 out of 5 by from Upgrade to TurboTax Paid at your own risk If you select an paid Turbo Tax product in any of the umpteen offer screens, you will not be able to remove that product without deleting and restarting my entire return from scratch. Furthermore, it tells you the products are free, but they are (in my case) $40 deducted from my return. And furthermore, that hidden price that they say you don't have to pay is actually the price per return, so it's double if you file state and federal. Because I entered in $20 of student loan Interest (saving a whopping $1 on my return), I was required to upgrade products. Once I saw the full price I went to downgrade and was told in the help section that it's not possible unless I delete and redo my return from scratch. Lessor complaint: the "Learn More" tooltips are not super helpful and often describe parts of the return unrelated to the field I clicked on.
Date published: 2021-02-21
Rated 4 out of 5 by from Even I can use TURBO TAX It's so easy to use and get taxes filed. I'm not good on computer or taxes but this was easy
Date published: 2021-02-21
Rated 5 out of 5 by from Easy to use Have used TurboTax for years. Easy to use. Would not use another brand.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax makes filing easy I had a question about carrying forward my Long Term Care premium to a future year. Anthony researched and told me I could not.
Date published: 2021-02-21
Rated 5 out of 5 by from So easy and professional! Turbo Tax is amazing! I always use them to file, but this year decided to go with Live Expert help. Very happy I did as I had some questions and the Expert was great! Walked me through all my issues and stayed with me til the end to file. Thanks Turbo Tax for always making it easy!!
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is great This my third time using the service. I started filling in alot myself from my prior filling.
Date published: 2021-02-21
Rated 5 out of 5 by from good better than i could have ever hoped for with this purchase
Date published: 2021-02-21
Rated 5 out of 5 by from Very happy First time user loved it the Decision I ever made I’m glad I use TurboTax
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13147
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Leads you to believe it is free. I spent almost 3 hours trying to use the free version just to find out that it is not free. I had to pay $120 total to file federal and state all because I had an HSA with only employer contributions. I am not getting much back to begin with and then this. I also could not get the websites between the free and the "free" deluxe version and it made me restart multiple times. Very misleading. I will be using H&R Block or another service going forward.
Date published: 2021-02-21
Rated 1 out of 5 by from Worst experience this year I've used TurboTax for over 10 years and this year it kept having me relogin, some screens weren't clear in what to do, why ask for bank info if I can't e-file and keep the payment digital?
Date published: 2021-02-21
Rated 2 out of 5 by from Upgrade to TurboTax Paid at your own risk If you select an paid Turbo Tax product in any of the umpteen offer screens, you will not be able to remove that product without deleting and restarting my entire return from scratch. Furthermore, it tells you the products are free, but they are (in my case) $40 deducted from my return. And furthermore, that hidden price that they say you don't have to pay is actually the price per return, so it's double if you file state and federal. Because I entered in $20 of student loan Interest (saving a whopping $1 on my return), I was required to upgrade products. Once I saw the full price I went to downgrade and was told in the help section that it's not possible unless I delete and redo my return from scratch. Lessor complaint: the "Learn More" tooltips are not super helpful and often describe parts of the return unrelated to the field I clicked on.
Date published: 2021-02-21
Rated 4 out of 5 by from Even I can use TURBO TAX It's so easy to use and get taxes filed. I'm not good on computer or taxes but this was easy
Date published: 2021-02-21
Rated 5 out of 5 by from Easy to use Have used TurboTax for years. Easy to use. Would not use another brand.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax makes filing easy I had a question about carrying forward my Long Term Care premium to a future year. Anthony researched and told me I could not.
Date published: 2021-02-21
Rated 5 out of 5 by from So easy and professional! Turbo Tax is amazing! I always use them to file, but this year decided to go with Live Expert help. Very happy I did as I had some questions and the Expert was great! Walked me through all my issues and stayed with me til the end to file. Thanks Turbo Tax for always making it easy!!
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is great This my third time using the service. I started filling in alot myself from my prior filling.
Date published: 2021-02-21
Rated 5 out of 5 by from good better than i could have ever hoped for with this purchase
Date published: 2021-02-21
Rated 5 out of 5 by from Very happy First time user loved it the Decision I ever made I’m glad I use TurboTax
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13147