TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Easy I't easy and doesn't take that long.Very convenient.
Date published: 2021-02-16
Rated 2 out of 5 by from Hidden Fees All Over I generally like the Turbotax interface, and can understand the business motive to get people to upgrade services. However, I attempted to resolve a Turbotax issue with customer service and was unable to, unless I paid the upgrade fee to talk to a tax advisor. This was an interface issue with the Turbotax platform which generated the incorrect information on the return forms! When I checked them *before* filing, I caught the mistake, but, because I had paid already, couldn't change the return. It's a catch-22 situation baked right into the platform to get people: you can't check the return documents until you pay, and if there's an issue, you can't resolve because you already paid. Terrible.
Date published: 2021-02-16
Rated 4 out of 5 by from Turbo tax is great It's okay and kinda hard to understand questions but I did my best
Date published: 2021-02-16
Rated 4 out of 5 by from Turbo Tax is awesome Good experience, had to talk to customer service. cleared up the issue
Date published: 2021-02-16
Rated 5 out of 5 by from so easy I love using Turbo Tax. is is self explanitory. just answer the questions.
Date published: 2021-02-16
Rated 5 out of 5 by from great pretty easy to use and gather information needed awsome
Date published: 2021-02-16
Rated 3 out of 5 by from Forms are too complicated I have used turbo tax for years this is the first year that I cannot file my Ohio with them Yet Im being charged 40 for Ohio taxes to be filed through me printing them sending them my self..... Also my SD4504 does not take out taxes the website will not fix my return so now my state and SD is all messed up Im furious I just paid 120.00 to file my FEDERAL TAXES really????
Date published: 2021-02-16
Rated 5 out of 5 by from Turbotax is awesome Turbotax was easy to use and I could do it quickly
Date published: 2021-02-16
Rated 5 out of 5 by from Excellent site Extremely easy to file, filled in all credits due.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax great I love Turbo tax. But the number of confirmation boxes and info you have to go through to finally transmit your return, is mind boggling. Make it simpler!
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 13138
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Easy I't easy and doesn't take that long.Very convenient.
Date published: 2021-02-16
Rated 2 out of 5 by from Hidden Fees All Over I generally like the Turbotax interface, and can understand the business motive to get people to upgrade services. However, I attempted to resolve a Turbotax issue with customer service and was unable to, unless I paid the upgrade fee to talk to a tax advisor. This was an interface issue with the Turbotax platform which generated the incorrect information on the return forms! When I checked them *before* filing, I caught the mistake, but, because I had paid already, couldn't change the return. It's a catch-22 situation baked right into the platform to get people: you can't check the return documents until you pay, and if there's an issue, you can't resolve because you already paid. Terrible.
Date published: 2021-02-16
Rated 4 out of 5 by from Turbo tax is great It's okay and kinda hard to understand questions but I did my best
Date published: 2021-02-16
Rated 4 out of 5 by from Turbo Tax is awesome Good experience, had to talk to customer service. cleared up the issue
Date published: 2021-02-16
Rated 5 out of 5 by from so easy I love using Turbo Tax. is is self explanitory. just answer the questions.
Date published: 2021-02-16
Rated 5 out of 5 by from great pretty easy to use and gather information needed awsome
Date published: 2021-02-16
Rated 3 out of 5 by from Forms are too complicated I have used turbo tax for years this is the first year that I cannot file my Ohio with them Yet Im being charged 40 for Ohio taxes to be filed through me printing them sending them my self..... Also my SD4504 does not take out taxes the website will not fix my return so now my state and SD is all messed up Im furious I just paid 120.00 to file my FEDERAL TAXES really????
Date published: 2021-02-16
Rated 5 out of 5 by from Turbotax is awesome Turbotax was easy to use and I could do it quickly
Date published: 2021-02-16
Rated 5 out of 5 by from Excellent site Extremely easy to file, filled in all credits due.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax great I love Turbo tax. But the number of confirmation boxes and info you have to go through to finally transmit your return, is mind boggling. Make it simpler!
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 13138