TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax Rocks!! Best option to file. Very straightforward, even for complex situations.
Date published: 2022-02-28
Rated 5 out of 5 by from turbo tax is awesome everything was fast and easy. best experience. A+++
Date published: 2022-02-28
Rated 5 out of 5 by from Tourbo Tax Rox Incredibly easy and thorough. Will use it every year
Date published: 2022-02-28
Rated 5 out of 5 by from Easy, Easy Tax Return Very easy to file. I am not a computer geek, but TT made it very easy!! Thanks!
Date published: 2022-02-28
Rated 2 out of 5 by from Turbo tax is OK but they have hidden fees Everything was good until the hidden fees for using the service come up. I was under the impression it was free until it caught me in a dead end. All in all I had to pay $140 to use a "free" service.
Date published: 2022-02-28
Rated 4 out of 5 by from Turbo Tax can be easy My tax situation is simple, only complex thing is my HSA. You asked a question about my spouse's insurance and gave me two options and neither one of them applied. What real business does turbo tax have to ask why insurance was cancelled when it really was not. In any event, I'll use turbo tax if they don't charge extra because I have an HSA. They have in the past and this year it appears they did not.
Date published: 2022-02-28
Rated 5 out of 5 by from Amazing Always come back. They are amazing Easy online e-file with awesome support.
Date published: 2022-02-28
Rated 1 out of 5 by from yeah don't use turbotax Didn't realize state was charged separately until after putting my card info in, no opportunity to back out after showing the total either : ) Would not have filed my state returns with them if I had known. Constantly getting harassed to upgrade is not user-friendly either.
Date published: 2022-02-28
Rated 2 out of 5 by from TurboTax can be very complex and difficult to navi I sold a rental property in 2021, and it was not very clear how to navigate and input the correct information, particularly on cost basis. I started over once, and input different pieces of information several times to review the forms at the end and see if the ultimate capital gains/losses made sense. I am still not quite sure I got it right, but hey, TurboTax is signed up to participate in any audit defense, so you can help me through that, if it happens. I used Chat one time regarding where to input mortgage interest when my property taxes when the mortgage company did not escrow, and the online accountant gave me the wrong directions (figured it out for myself later). I also had a chat and phone call with another online accountant who was very hard to understand, but was able to help me out anyway (made me aware that I could start the whole filing process over, since I had irretrievably messed up.
Date published: 2022-02-28
Rated 5 out of 5 by from We love TurboTax! My husband and I have been filing our own taxes for 7 years now through this program! We absolutely love how simple and easy it is.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 13133
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Rocks!! Best option to file. Very straightforward, even for complex situations.
Date published: 2022-02-28
Rated 5 out of 5 by from turbo tax is awesome everything was fast and easy. best experience. A+++
Date published: 2022-02-28
Rated 5 out of 5 by from Tourbo Tax Rox Incredibly easy and thorough. Will use it every year
Date published: 2022-02-28
Rated 5 out of 5 by from Easy, Easy Tax Return Very easy to file. I am not a computer geek, but TT made it very easy!! Thanks!
Date published: 2022-02-28
Rated 2 out of 5 by from Turbo tax is OK but they have hidden fees Everything was good until the hidden fees for using the service come up. I was under the impression it was free until it caught me in a dead end. All in all I had to pay $140 to use a "free" service.
Date published: 2022-02-28
Rated 4 out of 5 by from Turbo Tax can be easy My tax situation is simple, only complex thing is my HSA. You asked a question about my spouse's insurance and gave me two options and neither one of them applied. What real business does turbo tax have to ask why insurance was cancelled when it really was not. In any event, I'll use turbo tax if they don't charge extra because I have an HSA. They have in the past and this year it appears they did not.
Date published: 2022-02-28
Rated 5 out of 5 by from Amazing Always come back. They are amazing Easy online e-file with awesome support.
Date published: 2022-02-28
Rated 1 out of 5 by from yeah don't use turbotax Didn't realize state was charged separately until after putting my card info in, no opportunity to back out after showing the total either : ) Would not have filed my state returns with them if I had known. Constantly getting harassed to upgrade is not user-friendly either.
Date published: 2022-02-28
Rated 2 out of 5 by from TurboTax can be very complex and difficult to navi I sold a rental property in 2021, and it was not very clear how to navigate and input the correct information, particularly on cost basis. I started over once, and input different pieces of information several times to review the forms at the end and see if the ultimate capital gains/losses made sense. I am still not quite sure I got it right, but hey, TurboTax is signed up to participate in any audit defense, so you can help me through that, if it happens. I used Chat one time regarding where to input mortgage interest when my property taxes when the mortgage company did not escrow, and the online accountant gave me the wrong directions (figured it out for myself later). I also had a chat and phone call with another online accountant who was very hard to understand, but was able to help me out anyway (made me aware that I could start the whole filing process over, since I had irretrievably messed up.
Date published: 2022-02-28
Rated 5 out of 5 by from We love TurboTax! My husband and I have been filing our own taxes for 7 years now through this program! We absolutely love how simple and easy it is.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 13133