TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from State return needs improvement I have two problems that come up every year. First, how TT handles boxes 14 and 17. Second, how TT handles NJ 1040. Turbo tax should not charge for the state form when there are so many problems with it. This year, the problem was the check, the "zoom in" on the NJ1040, the mistakes it caused, and that the mistakes cannot be fixed once made.
Date published: 2022-04-16
Rated 5 out of 5 by from So Easy to use Turbo Tax will guide you from the start to the last page of filing.
Date published: 2022-04-16
Rated 5 out of 5 by from Very Helpful! TurboTax was very helpful and managed to save me money.
Date published: 2022-04-16
Rated 5 out of 5 by from TurboTax Was a Big Help I believe the program was very well designed. When I needed help from a person, I received very good advice. When I had a general question, I found the Help Screen to be very complete.
Date published: 2022-04-16
Rated 5 out of 5 by from turbo tax made things so easy! I had such a smooth experience with turbo tax! My phone call with Tom made things so easy!
Date published: 2022-04-16
Rated 1 out of 5 by from Live chat was not worth the time or money For the first time, I paid for "Live" services. I owed way more money than I expected this year. So I got on a call, and I'm not sure why, but this person, while friendly, would not stay on topic; the call must have taken an hour just to get a couple of basic questions answered. In the end, I didn't get anything useful out of this hour -- and I paid a tidy sum of money in order to go through that experience.
Date published: 2022-04-16
Rated 1 out of 5 by from Overly Dumbed Down and Takes for Ever. The software is annoying to use because it is overly dumbed down so that a clueless person can use it. Each screen they show you has only 1 or 2 questions or inputs. So you need to go through hundreds of screens. It would be much faster to get as much info in each screen (at least info related to same topic can be fit in 1 screen)
Date published: 2022-04-16
Rated 5 out of 5 by from Great Experience with my Turbo Tax Representative The website was user friendly and extremely easy. The error I made was fixed with the help of the customer service representative. The turbo tax online agent Daniel was AWESOME!
Date published: 2022-04-16
Rated 4 out of 5 by from It just gets easier! I've been using turbotax for years... back when they came on CDs lol. It's only getting better every year. Our tax laws are so weird.. its good to have some type of service to keep things simple and mostly automated so we don't miss any details. I love having the tax return history available in digital form
Date published: 2022-04-16
Rated 1 out of 5 by from technical disaster when you open it, no choice but to update, but fatal errors prevent you from ever getting in after the first time. Help by phone? Nope, not a person. Directions to patches that never solved the problem. oogle (terms say I can't reference another website) helped direct me to uninstall and reinstall. Thank god for oogle. I wasted half a day on no progress at all. You oversold it. Prior years were great.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1314
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from State return needs improvement I have two problems that come up every year. First, how TT handles boxes 14 and 17. Second, how TT handles NJ 1040. Turbo tax should not charge for the state form when there are so many problems with it. This year, the problem was the check, the "zoom in" on the NJ1040, the mistakes it caused, and that the mistakes cannot be fixed once made.
Date published: 2022-04-16
Rated 5 out of 5 by from So Easy to use Turbo Tax will guide you from the start to the last page of filing.
Date published: 2022-04-16
Rated 5 out of 5 by from Very Helpful! TurboTax was very helpful and managed to save me money.
Date published: 2022-04-16
Rated 5 out of 5 by from TurboTax Was a Big Help I believe the program was very well designed. When I needed help from a person, I received very good advice. When I had a general question, I found the Help Screen to be very complete.
Date published: 2022-04-16
Rated 5 out of 5 by from turbo tax made things so easy! I had such a smooth experience with turbo tax! My phone call with Tom made things so easy!
Date published: 2022-04-16
Rated 1 out of 5 by from Live chat was not worth the time or money For the first time, I paid for "Live" services. I owed way more money than I expected this year. So I got on a call, and I'm not sure why, but this person, while friendly, would not stay on topic; the call must have taken an hour just to get a couple of basic questions answered. In the end, I didn't get anything useful out of this hour -- and I paid a tidy sum of money in order to go through that experience.
Date published: 2022-04-16
Rated 1 out of 5 by from Overly Dumbed Down and Takes for Ever. The software is annoying to use because it is overly dumbed down so that a clueless person can use it. Each screen they show you has only 1 or 2 questions or inputs. So you need to go through hundreds of screens. It would be much faster to get as much info in each screen (at least info related to same topic can be fit in 1 screen)
Date published: 2022-04-16
Rated 5 out of 5 by from Great Experience with my Turbo Tax Representative The website was user friendly and extremely easy. The error I made was fixed with the help of the customer service representative. The turbo tax online agent Daniel was AWESOME!
Date published: 2022-04-16
Rated 4 out of 5 by from It just gets easier! I've been using turbotax for years... back when they came on CDs lol. It's only getting better every year. Our tax laws are so weird.. its good to have some type of service to keep things simple and mostly automated so we don't miss any details. I love having the tax return history available in digital form
Date published: 2022-04-16
Rated 1 out of 5 by from technical disaster when you open it, no choice but to update, but fatal errors prevent you from ever getting in after the first time. Help by phone? Nope, not a person. Directions to patches that never solved the problem. oogle (terms say I can't reference another website) helped direct me to uninstall and reinstall. Thank god for oogle. I wasted half a day on no progress at all. You oversold it. Prior years were great.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1314