TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281576 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from turbo tax is fine Not easy to follow. can be confusing at times. It's costly.
Date published: 2021-02-22
Rated 2 out of 5 by from Help field was no help at all I have used TT for years and found this year navigation to be confusing. I had trouble with my foreign tax credit (all forms were imported from my financial institution). My e-file was accepted by Turbo Tax, but rejected by IRS. The email from TT about being rejected had a tab to "Fix Return", and we'll walk you through it; however there wasn't any help in why or how to fix the issue. One input on help, a private citizen, mentioned the TT software was the issue in foreign tax credits, but I asked for customer service, which wasn't any help at all. The other option TT offered, was to file by mail, which didn't make sense why that would be accepted, but e-file wasn't...
Date published: 2021-02-22
Rated 2 out of 5 by from Hidden fees I have always liked turbo tax, but the last few years, I have really noticed a lot of the hidden fees. Their deluxe edition says $40, but by the end, you pay $80. Regardless of how you try to start with turbo tax, in the end, they force you to get the deluxe. I've tried many ways to skip it, but I haven't been able to do my taxes for free since 2018 because I get forced into deluxe and all their hidden fees.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbotax is Awesome!! It was very easy and convenient to file my tax returns through Turbo Tax.
Date published: 2021-02-22
Rated 3 out of 5 by from Not very user friendly this year!!! I had more problems than ever with this years software. I have used TurboTax software for years with no issues.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax Just Keeps getting Better! I used the Turbo Tax option through my Financial Institution and it was simple. I had not filed for a few years so I filed manually last year and it was a pain. Glad to be back on track thanks to Turbo Tax!
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax GREAT Turbo live expert was great and very helpful! I recommended Turbo Tax to use to file your taxes!
Date published: 2021-02-22
Rated 5 out of 5 by from Very helpful and easy It was very helpful and easy for my first time filing on my own
Date published: 2021-02-22
Rated 1 out of 5 by from over charge Turbotax adds hidden fees and doesn't let you remove items that you added to it
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax rocks! Easy to use!! Very inexpensive!! It's the best!! I would recommend it!!
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 13089
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from turbo tax is fine Not easy to follow. can be confusing at times. It's costly.
Date published: 2021-02-22
Rated 2 out of 5 by from Help field was no help at all I have used TT for years and found this year navigation to be confusing. I had trouble with my foreign tax credit (all forms were imported from my financial institution). My e-file was accepted by Turbo Tax, but rejected by IRS. The email from TT about being rejected had a tab to "Fix Return", and we'll walk you through it; however there wasn't any help in why or how to fix the issue. One input on help, a private citizen, mentioned the TT software was the issue in foreign tax credits, but I asked for customer service, which wasn't any help at all. The other option TT offered, was to file by mail, which didn't make sense why that would be accepted, but e-file wasn't...
Date published: 2021-02-22
Rated 2 out of 5 by from Hidden fees I have always liked turbo tax, but the last few years, I have really noticed a lot of the hidden fees. Their deluxe edition says $40, but by the end, you pay $80. Regardless of how you try to start with turbo tax, in the end, they force you to get the deluxe. I've tried many ways to skip it, but I haven't been able to do my taxes for free since 2018 because I get forced into deluxe and all their hidden fees.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbotax is Awesome!! It was very easy and convenient to file my tax returns through Turbo Tax.
Date published: 2021-02-22
Rated 3 out of 5 by from Not very user friendly this year!!! I had more problems than ever with this years software. I have used TurboTax software for years with no issues.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax Just Keeps getting Better! I used the Turbo Tax option through my Financial Institution and it was simple. I had not filed for a few years so I filed manually last year and it was a pain. Glad to be back on track thanks to Turbo Tax!
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax GREAT Turbo live expert was great and very helpful! I recommended Turbo Tax to use to file your taxes!
Date published: 2021-02-22
Rated 5 out of 5 by from Very helpful and easy It was very helpful and easy for my first time filing on my own
Date published: 2021-02-22
Rated 1 out of 5 by from over charge Turbotax adds hidden fees and doesn't let you remove items that you added to it
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax rocks! Easy to use!! Very inexpensive!! It's the best!! I would recommend it!!
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 13089