TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from So easy I've been using Turbo Tax for years now. It's always so easy and safe to use. Any questions I may have are just a click away
Date published: 2022-03-09
Rated 5 out of 5 by from TurboTax is awesome Brittany was amazing helped and was patient. Explained everything to me. Just a bit said I was to late to give her a great review. Mark is Nice lots of Fun facts of where his from. He was also very helpful and patient. I am lucky to have such lucky over the years of using Turbo Tax with kind helpful people.
Date published: 2022-03-09
Rated 5 out of 5 by from thorough and easy was great for almost all sections except for the smart form section, which was very hard to make changes and even find afterwards.
Date published: 2022-03-09
Rated 5 out of 5 by from Simple and straight forward directions Product well designed except for last steps in NJ forms requiring electronic submission...which also requires Fed Govt submission electronically. Software should know this rather than having me contact support
Date published: 2022-03-09
Rated 5 out of 5 by from TurboTax is Excellent! I have been using TurboTax for literally years. I do not know who I would talk to, or what tool I would use, if I did not have this software tool to do my taxes!
Date published: 2022-03-09
Rated 5 out of 5 by from Convenient and easy Easy to understand. Good advice. Much easier than doing it on your own!
Date published: 2022-03-09
Rated 5 out of 5 by from I Like Turbo Tax Overall, I had a good experience filing my 2021 taxes. I was sad they did away with the free file option but I was willing to pay for the service as I was satisfied last year. The only downside was a bit of frustration entering an income item which kept looping but I think it was user error. I was able to figure it out and finished the efiling process. Very happy with Turbo Tax
Date published: 2022-03-09
Rated 5 out of 5 by from Great service! On line chat with Oliver was great! He provided me with the confidence that my return was correct before filing!
Date published: 2022-03-09
Rated 3 out of 5 by from Good and Bad Together I have used TurboTax since 2006. The software has been an incredible time saver, especially when involved in sorting out numerous 1099s. It is a great product. However, in the past two years, I have had obstacles to importing 1099 information from Chase Bank and J.P.Morgan Securities. There is no immediate service representative which is available to handle these obstacles, so I am forced to resort to the TurboTax Community of users for help. Talk about a voice in the wilderness. The site, which is patrolled constantly by supposed TurboTax professionals, employees, are pretty much helpless to solve this importation challenge. I watched for two weeks this year as a succession of frustrated clients ran into the same problem, and always put off with a canned response from a TurboTax employee. The problem still exists, based on the continuing stream of complaints I see in my inbox. It is stunning to me that such a competent set of software could be upended by this problem, with no immediate, hands on, take charge individual solving the problem. The thought that this might occur next year makes me consider other softwares beside TurboTax to get the job done. Just unfathomable to me that this problem was not handled expeditiously, just weeks before the tax-filing deadline.
Date published: 2022-03-09
Rated 5 out of 5 by from Love How Easy They Make Filing Taxes I love how easy Turbo Tax makes it to file my taxes each year. I also feel more secure knowing they are running all of the checks and balances on my information before filing.
Date published: 2022-03-09
All TurboTax® Offerings Reviews - Page 13072
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So easy I've been using Turbo Tax for years now. It's always so easy and safe to use. Any questions I may have are just a click away
Date published: 2022-03-09
Rated 5 out of 5 by from TurboTax is awesome Brittany was amazing helped and was patient. Explained everything to me. Just a bit said I was to late to give her a great review. Mark is Nice lots of Fun facts of where his from. He was also very helpful and patient. I am lucky to have such lucky over the years of using Turbo Tax with kind helpful people.
Date published: 2022-03-09
Rated 5 out of 5 by from thorough and easy was great for almost all sections except for the smart form section, which was very hard to make changes and even find afterwards.
Date published: 2022-03-09
Rated 5 out of 5 by from Simple and straight forward directions Product well designed except for last steps in NJ forms requiring electronic submission...which also requires Fed Govt submission electronically. Software should know this rather than having me contact support
Date published: 2022-03-09
Rated 5 out of 5 by from TurboTax is Excellent! I have been using TurboTax for literally years. I do not know who I would talk to, or what tool I would use, if I did not have this software tool to do my taxes!
Date published: 2022-03-09
Rated 5 out of 5 by from Convenient and easy Easy to understand. Good advice. Much easier than doing it on your own!
Date published: 2022-03-09
Rated 5 out of 5 by from I Like Turbo Tax Overall, I had a good experience filing my 2021 taxes. I was sad they did away with the free file option but I was willing to pay for the service as I was satisfied last year. The only downside was a bit of frustration entering an income item which kept looping but I think it was user error. I was able to figure it out and finished the efiling process. Very happy with Turbo Tax
Date published: 2022-03-09
Rated 5 out of 5 by from Great service! On line chat with Oliver was great! He provided me with the confidence that my return was correct before filing!
Date published: 2022-03-09
Rated 3 out of 5 by from Good and Bad Together I have used TurboTax since 2006. The software has been an incredible time saver, especially when involved in sorting out numerous 1099s. It is a great product. However, in the past two years, I have had obstacles to importing 1099 information from Chase Bank and J.P.Morgan Securities. There is no immediate service representative which is available to handle these obstacles, so I am forced to resort to the TurboTax Community of users for help. Talk about a voice in the wilderness. The site, which is patrolled constantly by supposed TurboTax professionals, employees, are pretty much helpless to solve this importation challenge. I watched for two weeks this year as a succession of frustrated clients ran into the same problem, and always put off with a canned response from a TurboTax employee. The problem still exists, based on the continuing stream of complaints I see in my inbox. It is stunning to me that such a competent set of software could be upended by this problem, with no immediate, hands on, take charge individual solving the problem. The thought that this might occur next year makes me consider other softwares beside TurboTax to get the job done. Just unfathomable to me that this problem was not handled expeditiously, just weeks before the tax-filing deadline.
Date published: 2022-03-09
Rated 5 out of 5 by from Love How Easy They Make Filing Taxes I love how easy Turbo Tax makes it to file my taxes each year. I also feel more secure knowing they are running all of the checks and balances on my information before filing.
Date published: 2022-03-09
All TurboTax® Offerings Reviews - Page 13072