TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Very thorough Answered questions easily with drop downs and notes.
Date published: 2022-03-03
Rated 2 out of 5 by from Turbotax will not load without changes First time I have had difficulty downloading and installing Turbotax. Had to go to Google to find help from another user. This year's was not fault free from loading issues. Be prepared to use up some of your time to fix the installation issues.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo tax employees are awesome! Everyone was awesome! It took me three tries to get everything situated but every person I spoke to was kind and patient with me. Gabriel started strong, Muhammad stuck with me in the middle and Suzzette was great to the end! Thank you all!!! See you again next year:)
Date published: 2022-03-03
Rated 5 out of 5 by from TurboTax made filing easy and convenient I was able to file at my own pace and they helped me fix errors.
Date published: 2022-03-03
Rated 5 out of 5 by from So user-friendly! I've been doing my own taxes through Turbotax for six years, and it's so easy, I can't imagine paying anyone to do this for me! In six years I've changed jobs, changed states, received unemployment, and my husband and I have opened multiple companies, and we can still do it ourselves!
Date published: 2022-03-03
Rated 5 out of 5 by from Awesome and easy Eases my stress of tax season each and every year.
Date published: 2022-03-03
Rated 5 out of 5 by from Excelente servicio Muy recomendable excelente servicio de los asistentes
Date published: 2022-03-03
Rated 5 out of 5 by from GREAT PRODUCT! Very easy to use. The free service, for those of us who have very simple returns, is a very nice option.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo tax was great turbo tax was easy to use and walked my through everything
Date published: 2022-03-03
Rated 1 out of 5 by from Took 3 hours of my life I will never get back This was terrible. I was one hour in and about to get done, when it mentions some obscure number I missed from my state income tax. It was almost impossible to find. I spent over 45 minutes on the phone with an expert, just to have her tell me to clear it and start all over because somehow Alabama got added into my states even though I have never lived there. The system would not allow me to delete this. Once I did start over, I had the same issue. I finally fixed it myself without any help. Then I found out near the end I would have to pay $119 for my whole return. Okay fine. Whatever. At the end summary, I found out I would actually be paying TurboTax over $200 without any warning.
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 13067
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very thorough Answered questions easily with drop downs and notes.
Date published: 2022-03-03
Rated 2 out of 5 by from Turbotax will not load without changes First time I have had difficulty downloading and installing Turbotax. Had to go to Google to find help from another user. This year's was not fault free from loading issues. Be prepared to use up some of your time to fix the installation issues.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo tax employees are awesome! Everyone was awesome! It took me three tries to get everything situated but every person I spoke to was kind and patient with me. Gabriel started strong, Muhammad stuck with me in the middle and Suzzette was great to the end! Thank you all!!! See you again next year:)
Date published: 2022-03-03
Rated 5 out of 5 by from TurboTax made filing easy and convenient I was able to file at my own pace and they helped me fix errors.
Date published: 2022-03-03
Rated 5 out of 5 by from So user-friendly! I've been doing my own taxes through Turbotax for six years, and it's so easy, I can't imagine paying anyone to do this for me! In six years I've changed jobs, changed states, received unemployment, and my husband and I have opened multiple companies, and we can still do it ourselves!
Date published: 2022-03-03
Rated 5 out of 5 by from Awesome and easy Eases my stress of tax season each and every year.
Date published: 2022-03-03
Rated 5 out of 5 by from Excelente servicio Muy recomendable excelente servicio de los asistentes
Date published: 2022-03-03
Rated 5 out of 5 by from GREAT PRODUCT! Very easy to use. The free service, for those of us who have very simple returns, is a very nice option.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo tax was great turbo tax was easy to use and walked my through everything
Date published: 2022-03-03
Rated 1 out of 5 by from Took 3 hours of my life I will never get back This was terrible. I was one hour in and about to get done, when it mentions some obscure number I missed from my state income tax. It was almost impossible to find. I spent over 45 minutes on the phone with an expert, just to have her tell me to clear it and start all over because somehow Alabama got added into my states even though I have never lived there. The system would not allow me to delete this. Once I did start over, I had the same issue. I finally fixed it myself without any help. Then I found out near the end I would have to pay $119 for my whole return. Okay fine. Whatever. At the end summary, I found out I would actually be paying TurboTax over $200 without any warning.
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 13067