TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from I Love Turbo Tax! Turbo tax is easy to use and I use it every year! 10 out of 10
Date published: 2023-02-16
Rated 3 out of 5 by from Disappointed with billing charges It appears that we have been billed for far more than we expected
Date published: 2023-02-16
Rated 5 out of 5 by from As Usual Great Tax Experience I was able to complete my semi-complicated taxes in under 2 hours because of the comprehensive guidance of Turbo Tax
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo tax is awesome Great I love it even tho I don’t kno how to do it lol
Date published: 2023-02-16
Rated 5 out of 5 by from Thanks for another great year 😊!! Very professional and accommodating!! Love knowing that they have my back!!
Date published: 2023-02-16
Rated 5 out of 5 by from Great tool This was my first time filling taxes in the USA. I was confuse and with fear but TurboTax guide me well, and connected me with a professional for me to confirm I did everything right. Thank you
Date published: 2023-02-16
Rated 5 out of 5 by from Quick and easy Steve was very helpful and nice quick and understanding.
Date published: 2023-02-16
Rated 4 out of 5 by from Works for me 3rd or 4th time used. I made a one digit typo error. Yes on an EIN for a 1099 - R. Unable to fix it through a corrected E-File. Bummer!
Date published: 2023-02-16
Rated 1 out of 5 by from My Last year Using Turbotax This was a terrible experieince for 3 reasons. (1) The worst and most inexcusable problem was that in past years, Turbotax would separately ask if I paid long term care premiums during the Virginia state portiion of inputting my info even though I answered in the Federal portion that I did not have total medical expenses over the 7.5% threshhold of my income.. This year, it did not ask that question, so I almost missed that VA deduction (worth about $250 to me). It took over a half hour on the phone with a Turbotax representative to figure out that what one must do now is to INCORRECTLY STATE IN THE FED PORTION THAT ONE'S MEDICAL EXPENSES WERE OVER THE 7.5%, WHEN THEY WERE NOT, IN ORDER TO GET TO A LATER SCREEN ASKING FOR LONG TERM CARE PREMIUMS PAYMENTS. Only by mistating this info will one get to the option of inputting the premiums so they transfer to the State portion. Turbotax had this right in previous years, before some genius totally screwed this up; (2) The 1099 Transfer function for Vanguard and Goldman Sachs were totally flawed and a waste of time before I typed them myself; (3) After using Turbotax last year and logging in several times this year, I received a response to trying to log in that said I needed to verify my identity and had not logged in for 2 years. Thinking I must have stumbled onto a fake site, I called Turbotax Customer Service. No, it was not a fake site and they could not explain why I received that screen when I had not changed my password and had always used the same desktop. They had to arranged for me to reset my password to log on - another half hour wasted on this flawed product.
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo Tax is awesome! Super easy to use and fill out. I love that it saves everything.
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 13046
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I Love Turbo Tax! Turbo tax is easy to use and I use it every year! 10 out of 10
Date published: 2023-02-16
Rated 3 out of 5 by from Disappointed with billing charges It appears that we have been billed for far more than we expected
Date published: 2023-02-16
Rated 5 out of 5 by from As Usual Great Tax Experience I was able to complete my semi-complicated taxes in under 2 hours because of the comprehensive guidance of Turbo Tax
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo tax is awesome Great I love it even tho I don’t kno how to do it lol
Date published: 2023-02-16
Rated 5 out of 5 by from Thanks for another great year 😊!! Very professional and accommodating!! Love knowing that they have my back!!
Date published: 2023-02-16
Rated 5 out of 5 by from Great tool This was my first time filling taxes in the USA. I was confuse and with fear but TurboTax guide me well, and connected me with a professional for me to confirm I did everything right. Thank you
Date published: 2023-02-16
Rated 5 out of 5 by from Quick and easy Steve was very helpful and nice quick and understanding.
Date published: 2023-02-16
Rated 4 out of 5 by from Works for me 3rd or 4th time used. I made a one digit typo error. Yes on an EIN for a 1099 - R. Unable to fix it through a corrected E-File. Bummer!
Date published: 2023-02-16
Rated 1 out of 5 by from My Last year Using Turbotax This was a terrible experieince for 3 reasons. (1) The worst and most inexcusable problem was that in past years, Turbotax would separately ask if I paid long term care premiums during the Virginia state portiion of inputting my info even though I answered in the Federal portion that I did not have total medical expenses over the 7.5% threshhold of my income.. This year, it did not ask that question, so I almost missed that VA deduction (worth about $250 to me). It took over a half hour on the phone with a Turbotax representative to figure out that what one must do now is to INCORRECTLY STATE IN THE FED PORTION THAT ONE'S MEDICAL EXPENSES WERE OVER THE 7.5%, WHEN THEY WERE NOT, IN ORDER TO GET TO A LATER SCREEN ASKING FOR LONG TERM CARE PREMIUMS PAYMENTS. Only by mistating this info will one get to the option of inputting the premiums so they transfer to the State portion. Turbotax had this right in previous years, before some genius totally screwed this up; (2) The 1099 Transfer function for Vanguard and Goldman Sachs were totally flawed and a waste of time before I typed them myself; (3) After using Turbotax last year and logging in several times this year, I received a response to trying to log in that said I needed to verify my identity and had not logged in for 2 years. Thinking I must have stumbled onto a fake site, I called Turbotax Customer Service. No, it was not a fake site and they could not explain why I received that screen when I had not changed my password and had always used the same desktop. They had to arranged for me to reset my password to log on - another half hour wasted on this flawed product.
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo Tax is awesome! Super easy to use and fill out. I love that it saves everything.
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 13046