TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Easy Interface but TOO MUCH UPSELLING I have been a TurboTax user for about 10 years and find the user interface extremely easy to use. HOWEVER - there is now far too much upselling - to the point where I will seriously consider NOT using it for 2021
Date published: 2021-02-16
Rated 3 out of 5 by from Only three stars I have used and thought Turbo Tax was excellent - 5 stars - until this year. The changes to it were not goo. I had to get help three times. This should not have happened. When I tried to e-file I had nothing but trouble, and have been on the telephone for 2.5 HOURS to get it settled. Asia, with whom I spoke, was terrific, and she did get it fixed. She was patient, helpful, charming, and went the extra mile to help. She is terrific - Turbo Tax - not so much.
Date published: 2021-02-16
Rated 5 out of 5 by from All I've ever used I have filed using Turbo Tax since I first began filing taxes. I was nervous about the jargon and paperwork, but Turbo Tax makes filing almost...fun? Or rewarding... The format of the website is approachable and friendly.
Date published: 2021-02-16
Rated 5 out of 5 by from excellent service I had issues with 2 items that were caused by my last years tax preparation company, and they were very helpful in getting the problem resolved.
Date published: 2021-02-16
Rated 5 out of 5 by from Love all the ones who helped me I had many questions yesterday, and got frustrated and quit for the day. Today I started over and called for help. Your staff is awesome. They answered all my calls, and even though I had to call a couple of times they were very patient, and they really helped me. THANK YOU!!!
Date published: 2021-02-16
Rated 5 out of 5 by from Very easy to use I used turbotax before and was very easy to use. The tip they give are very helpful. Taxes made Simple
Date published: 2021-02-16
Rated 5 out of 5 by from Great program Have used Turbotax for 5 years now and enjoy the fast and convenient service for Taxes. I have used other tax services and this is the only one I will use now.
Date published: 2021-02-16
Rated 5 out of 5 by from Simple!!! Informative!!! Affordable!!! I have been using TurboTax products for almost 20 years and I can't see myself using any other product or company.
Date published: 2021-02-16
Rated 5 out of 5 by from TurboTax is Awesome and easy! It's just simple to follow, answer questions, and file.
Date published: 2021-02-16
Rated 4 out of 5 by from As Always, TurboTax Makes Tax Time Stress-Free TurboTax continues to be the best tax software in my opinion. This year I did deduct one star due to the exorbitant price of TT for 2020 tax return preparation.
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 13039
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Easy Interface but TOO MUCH UPSELLING I have been a TurboTax user for about 10 years and find the user interface extremely easy to use. HOWEVER - there is now far too much upselling - to the point where I will seriously consider NOT using it for 2021
Date published: 2021-02-16
Rated 3 out of 5 by from Only three stars I have used and thought Turbo Tax was excellent - 5 stars - until this year. The changes to it were not goo. I had to get help three times. This should not have happened. When I tried to e-file I had nothing but trouble, and have been on the telephone for 2.5 HOURS to get it settled. Asia, with whom I spoke, was terrific, and she did get it fixed. She was patient, helpful, charming, and went the extra mile to help. She is terrific - Turbo Tax - not so much.
Date published: 2021-02-16
Rated 5 out of 5 by from All I've ever used I have filed using Turbo Tax since I first began filing taxes. I was nervous about the jargon and paperwork, but Turbo Tax makes filing almost...fun? Or rewarding... The format of the website is approachable and friendly.
Date published: 2021-02-16
Rated 5 out of 5 by from excellent service I had issues with 2 items that were caused by my last years tax preparation company, and they were very helpful in getting the problem resolved.
Date published: 2021-02-16
Rated 5 out of 5 by from Love all the ones who helped me I had many questions yesterday, and got frustrated and quit for the day. Today I started over and called for help. Your staff is awesome. They answered all my calls, and even though I had to call a couple of times they were very patient, and they really helped me. THANK YOU!!!
Date published: 2021-02-16
Rated 5 out of 5 by from Very easy to use I used turbotax before and was very easy to use. The tip they give are very helpful. Taxes made Simple
Date published: 2021-02-16
Rated 5 out of 5 by from Great program Have used Turbotax for 5 years now and enjoy the fast and convenient service for Taxes. I have used other tax services and this is the only one I will use now.
Date published: 2021-02-16
Rated 5 out of 5 by from Simple!!! Informative!!! Affordable!!! I have been using TurboTax products for almost 20 years and I can't see myself using any other product or company.
Date published: 2021-02-16
Rated 5 out of 5 by from TurboTax is Awesome and easy! It's just simple to follow, answer questions, and file.
Date published: 2021-02-16
Rated 4 out of 5 by from As Always, TurboTax Makes Tax Time Stress-Free TurboTax continues to be the best tax software in my opinion. This year I did deduct one star due to the exorbitant price of TT for 2020 tax return preparation.
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 13039