TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281679 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Simple and Easy They always make my life so easy. What can be a daunting process is so simple with turbo tax
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is Easy TurboTax is easy to use and no hassle of having to leave the house to file taxes or make an appointment.
Date published: 2021-02-27
Rated 5 out of 5 by from Fast & Easy Tax Software TurboTax Live made it very easy to file my complicated tax return. It was nice going step by step and knowing that I had live help if I needed it. I love that I did not have to use software this year and I was able to do everything online. Way to go TurboTax Live!
Date published: 2021-02-27
Rated 5 out of 5 by from They were good and fast i dont like you try to charge $40 when people decide to pay from the refound
Date published: 2021-02-27
Rated 5 out of 5 by from The service was excellent. Angel did awesome. Angel did fantastic. I really appreciate his help.
Date published: 2021-02-27
Rated 1 out of 5 by from WORST SERVICE EVER!!! This was by far the worst experience I've ever had with TurboTax who I have used for years. Because of one form I was forced to by their Deluxe package because the free version didn't cover that one form. Then I kept getting the same error over and over that "Our records indicate that you are not entitled to efile one or more formsets." After looking online and on their own forums, it suggested deleting the State refund and starting over. I did this, only to find out the $43 that I was forced to pay for TurboTax "Deluxe" only covered my Federal return. I was one the phone for an hour with supervisor trying to fix this, and she was the only good part of this whole ordeal. She, Joviet, was kind and understanding and spent a long time trying to figure out why the service codes she was getting me didn't work. Finally, she found out that all services codes were not longer in service even though she could still generate them. I had to pay another $48 just to file my state refund. So in the end, sure I'm getting $210 in total returns, but I had to pay $91 of that to TurboTax for their "Deluxe" package for doing my own taxes.
Date published: 2021-02-27
Rated 4 out of 5 by from It was Great! I really enjoyed this program however being this was my 1st time filing on my own while having self employment so it was a little confusing at times but overall it was Great!
Date published: 2021-02-27
Rated 5 out of 5 by from Thank you TurboTax! Very Helpful, fast and easy, thank you so much!!!!
Date published: 2021-02-27
Rated 5 out of 5 by from Makes filing myself very easy! Very easy! Very user friendly interface. Makes it a breeze.
Date published: 2021-02-27
Rated 5 out of 5 by from Amazing Customer Service After being stumped with an unresolvable issue, I was finally connected with an incredibly knowledgeable CPA named Taha. He helped me complete my Tax Return with ease. Highly recommend using Turbo Tax.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 13039
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Simple and Easy They always make my life so easy. What can be a daunting process is so simple with turbo tax
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is Easy TurboTax is easy to use and no hassle of having to leave the house to file taxes or make an appointment.
Date published: 2021-02-27
Rated 5 out of 5 by from Fast & Easy Tax Software TurboTax Live made it very easy to file my complicated tax return. It was nice going step by step and knowing that I had live help if I needed it. I love that I did not have to use software this year and I was able to do everything online. Way to go TurboTax Live!
Date published: 2021-02-27
Rated 5 out of 5 by from They were good and fast i dont like you try to charge $40 when people decide to pay from the refound
Date published: 2021-02-27
Rated 5 out of 5 by from The service was excellent. Angel did awesome. Angel did fantastic. I really appreciate his help.
Date published: 2021-02-27
Rated 1 out of 5 by from WORST SERVICE EVER!!! This was by far the worst experience I've ever had with TurboTax who I have used for years. Because of one form I was forced to by their Deluxe package because the free version didn't cover that one form. Then I kept getting the same error over and over that "Our records indicate that you are not entitled to efile one or more formsets." After looking online and on their own forums, it suggested deleting the State refund and starting over. I did this, only to find out the $43 that I was forced to pay for TurboTax "Deluxe" only covered my Federal return. I was one the phone for an hour with supervisor trying to fix this, and she was the only good part of this whole ordeal. She, Joviet, was kind and understanding and spent a long time trying to figure out why the service codes she was getting me didn't work. Finally, she found out that all services codes were not longer in service even though she could still generate them. I had to pay another $48 just to file my state refund. So in the end, sure I'm getting $210 in total returns, but I had to pay $91 of that to TurboTax for their "Deluxe" package for doing my own taxes.
Date published: 2021-02-27
Rated 4 out of 5 by from It was Great! I really enjoyed this program however being this was my 1st time filing on my own while having self employment so it was a little confusing at times but overall it was Great!
Date published: 2021-02-27
Rated 5 out of 5 by from Thank you TurboTax! Very Helpful, fast and easy, thank you so much!!!!
Date published: 2021-02-27
Rated 5 out of 5 by from Makes filing myself very easy! Very easy! Very user friendly interface. Makes it a breeze.
Date published: 2021-02-27
Rated 5 out of 5 by from Amazing Customer Service After being stumped with an unresolvable issue, I was finally connected with an incredibly knowledgeable CPA named Taha. He helped me complete my Tax Return with ease. Highly recommend using Turbo Tax.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 13039