TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 1 out of 5 by from Terrible! I originally filed on 24JAN2022. The federal and NJ returns were both rejected. I went back in and "revisited" the returns and refiled. Both were again rejected. Another email instructing me to to "revisit" my returns was received. I did and they were both rejected again. The error code was REJ002 internal error on all 3 occasions. After a 50 minute call with a specialist I guess there's a form for underestimating my tax estimated payments that is a NJ form which is unavailable until 24FEB2022, which is why the returns are being rejected!!! I had to share my screen so he could determine which form it was!!! What the heck? As I had to upgrade to the deluxe version to file I'm more than ired. My returns are 3 W-2, no itemized deductions, nothing else but $20 for interest on my savings. Unbelievable that Turbo Tax cannot manage to file a simple return.
Date published: 2022-02-14
Rated 5 out of 5 by from you guys are wonderful They helped me step by step and i was confident in my tax filing.
Date published: 2022-02-14
Rated 5 out of 5 by from Awesome Awesome............ .............!!!!!!!!!!!!!@!!!@
Date published: 2022-02-14
Rated 5 out of 5 by from Thank you! Easy to use. Was able to apply mortgage loan interest and charity contributions towards file where another online platform didn't
Date published: 2022-02-14
Rated 2 out of 5 by from i thought it was easy and free not free had to pay $29.00 wait to the middle of it and i get charged not very easy i am filing paper next year
Date published: 2022-02-14
Rated 4 out of 5 by from Getting more complicated Don't like having to bounce between you, the IRS website, and MYPAY to get the information I needed
Date published: 2022-02-14
Rated 4 out of 5 by from Turbo Tax is easy to use, but overpriced Using TurboTax is easy enough -- I like being able to click the question marks and get easy to understand explanations of the filing process. However, spending over $100 to essentially file my own taxes feels like a rip off when the lady down the street does them for $125.
Date published: 2022-02-14
Rated 5 out of 5 by from TurboTax is awesome Friendly and professional help and guidance on every step. I will highly recommend to friends and family
Date published: 2022-02-14
Rated 5 out of 5 by from Example:Turbo Tax is Awesome! The experience was fine. Nothing bad to say. Adding characters for length.
Date published: 2022-02-14
Rated 1 out of 5 by from more hassle with live expert than self-filing I chose to take advantage of the free Live Expert filing promotion as I was having surgery and would rather not have dealt with taxes on top of that. My tax expert nearly accused me of lying to him about my state of residence due to being employed away from my permanent filing state, something easily verified with my tax and employer income from 2020. He also sent me on a wild goose chase to have my employer issue me a W-2c because he couldn't bother to manually add a 0 to satisfy the six-digit state ID number, something that is written in the TurboTax FAQs and something I have done myself and know to add by now. I spent more time correcting his mistakes than it would have taken to self file. I'm extremely unhappy with the service offered and would never recommend anyone pay for it.
Date published: 2022-02-14
All TurboTax® Offerings Reviews - Page 13027
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Terrible! I originally filed on 24JAN2022. The federal and NJ returns were both rejected. I went back in and "revisited" the returns and refiled. Both were again rejected. Another email instructing me to to "revisit" my returns was received. I did and they were both rejected again. The error code was REJ002 internal error on all 3 occasions. After a 50 minute call with a specialist I guess there's a form for underestimating my tax estimated payments that is a NJ form which is unavailable until 24FEB2022, which is why the returns are being rejected!!! I had to share my screen so he could determine which form it was!!! What the heck? As I had to upgrade to the deluxe version to file I'm more than ired. My returns are 3 W-2, no itemized deductions, nothing else but $20 for interest on my savings. Unbelievable that Turbo Tax cannot manage to file a simple return.
Date published: 2022-02-14
Rated 5 out of 5 by from you guys are wonderful They helped me step by step and i was confident in my tax filing.
Date published: 2022-02-14
Rated 5 out of 5 by from Awesome Awesome............ .............!!!!!!!!!!!!!@!!!@
Date published: 2022-02-14
Rated 5 out of 5 by from Thank you! Easy to use. Was able to apply mortgage loan interest and charity contributions towards file where another online platform didn't
Date published: 2022-02-14
Rated 2 out of 5 by from i thought it was easy and free not free had to pay $29.00 wait to the middle of it and i get charged not very easy i am filing paper next year
Date published: 2022-02-14
Rated 4 out of 5 by from Getting more complicated Don't like having to bounce between you, the IRS website, and MYPAY to get the information I needed
Date published: 2022-02-14
Rated 4 out of 5 by from Turbo Tax is easy to use, but overpriced Using TurboTax is easy enough -- I like being able to click the question marks and get easy to understand explanations of the filing process. However, spending over $100 to essentially file my own taxes feels like a rip off when the lady down the street does them for $125.
Date published: 2022-02-14
Rated 5 out of 5 by from TurboTax is awesome Friendly and professional help and guidance on every step. I will highly recommend to friends and family
Date published: 2022-02-14
Rated 5 out of 5 by from Example:Turbo Tax is Awesome! The experience was fine. Nothing bad to say. Adding characters for length.
Date published: 2022-02-14
Rated 1 out of 5 by from more hassle with live expert than self-filing I chose to take advantage of the free Live Expert filing promotion as I was having surgery and would rather not have dealt with taxes on top of that. My tax expert nearly accused me of lying to him about my state of residence due to being employed away from my permanent filing state, something easily verified with my tax and employer income from 2020. He also sent me on a wild goose chase to have my employer issue me a W-2c because he couldn't bother to manually add a 0 to satisfy the six-digit state ID number, something that is written in the TurboTax FAQs and something I have done myself and know to add by now. I spent more time correcting his mistakes than it would have taken to self file. I'm extremely unhappy with the service offered and would never recommend anyone pay for it.
Date published: 2022-02-14
All TurboTax® Offerings Reviews - Page 13027