TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from Disappointing this year I have used it for several years...love the transfer of personal data from year to year. BUT...this year it would not Direct Deposit my state (SC) return. Had to take a debit card instead. Made me enter my bank info over and over to no avail. I believe that I will try another tax service next year. This one has been very frustrating.
Date published: 2022-02-14
Rated 5 out of 5 by from Turbo tax is great I would recommend it to everyone to use turbo tax .
Date published: 2022-02-14
Rated 4 out of 5 by from Corrections After the review and errors are found, t would be nice if there was a way to bring you back to the tthe input screen where the error was inserted, instead of the form line.
Date published: 2022-02-14
Rated 4 out of 5 by from Turbo tax works Turbo tax works well and is easy to use but their are hidden fees.
Date published: 2022-02-14
Rated 5 out of 5 by from Thank you Turbo I had an excellent costumer service Rep. She was super helpful.
Date published: 2022-02-14
Rated 5 out of 5 by from AWESOME The Service was very good and i will use it again.
Date published: 2022-02-14
Rated 5 out of 5 by from TurboTax is really easy to use! TurboTax is great for first time people doing their taxes, this was my first time ever doing taxes and I got threw like I’ve been doing taxes my whole life. Really great help and really easy to use highly recommend using it if your doing your taxes for the first time.
Date published: 2022-02-14
Rated 5 out of 5 by from Awesome Fast, Quick Simple Helpful and Easy ro use with helpfu suggestions
Date published: 2022-02-14
Rated 4 out of 5 by from Thanks The live experts did a good job of answering my questions
Date published: 2022-02-14
Rated 2 out of 5 by from Disappointed in TurboTax This Year I usually have no complaints about TurboTax, but this year was different. I did my taxes last week and all went well until the end. There were glitches in the last few stages (kept asking me to enter a spouse's name, even though I'm divorced and filed head of Household, for one). I went through all the steps to fix the problems I was having with e-filing, and I still wasn't able to e-file until four days later. Yet, TurboTax took my money on the day I tried unsuccessfully to file. I understand there are going to be issues, and the customer service rep I spoke with on Saturday was awesome. That said, TT apparently knew they were having these issues and should have made consumers aware at some point in the process. Also, they shouldn't take your payment knowing they can't process your return immediately.
Date published: 2022-02-14
All TurboTax® Offerings Reviews - Page 13009
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Disappointing this year I have used it for several years...love the transfer of personal data from year to year. BUT...this year it would not Direct Deposit my state (SC) return. Had to take a debit card instead. Made me enter my bank info over and over to no avail. I believe that I will try another tax service next year. This one has been very frustrating.
Date published: 2022-02-14
Rated 5 out of 5 by from Turbo tax is great I would recommend it to everyone to use turbo tax .
Date published: 2022-02-14
Rated 4 out of 5 by from Corrections After the review and errors are found, t would be nice if there was a way to bring you back to the tthe input screen where the error was inserted, instead of the form line.
Date published: 2022-02-14
Rated 4 out of 5 by from Turbo tax works Turbo tax works well and is easy to use but their are hidden fees.
Date published: 2022-02-14
Rated 5 out of 5 by from Thank you Turbo I had an excellent costumer service Rep. She was super helpful.
Date published: 2022-02-14
Rated 5 out of 5 by from AWESOME The Service was very good and i will use it again.
Date published: 2022-02-14
Rated 5 out of 5 by from TurboTax is really easy to use! TurboTax is great for first time people doing their taxes, this was my first time ever doing taxes and I got threw like I’ve been doing taxes my whole life. Really great help and really easy to use highly recommend using it if your doing your taxes for the first time.
Date published: 2022-02-14
Rated 5 out of 5 by from Awesome Fast, Quick Simple Helpful and Easy ro use with helpfu suggestions
Date published: 2022-02-14
Rated 4 out of 5 by from Thanks The live experts did a good job of answering my questions
Date published: 2022-02-14
Rated 2 out of 5 by from Disappointed in TurboTax This Year I usually have no complaints about TurboTax, but this year was different. I did my taxes last week and all went well until the end. There were glitches in the last few stages (kept asking me to enter a spouse's name, even though I'm divorced and filed head of Household, for one). I went through all the steps to fix the problems I was having with e-filing, and I still wasn't able to e-file until four days later. Yet, TurboTax took my money on the day I tried unsuccessfully to file. I understand there are going to be issues, and the customer service rep I spoke with on Saturday was awesome. That said, TT apparently knew they were having these issues and should have made consumers aware at some point in the process. Also, they shouldn't take your payment knowing they can't process your return immediately.
Date published: 2022-02-14
All TurboTax® Offerings Reviews - Page 13009