TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from great Fast to file. Easy to understand. Would recommend.
Date published: 2022-03-02
Rated 5 out of 5 by from Easy to Navigate This year I got "stuck". I spoke immediately with an Advisor who logged into my computer and showed me what the problem was. Solved in less than 10 minutes!
Date published: 2022-03-02
Rated 5 out of 5 by from it was great my first time using turbo tax and it was the most easiest most fun ill recommend to family and friends for sure!!!!
Date published: 2022-03-02
Rated 5 out of 5 by from Easy All I had to do was send in my papers and they did it for me. Very convenient since I’m busy with work most of the time
Date published: 2022-03-02
Rated 3 out of 5 by from Feeling confident Feels confident never had a problem just not sure I’m getting the maximum refund this year. Use this service for 5 years and never had a problem
Date published: 2022-03-02
Rated 1 out of 5 by from Expensive and Glitches First, never forget that TurboTax lobbies to keep taxes complex so that you are dependent on their expensive software. Other filing options are cheaper and better. This year, I gave TurboTax another shot after using H&R Block for the past few years. Things went fine until after I paid. Only after paying for TurboTax, the software took me to make a few corrections. The system got caught in a loop where my corrections were not saved no matter what option I selected. The built in system to share my screen with support didn't work. So the tax support had to send me to tech support. Even then, no progress after an hour on the phone, but they told me several other people have had the same issue. I was only able to push it through after starting my taxes over on a different computer (same Chrome browser, though). Bottom line, other software is cheaper and easier.
Date published: 2022-03-02
Rated 5 out of 5 by from Great Service! they did a great job and had great communication. I am completely impressed
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax is right I worked with a live agent his name is Dominic and he was excellent. He gave me instructions that were easy to follow, returned my emails with easy to follow instructions. I would recommend Dominic to anyone and if he’s there next year I will request his service thank you Dominic .
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax is Awsome Its my 3rd year using it. It gets better and better
Date published: 2022-03-02
Rated 2 out of 5 by from Turbo Tax has glitches When downloading last years file, the system downloaded 2019 instead of 2020 Did not catch it until printing
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 12997
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great Fast to file. Easy to understand. Would recommend.
Date published: 2022-03-02
Rated 5 out of 5 by from Easy to Navigate This year I got "stuck". I spoke immediately with an Advisor who logged into my computer and showed me what the problem was. Solved in less than 10 minutes!
Date published: 2022-03-02
Rated 5 out of 5 by from it was great my first time using turbo tax and it was the most easiest most fun ill recommend to family and friends for sure!!!!
Date published: 2022-03-02
Rated 5 out of 5 by from Easy All I had to do was send in my papers and they did it for me. Very convenient since I’m busy with work most of the time
Date published: 2022-03-02
Rated 3 out of 5 by from Feeling confident Feels confident never had a problem just not sure I’m getting the maximum refund this year. Use this service for 5 years and never had a problem
Date published: 2022-03-02
Rated 1 out of 5 by from Expensive and Glitches First, never forget that TurboTax lobbies to keep taxes complex so that you are dependent on their expensive software. Other filing options are cheaper and better. This year, I gave TurboTax another shot after using H&R Block for the past few years. Things went fine until after I paid. Only after paying for TurboTax, the software took me to make a few corrections. The system got caught in a loop where my corrections were not saved no matter what option I selected. The built in system to share my screen with support didn't work. So the tax support had to send me to tech support. Even then, no progress after an hour on the phone, but they told me several other people have had the same issue. I was only able to push it through after starting my taxes over on a different computer (same Chrome browser, though). Bottom line, other software is cheaper and easier.
Date published: 2022-03-02
Rated 5 out of 5 by from Great Service! they did a great job and had great communication. I am completely impressed
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax is right I worked with a live agent his name is Dominic and he was excellent. He gave me instructions that were easy to follow, returned my emails with easy to follow instructions. I would recommend Dominic to anyone and if he’s there next year I will request his service thank you Dominic .
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax is Awsome Its my 3rd year using it. It gets better and better
Date published: 2022-03-02
Rated 2 out of 5 by from Turbo Tax has glitches When downloading last years file, the system downloaded 2019 instead of 2020 Did not catch it until printing
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 12997