TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo tax is great! Easy to use and if you have any questions you can talk to a live agent which will walk you through step-by-step to get you and keep you on the right track.
Date published: 2022-02-14
Rated 4 out of 5 by from Problem with MN state e-filing Turbotax charged me $20 to e-file my Minnesota state tax return, then performed another check and determined that since I owe $6 in penalties, I cannot electronically file the return. I was not able to find a way to have my $20 reimbursed (through Turbotax itself, or by phone, email, or online), so I disputed the charge with my credit card company and I submitted my state tax return by USPS. This problem is caused by a product flaw (e-filing ability should be determined BEFORE charging for that service) and there should be a way for a customer to get phone help for this kind of issue without having to pay an extra fee for "technical product assistance."
Date published: 2022-02-14
Rated 5 out of 5 by from Turbo Tax is AWESOME It is extremely easy to use and right now the offer is free to file.
Date published: 2022-02-14
Rated 5 out of 5 by from Convenient and User Friendly I've used them for several years and never had any issues.
Date published: 2022-02-14
Rated 4 out of 5 by from Turbo tax a good product I had to do on line this year, not as easy. Liked disc. so much better could not print, always a program. had to go to file to print. should fix this program. also had to upgrade this year to premier. Never had to do before. and I have had stocks before.
Date published: 2022-02-14
Rated 5 out of 5 by from Very Helpful My taxes have gotten more complicated now that I'm working full-time. This program helped to make things much easier.
Date published: 2022-02-14
Rated 5 out of 5 by from Turbotax is great and user friendly Everything went smooth and easy. Would like to continue using turbotax for my future returns as well.
Date published: 2022-02-14
Rated 5 out of 5 by from Turbo Tax is Amazing For 5 year’s my wife and I have used Turbo Tax and have never had any problems and we will continue to use their services, Thank You Turbo Tax
Date published: 2022-02-14
Rated 5 out of 5 by from It’s easy It’s easy to do and you don’t have to pay an arm and a leg to get it done
Date published: 2022-02-14
Rated 1 out of 5 by from Huge hassle to pay for my service! We have been using Turbo Tax for years. This year it was not accepting our credit card/s for payment. I tried customer service and had a nightmare even getting a person on the line. The system requesting my information before I got a person was not correctly receiving the information that I was repeatedly saying. When I finally got someone, they could not even pull up the account information using the very email address and phone numbers we have used for years. We finally searched to see if others were having this problem and found a backdoor to remedy the situation. The alternative would have been paying $39 extra to take it out of our return. We will be using another service next year.
Date published: 2022-02-14
All TurboTax® Offerings Reviews - Page 12975
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is great! Easy to use and if you have any questions you can talk to a live agent which will walk you through step-by-step to get you and keep you on the right track.
Date published: 2022-02-14
Rated 4 out of 5 by from Problem with MN state e-filing Turbotax charged me $20 to e-file my Minnesota state tax return, then performed another check and determined that since I owe $6 in penalties, I cannot electronically file the return. I was not able to find a way to have my $20 reimbursed (through Turbotax itself, or by phone, email, or online), so I disputed the charge with my credit card company and I submitted my state tax return by USPS. This problem is caused by a product flaw (e-filing ability should be determined BEFORE charging for that service) and there should be a way for a customer to get phone help for this kind of issue without having to pay an extra fee for "technical product assistance."
Date published: 2022-02-14
Rated 5 out of 5 by from Turbo Tax is AWESOME It is extremely easy to use and right now the offer is free to file.
Date published: 2022-02-14
Rated 5 out of 5 by from Convenient and User Friendly I've used them for several years and never had any issues.
Date published: 2022-02-14
Rated 4 out of 5 by from Turbo tax a good product I had to do on line this year, not as easy. Liked disc. so much better could not print, always a program. had to go to file to print. should fix this program. also had to upgrade this year to premier. Never had to do before. and I have had stocks before.
Date published: 2022-02-14
Rated 5 out of 5 by from Very Helpful My taxes have gotten more complicated now that I'm working full-time. This program helped to make things much easier.
Date published: 2022-02-14
Rated 5 out of 5 by from Turbotax is great and user friendly Everything went smooth and easy. Would like to continue using turbotax for my future returns as well.
Date published: 2022-02-14
Rated 5 out of 5 by from Turbo Tax is Amazing For 5 year’s my wife and I have used Turbo Tax and have never had any problems and we will continue to use their services, Thank You Turbo Tax
Date published: 2022-02-14
Rated 5 out of 5 by from It’s easy It’s easy to do and you don’t have to pay an arm and a leg to get it done
Date published: 2022-02-14
Rated 1 out of 5 by from Huge hassle to pay for my service! We have been using Turbo Tax for years. This year it was not accepting our credit card/s for payment. I tried customer service and had a nightmare even getting a person on the line. The system requesting my information before I got a person was not correctly receiving the information that I was repeatedly saying. When I finally got someone, they could not even pull up the account information using the very email address and phone numbers we have used for years. We finally searched to see if others were having this problem and found a backdoor to remedy the situation. The alternative would have been paying $39 extra to take it out of our return. We will be using another service next year.
Date published: 2022-02-14
All TurboTax® Offerings Reviews - Page 12975