TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 4 out of 5 by from Good experience A good system with a very user-friendly interface, with a good explanation of all the tax terms.
Date published: 2023-02-17
Rated 5 out of 5 by from TurboTax is very easy to use First time using this, it was great and easy to transfer my crypto and stock trade data.
Date published: 2023-02-17
Rated 5 out of 5 by from VERY EASY TO USE I HAVE USED TURBO TAX FOR SEVERAL YEARS AND ITS ALWAYS VERY EASY AND ACCURATE
Date published: 2023-02-17
Rated 5 out of 5 by from Turbo is the best I love Turbo so easy and understandable. I feel like I'm a pro
Date published: 2023-02-17
Rated 5 out of 5 by from easy easy to use ive never done it before but had no trouble
Date published: 2023-02-17
Rated 5 out of 5 by from Turbo tax is awesome and helpful they help a lot make sure I get all the information i need to get a good income tax return.
Date published: 2023-02-17
Rated 4 out of 5 by from long process but easy to follow to much extra stuff to fill out...just want this to be done
Date published: 2023-02-17
Rated 1 out of 5 by from Annoyed I've used Turbotax for many years now. I haven't had a problem with them up until this year. I had issues with my employment last year and went through multiple jobs finding a new one. At one point I signed on with a temp agency to help me find work and they did. I got a job somewhere else and was fully transferred onto the new job. I had never been with a temp agency before and thusly didn't realize I would be getting a W-2 from them. It simply did not occur to me that I would. I filed my taxes in early February with the multiple W-2s I had and literally days later I receive another W-2 in the mail. Never in my life did I need to amend my taxes. But I had to now. I went to do so and I was immediately presented with a 'TurboTax is updating its policies/rules and doing maintenance on our website to keep up to date with current laws. You will be unable to amend a return until February 16th.' I was very annoyed with that. I had to wait 2 weeks or so to FINALLY get to amend them. When I finally do amend them suddenly TurboTax is changing things on me. Nothing had changed other than me putting in a W-2.But for some reason, even though I was given no credits on this return, that once I went to do the final work on my amended return it popped up something saying 'You MUST upgrade to TurboTax Deluxe because you qualify for the Retirement Credit. Because it is no longer a simple return you need to upgrade'. So not only was I kicked 'while laying down' because I then owed $300-$400 on a new amended return so I'm actually getting less with more work for something an employer neglected but THEN they're forcibly making me upgrade to another package and pay out-of-pocket $80 to forcibly upgrade on something that I didn't even get??? And I will apparently have to pay $80 every year now going forward and that is very, very annoying to me that this has happened. It really didn't sit right with me. Not to mention the final 'icing on the cake' was the fact that once I was finally done with the tedious task of doing my amended return... They told me I had to print it out and mail it! Me! Why can't a service I PAY FOR mail it for me?! Or do it electronically?! I live out in the middle of nowhere and had no printer and no CAR as my car just recently broke down! I'm now having to go out of my way to figure out how to print off this amended return that should've been done for me! This is tedious and honestly I'm very upset this year with TurboTax! Some of this blame honestly falls onto my employer's shoulders for taking so long to send me my W-2s (I literally waited until February to do them) but the response that TurboTax had and with all of the annoying add-ons or everything else really annoyed me. I'm now out of pocket $400-$500, being inconvenienced, and from this year forward I'm apparently saddled up with a $80 expense I never had before! So yes, I'm not happy. I was fine until this but I never knew one simple amendment would do all of this! It isn't right!
Date published: 2023-02-17
Rated 5 out of 5 by from Turbo tax is great choice Only some questions not really understood, if there is more explanation and example, that would be truly helpful.
Date published: 2023-02-17
Rated 5 out of 5 by from Turbo Tax is SEXY So quick and easy like me, I recommend everyone use turbo tax
Date published: 2023-02-17
All TurboTax® Offerings Reviews - Page 12969
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good experience A good system with a very user-friendly interface, with a good explanation of all the tax terms.
Date published: 2023-02-17
Rated 5 out of 5 by from TurboTax is very easy to use First time using this, it was great and easy to transfer my crypto and stock trade data.
Date published: 2023-02-17
Rated 5 out of 5 by from VERY EASY TO USE I HAVE USED TURBO TAX FOR SEVERAL YEARS AND ITS ALWAYS VERY EASY AND ACCURATE
Date published: 2023-02-17
Rated 5 out of 5 by from Turbo is the best I love Turbo so easy and understandable. I feel like I'm a pro
Date published: 2023-02-17
Rated 5 out of 5 by from easy easy to use ive never done it before but had no trouble
Date published: 2023-02-17
Rated 5 out of 5 by from Turbo tax is awesome and helpful they help a lot make sure I get all the information i need to get a good income tax return.
Date published: 2023-02-17
Rated 4 out of 5 by from long process but easy to follow to much extra stuff to fill out...just want this to be done
Date published: 2023-02-17
Rated 1 out of 5 by from Annoyed I've used Turbotax for many years now. I haven't had a problem with them up until this year. I had issues with my employment last year and went through multiple jobs finding a new one. At one point I signed on with a temp agency to help me find work and they did. I got a job somewhere else and was fully transferred onto the new job. I had never been with a temp agency before and thusly didn't realize I would be getting a W-2 from them. It simply did not occur to me that I would. I filed my taxes in early February with the multiple W-2s I had and literally days later I receive another W-2 in the mail. Never in my life did I need to amend my taxes. But I had to now. I went to do so and I was immediately presented with a 'TurboTax is updating its policies/rules and doing maintenance on our website to keep up to date with current laws. You will be unable to amend a return until February 16th.' I was very annoyed with that. I had to wait 2 weeks or so to FINALLY get to amend them. When I finally do amend them suddenly TurboTax is changing things on me. Nothing had changed other than me putting in a W-2.But for some reason, even though I was given no credits on this return, that once I went to do the final work on my amended return it popped up something saying 'You MUST upgrade to TurboTax Deluxe because you qualify for the Retirement Credit. Because it is no longer a simple return you need to upgrade'. So not only was I kicked 'while laying down' because I then owed $300-$400 on a new amended return so I'm actually getting less with more work for something an employer neglected but THEN they're forcibly making me upgrade to another package and pay out-of-pocket $80 to forcibly upgrade on something that I didn't even get??? And I will apparently have to pay $80 every year now going forward and that is very, very annoying to me that this has happened. It really didn't sit right with me. Not to mention the final 'icing on the cake' was the fact that once I was finally done with the tedious task of doing my amended return... They told me I had to print it out and mail it! Me! Why can't a service I PAY FOR mail it for me?! Or do it electronically?! I live out in the middle of nowhere and had no printer and no CAR as my car just recently broke down! I'm now having to go out of my way to figure out how to print off this amended return that should've been done for me! This is tedious and honestly I'm very upset this year with TurboTax! Some of this blame honestly falls onto my employer's shoulders for taking so long to send me my W-2s (I literally waited until February to do them) but the response that TurboTax had and with all of the annoying add-ons or everything else really annoyed me. I'm now out of pocket $400-$500, being inconvenienced, and from this year forward I'm apparently saddled up with a $80 expense I never had before! So yes, I'm not happy. I was fine until this but I never knew one simple amendment would do all of this! It isn't right!
Date published: 2023-02-17
Rated 5 out of 5 by from Turbo tax is great choice Only some questions not really understood, if there is more explanation and example, that would be truly helpful.
Date published: 2023-02-17
Rated 5 out of 5 by from Turbo Tax is SEXY So quick and easy like me, I recommend everyone use turbo tax
Date published: 2023-02-17
All TurboTax® Offerings Reviews - Page 12969