TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281580 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from easy Easy to file complicated return, first year with Self employment.
Date published: 2021-02-22
Rated 5 out of 5 by from excellent customer service I had a problem and hannah went out of her way to find the answer
Date published: 2021-02-22
Rated 3 out of 5 by from Asking to upgrade to enter fields...req needs There are both positives and negatives on this product. First the negatives: 1. Wanted me to upgrade just to enter deductions from income that are real expenses that make it net income. This would be for the 1099-K form on selling through Paypal. Didn't make sense to upgrade product that would cost more just to save less. 2. Entering my bank's name (Keep it old fashioned) Didn't get any results entering bank url so was frustrating. The use info for last year was way at the bottom. 3. Deferral for self employment kept coming up. I want to pay now & not wait down the road, so entered all as 0. Come to find out, leaving it blank worked. Positives: Straight forward in self entering the information provided. Can file both together (State Federal) Quite secure Recommended: When there is a yes/no on the bottom of the page, have it so the text to answer the yes/no is closer. (It was out of the line of site on my Firefox browser) Had a few times where I was wondering what the yes/no was for. Thank you for listening.
Date published: 2021-02-22
Rated 5 out of 5 by from very good The turbo tax expert that helped me was excellent and very patient with me thank you for all the help.
Date published: 2021-02-22
Rated 5 out of 5 by from Great Support! Always there when you need them for any questions not matter how simple it may seem.
Date published: 2021-02-22
Rated 4 out of 5 by from Turbo taxes tried the best they can It hasn't gone well so far they keep rejecting my return I have not filed and over for years I have been on disability and now I am on Social Security
Date published: 2021-02-22
Rated 5 out of 5 by from easier than DIY I've used Turbo Tax for many years. I am quite every happy that Turbo Tax checks each and every possible deduction I am qualified to use. Turbo Tax also checks to see if I have included all the forms necessary to file taxes. Turbo Tax has saved me a lot of headaches. I recommend Turbo Tax highly over H&R Block and Jackson-Hewitt.
Date published: 2021-02-22
Rated 5 out of 5 by from Great help for a terrible year Taxes were a pain this year but my live expert was able to help me understand the process and changes I needed to make.
Date published: 2021-02-22
Rated 5 out of 5 by from Good Work Covered everything and asked all the appropriate questions.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax guides you every at every step the system guided me every step on the way and made sure i had every thing right.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 12964
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from easy Easy to file complicated return, first year with Self employment.
Date published: 2021-02-22
Rated 5 out of 5 by from excellent customer service I had a problem and hannah went out of her way to find the answer
Date published: 2021-02-22
Rated 3 out of 5 by from Asking to upgrade to enter fields...req needs There are both positives and negatives on this product. First the negatives: 1. Wanted me to upgrade just to enter deductions from income that are real expenses that make it net income. This would be for the 1099-K form on selling through Paypal. Didn't make sense to upgrade product that would cost more just to save less. 2. Entering my bank's name (Keep it old fashioned) Didn't get any results entering bank url so was frustrating. The use info for last year was way at the bottom. 3. Deferral for self employment kept coming up. I want to pay now & not wait down the road, so entered all as 0. Come to find out, leaving it blank worked. Positives: Straight forward in self entering the information provided. Can file both together (State Federal) Quite secure Recommended: When there is a yes/no on the bottom of the page, have it so the text to answer the yes/no is closer. (It was out of the line of site on my Firefox browser) Had a few times where I was wondering what the yes/no was for. Thank you for listening.
Date published: 2021-02-22
Rated 5 out of 5 by from very good The turbo tax expert that helped me was excellent and very patient with me thank you for all the help.
Date published: 2021-02-22
Rated 5 out of 5 by from Great Support! Always there when you need them for any questions not matter how simple it may seem.
Date published: 2021-02-22
Rated 4 out of 5 by from Turbo taxes tried the best they can It hasn't gone well so far they keep rejecting my return I have not filed and over for years I have been on disability and now I am on Social Security
Date published: 2021-02-22
Rated 5 out of 5 by from easier than DIY I've used Turbo Tax for many years. I am quite every happy that Turbo Tax checks each and every possible deduction I am qualified to use. Turbo Tax also checks to see if I have included all the forms necessary to file taxes. Turbo Tax has saved me a lot of headaches. I recommend Turbo Tax highly over H&R Block and Jackson-Hewitt.
Date published: 2021-02-22
Rated 5 out of 5 by from Great help for a terrible year Taxes were a pain this year but my live expert was able to help me understand the process and changes I needed to make.
Date published: 2021-02-22
Rated 5 out of 5 by from Good Work Covered everything and asked all the appropriate questions.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax guides you every at every step the system guided me every step on the way and made sure i had every thing right.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 12964