TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281639 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easy Peasy with TT I use TT every year and they do a great job addressing the current tax laws. will continue to use it until i no longer do taxes.
Date published: 2021-02-22
Rated 5 out of 5 by from Great system! I had one recurring issue that caused my return to be rejected. It involves foreign tax paid. Given my problem on that in past years, prior to initial filing I requested online Turbotax help from one of your agents. That didn't solve my issue, causing a recent rejection by the IRS. Today, in trying to fix the problem and re-file both the State and Federal returns I was fortunate to get the online help from Amy who was very helpful.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax Is The Best Everything Was Easy And Simple No Problems And Very Helpful
Date published: 2021-02-22
Rated 5 out of 5 by from easy to use like it because I was able to transport my 1099-B easily
Date published: 2021-02-22
Rated 3 out of 5 by from CHARGES ARE SNEAKY AND HARD TO UNDERSTAND. The charges are presented at the first, then later, then later again. Each time its a little different. Different names for services, different bundles. Very confusing. I got an email saying that if I filed before Feb 27 my fee was $30. I filed Feb 22. My fee was $80. I think $40 is too high for state. $20 for state would be more fair. I also had prepaid some taxes. I had to search pretty hard to find the place to enter it. Then when I got to the end they charged me more for having this one entry which they said was extra because it is not on the standard form. It was 4 extra boxes which I located myself and filled in myself. Overall, not that pleased with pricing.
Date published: 2021-02-22
Rated 1 out of 5 by from turbo tax sucked this year I had such a hard time filing. this year. got the. turbo tax people to try and help and she didn't know how to help. Then still had to pay ridiculous amounts to have my taxes done.This will be my last year with turbo tax.
Date published: 2021-02-22
Rated 4 out of 5 by from TurboTax -_(+_+)_- The live expert really helped a lot. Jonathan was nice and very understanding. The filing part was a little confusing, but he helped a lot!
Date published: 2021-02-22
Rated 4 out of 5 by from been doing this for years Happy with the program but some glitches occurred. I use Safari and Turbo Tax does not play well with that. Had to download google Chrome to finish.
Date published: 2021-02-22
Rated 4 out of 5 by from Long Time Customer I have been using Turbo Tax for about 10 years now and I have never had any issues.
Date published: 2021-02-22
Rated 1 out of 5 by from TurboTax Says it’s free, there’s always some type of charging fee. Constantly bombarded with fees from turbotax. If I had lived in a city, I would file through papers.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 12952
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy Peasy with TT I use TT every year and they do a great job addressing the current tax laws. will continue to use it until i no longer do taxes.
Date published: 2021-02-22
Rated 5 out of 5 by from Great system! I had one recurring issue that caused my return to be rejected. It involves foreign tax paid. Given my problem on that in past years, prior to initial filing I requested online Turbotax help from one of your agents. That didn't solve my issue, causing a recent rejection by the IRS. Today, in trying to fix the problem and re-file both the State and Federal returns I was fortunate to get the online help from Amy who was very helpful.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax Is The Best Everything Was Easy And Simple No Problems And Very Helpful
Date published: 2021-02-22
Rated 5 out of 5 by from easy to use like it because I was able to transport my 1099-B easily
Date published: 2021-02-22
Rated 3 out of 5 by from CHARGES ARE SNEAKY AND HARD TO UNDERSTAND. The charges are presented at the first, then later, then later again. Each time its a little different. Different names for services, different bundles. Very confusing. I got an email saying that if I filed before Feb 27 my fee was $30. I filed Feb 22. My fee was $80. I think $40 is too high for state. $20 for state would be more fair. I also had prepaid some taxes. I had to search pretty hard to find the place to enter it. Then when I got to the end they charged me more for having this one entry which they said was extra because it is not on the standard form. It was 4 extra boxes which I located myself and filled in myself. Overall, not that pleased with pricing.
Date published: 2021-02-22
Rated 1 out of 5 by from turbo tax sucked this year I had such a hard time filing. this year. got the. turbo tax people to try and help and she didn't know how to help. Then still had to pay ridiculous amounts to have my taxes done.This will be my last year with turbo tax.
Date published: 2021-02-22
Rated 4 out of 5 by from TurboTax -_(+_+)_- The live expert really helped a lot. Jonathan was nice and very understanding. The filing part was a little confusing, but he helped a lot!
Date published: 2021-02-22
Rated 4 out of 5 by from been doing this for years Happy with the program but some glitches occurred. I use Safari and Turbo Tax does not play well with that. Had to download google Chrome to finish.
Date published: 2021-02-22
Rated 4 out of 5 by from Long Time Customer I have been using Turbo Tax for about 10 years now and I have never had any issues.
Date published: 2021-02-22
Rated 1 out of 5 by from TurboTax Says it’s free, there’s always some type of charging fee. Constantly bombarded with fees from turbotax. If I had lived in a city, I would file through papers.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 12952