TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281679 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from turbotax is kool i had some struggle ;the 2nd call was helpfull! all-in-all it was a decent expeiance.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbotax could be smarter Although it always gets the job done & is likely better than the rest, there already always some frustrating moments during its use. Here are a few items;: Lately every time I've gone to file electronically & entered all data, it decides that some "update" is needed. This in in spite of the fact that I just opened the app an hour or two ago. Clearly it should have done the update at that point, instead of rejecting the transfer to the IRS & making me go through an update & re-file attempt. It would be nice to select from ONLY applicable forms on the forms mode list. When an error is detected, more info than just line X in form Z needs work would be useful. The silly page that claims you MAY be entitled to a tax break, then immediately says that you don't as soon as you click on continue is just dumb. Nothing changed from one moment to the next. Printing "tax return only" should not add any sheets that are not required to file. Very few people itemize anymore. There should be a question that asks if you want to even consider itemizing & if you answer 'NO", it would skip all itemizing questions other than if you have charitable deductions. When downloading date from a broker, the window showing the broker accounts is too narrow, making it impossible to read the accounts #s, so that you can uncheck those that do not apply. Deciding to NOT do estimated taxes or pick a single or different amounts should be simpler.
Date published: 2021-02-28
Rated 3 out of 5 by from It is all right but when going to fix the problem They need to walk you through fixing the problem better and make sure it gets fixed the first time instead of the fifth time
Date published: 2021-02-28
Rated 5 out of 5 by from TURBOTAX IS AWESOME AND UNIQUE It was helpful and easy to use with experts on standby to review every step with you.
Date published: 2021-02-28
Rated 5 out of 5 by from The Best! Turbotax is easy to use and Extremely helpful. A phenomenal program!
Date published: 2021-02-28
Rated 4 out of 5 by from simple and accurate simple to navigate, easy do it yourself program, accurate numbers every year
Date published: 2021-02-28
Rated 5 out of 5 by from AWESOME! I did not engage a live agent. But I do want to say, that I love filing with Turbo Tax.It's so simple, easy, no line, no wait and I can file at my own time.
Date published: 2021-02-28
Rated 5 out of 5 by from yes i love turbotax love it this has gotten a lot better to use over time
Date published: 2021-02-28
Rated 5 out of 5 by from Love this service Great knowledgeable people are available at any time. The best part is that it is very easy for novices, like me, to do and understand.
Date published: 2021-02-28
Rated 5 out of 5 by from Truly Awesome! Surprisingly Simple! Hope I never need to change my system of filing!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 12946
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from turbotax is kool i had some struggle ;the 2nd call was helpfull! all-in-all it was a decent expeiance.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbotax could be smarter Although it always gets the job done & is likely better than the rest, there already always some frustrating moments during its use. Here are a few items;: Lately every time I've gone to file electronically & entered all data, it decides that some "update" is needed. This in in spite of the fact that I just opened the app an hour or two ago. Clearly it should have done the update at that point, instead of rejecting the transfer to the IRS & making me go through an update & re-file attempt. It would be nice to select from ONLY applicable forms on the forms mode list. When an error is detected, more info than just line X in form Z needs work would be useful. The silly page that claims you MAY be entitled to a tax break, then immediately says that you don't as soon as you click on continue is just dumb. Nothing changed from one moment to the next. Printing "tax return only" should not add any sheets that are not required to file. Very few people itemize anymore. There should be a question that asks if you want to even consider itemizing & if you answer 'NO", it would skip all itemizing questions other than if you have charitable deductions. When downloading date from a broker, the window showing the broker accounts is too narrow, making it impossible to read the accounts #s, so that you can uncheck those that do not apply. Deciding to NOT do estimated taxes or pick a single or different amounts should be simpler.
Date published: 2021-02-28
Rated 3 out of 5 by from It is all right but when going to fix the problem They need to walk you through fixing the problem better and make sure it gets fixed the first time instead of the fifth time
Date published: 2021-02-28
Rated 5 out of 5 by from TURBOTAX IS AWESOME AND UNIQUE It was helpful and easy to use with experts on standby to review every step with you.
Date published: 2021-02-28
Rated 5 out of 5 by from The Best! Turbotax is easy to use and Extremely helpful. A phenomenal program!
Date published: 2021-02-28
Rated 4 out of 5 by from simple and accurate simple to navigate, easy do it yourself program, accurate numbers every year
Date published: 2021-02-28
Rated 5 out of 5 by from AWESOME! I did not engage a live agent. But I do want to say, that I love filing with Turbo Tax.It's so simple, easy, no line, no wait and I can file at my own time.
Date published: 2021-02-28
Rated 5 out of 5 by from yes i love turbotax love it this has gotten a lot better to use over time
Date published: 2021-02-28
Rated 5 out of 5 by from Love this service Great knowledgeable people are available at any time. The best part is that it is very easy for novices, like me, to do and understand.
Date published: 2021-02-28
Rated 5 out of 5 by from Truly Awesome! Surprisingly Simple! Hope I never need to change my system of filing!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 12946