TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is easy to follow I don't need the Turbo Tax Experts. It was very easy to follow each step.
Date published: 2021-02-21
Rated 4 out of 5 by from Easy to use and very helpful Customer Service I've used for the last 5 years. It's very intuitive, and Customer Service is very helpful.
Date published: 2021-02-21
Rated 5 out of 5 by from Fast and Easy This Time! I hate filing taxes and thing the regulators should track income and deposits more heavily to ensure a quicker tax filing process. It is one of the burdens for all Americans that needs to be streamlined fast and easily.
Date published: 2021-02-21
Rated 1 out of 5 by from I was forced to pay $125. I was forced to pay $125 and my taxes were still wrong and I had to refile. I then had to still mail in forms.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is Great!! It was my first time filing taxes, and turbo tax was an awesome place to do it! it was hassle-free, all customer representatives were excellent, nice, and understanding, as well as really easy. I will continue to do my taxes here, awesome service! Thanks, Antonia for everything!
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax Online Edition Using Turbo tax help me do my taxes faster and easier. Great product
Date published: 2021-02-21
Rated 1 out of 5 by from Used to be great! I’ve used Turbo Tax in years passed, it was so easy and user friendly! But for whatever reason this year- it was SO MUCH MORE difficult. After taking all of my W-2 info, it made me “check it again” and somehow that added my employer info and pay TWICE! It did the same with my state file too, it doubled up and tried to say I made too much on my state return from last year and how it would penalize me this year! I had to go in and manually delete and correct both forms. This was so time consuming and frustrating, then I get to the end and it tells me that I “must upgrade to the Deluxe package” because I had a 401k I contributed too- though the cost for the Deluxe Package cost more than I had even put in my 401k! It wouldn’t allow me to do the free version after all of that fuss. I was not impressed by Turbo Tax this year! I don’t know who changed it up, but it would be a shame to keep it as is now.
Date published: 2021-02-21
Rated 4 out of 5 by from Easy to follow directions, but review your answers I've been using Turbo Tax for 10-12 years and have been very satisfied. The directions are easy to follow. This year is the first time I've had an issue. When I got to the end and reviewed my tax return, somehow it had input my W-2 twice effectively doubling my income. Simple error to fix, but really got my attention.
Date published: 2021-02-21
Rated 2 out of 5 by from Charges extra $20 to efile state. It's fine. They charge an extra $20 to file the state electronically.
Date published: 2021-02-21
Rated 5 out of 5 by from Easy Step by Step tutorials The process appears to be tedious. However, with the step by step support, you're done before you know it.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 12944
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is easy to follow I don't need the Turbo Tax Experts. It was very easy to follow each step.
Date published: 2021-02-21
Rated 4 out of 5 by from Easy to use and very helpful Customer Service I've used for the last 5 years. It's very intuitive, and Customer Service is very helpful.
Date published: 2021-02-21
Rated 5 out of 5 by from Fast and Easy This Time! I hate filing taxes and thing the regulators should track income and deposits more heavily to ensure a quicker tax filing process. It is one of the burdens for all Americans that needs to be streamlined fast and easily.
Date published: 2021-02-21
Rated 1 out of 5 by from I was forced to pay $125. I was forced to pay $125 and my taxes were still wrong and I had to refile. I then had to still mail in forms.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is Great!! It was my first time filing taxes, and turbo tax was an awesome place to do it! it was hassle-free, all customer representatives were excellent, nice, and understanding, as well as really easy. I will continue to do my taxes here, awesome service! Thanks, Antonia for everything!
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax Online Edition Using Turbo tax help me do my taxes faster and easier. Great product
Date published: 2021-02-21
Rated 1 out of 5 by from Used to be great! I’ve used Turbo Tax in years passed, it was so easy and user friendly! But for whatever reason this year- it was SO MUCH MORE difficult. After taking all of my W-2 info, it made me “check it again” and somehow that added my employer info and pay TWICE! It did the same with my state file too, it doubled up and tried to say I made too much on my state return from last year and how it would penalize me this year! I had to go in and manually delete and correct both forms. This was so time consuming and frustrating, then I get to the end and it tells me that I “must upgrade to the Deluxe package” because I had a 401k I contributed too- though the cost for the Deluxe Package cost more than I had even put in my 401k! It wouldn’t allow me to do the free version after all of that fuss. I was not impressed by Turbo Tax this year! I don’t know who changed it up, but it would be a shame to keep it as is now.
Date published: 2021-02-21
Rated 4 out of 5 by from Easy to follow directions, but review your answers I've been using Turbo Tax for 10-12 years and have been very satisfied. The directions are easy to follow. This year is the first time I've had an issue. When I got to the end and reviewed my tax return, somehow it had input my W-2 twice effectively doubling my income. Simple error to fix, but really got my attention.
Date published: 2021-02-21
Rated 2 out of 5 by from Charges extra $20 to efile state. It's fine. They charge an extra $20 to file the state electronically.
Date published: 2021-02-21
Rated 5 out of 5 by from Easy Step by Step tutorials The process appears to be tedious. However, with the step by step support, you're done before you know it.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 12944