TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Used to be a fan, but no longer The experience I had to manually review all my transactions for crypto (over 100) and having to go through loading screens each time I had to review a single transaction that would take over 30 seconds to load was very frustrating and not worth the amount of time I had to spend manually making edits. I will be using a different software or go in-person to have someone else handle my taxes for me if it means I don’t have to sit and manually review things for over two hours. If I’m going to be spending the same amount of money, I might as well pay someone else to do those manual entries. If TurboTax can get better about this, then I will return. But with crypto being such a new thing, I doubt they’ll catch up to the times.
Date published: 2022-02-22
Rated 1 out of 5 by from TurboTax Sucks in 2022 I been using TurboTax for as long as I can remember with no problems. Year 2022 is the exception! Made it to the end to be told I need to file by mail. I don’t know why. If TurboTax cares they will call me and answer some questions for me before I file by mail.
Date published: 2022-02-22
Rated 5 out of 5 by from Good site! Really easy to use, very accurate, and does pretty much everything for the person filing their taxes!
Date published: 2022-02-22
Rated 5 out of 5 by from Great product, easy to use The wizard format makes walking thought tax time easy and stress free.
Date published: 2022-02-22
Rated 5 out of 5 by from TurboTax is helpful I had a straightforward process and the return details were assisted with promptly and with clear explanations.
Date published: 2022-02-22
Rated 4 out of 5 by from Efficient as always Always quick and easy, Turbo Tax comes through every year for me!!
Date published: 2022-02-22
Rated 4 out of 5 by from Not bad for filing taxes for the first time. Was pretty straight forward with how to file taxes. Made it convenient and easy to navigate on how to file taxes. Would recommend to someone who is filing taxes for the first time!
Date published: 2022-02-22
Rated 5 out of 5 by from TurnoTax is Awesome!! I have never seen such a well organized, user friendly method to compete such a painfully complex task. I got to the very end of my e file and the app was generating a message stating that there was a mistake that needed fixing on my federal return. I was having issues with needing to bypass the issue because the information I had entered in was correct. So I took advantage of the live expert chat option. Teana was a most delightful assistant to the issue. She helped me recover the answer to satisfy what the system was asking for and did so with incredibly professionalism and personable customer service. She is a true asset to your team.
Date published: 2022-02-22
Rated 5 out of 5 by from easy and Fantastic Just Fantastic and so easy to use. i would recommend to all my friends.
Date published: 2022-02-22
Rated 5 out of 5 by from Amazing!!! Easy to use and love the step by step process. Just makes a stressful thing easier to deal with
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 12941
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Used to be a fan, but no longer The experience I had to manually review all my transactions for crypto (over 100) and having to go through loading screens each time I had to review a single transaction that would take over 30 seconds to load was very frustrating and not worth the amount of time I had to spend manually making edits. I will be using a different software or go in-person to have someone else handle my taxes for me if it means I don’t have to sit and manually review things for over two hours. If I’m going to be spending the same amount of money, I might as well pay someone else to do those manual entries. If TurboTax can get better about this, then I will return. But with crypto being such a new thing, I doubt they’ll catch up to the times.
Date published: 2022-02-22
Rated 1 out of 5 by from TurboTax Sucks in 2022 I been using TurboTax for as long as I can remember with no problems. Year 2022 is the exception! Made it to the end to be told I need to file by mail. I don’t know why. If TurboTax cares they will call me and answer some questions for me before I file by mail.
Date published: 2022-02-22
Rated 5 out of 5 by from Good site! Really easy to use, very accurate, and does pretty much everything for the person filing their taxes!
Date published: 2022-02-22
Rated 5 out of 5 by from Great product, easy to use The wizard format makes walking thought tax time easy and stress free.
Date published: 2022-02-22
Rated 5 out of 5 by from TurboTax is helpful I had a straightforward process and the return details were assisted with promptly and with clear explanations.
Date published: 2022-02-22
Rated 4 out of 5 by from Efficient as always Always quick and easy, Turbo Tax comes through every year for me!!
Date published: 2022-02-22
Rated 4 out of 5 by from Not bad for filing taxes for the first time. Was pretty straight forward with how to file taxes. Made it convenient and easy to navigate on how to file taxes. Would recommend to someone who is filing taxes for the first time!
Date published: 2022-02-22
Rated 5 out of 5 by from TurnoTax is Awesome!! I have never seen such a well organized, user friendly method to compete such a painfully complex task. I got to the very end of my e file and the app was generating a message stating that there was a mistake that needed fixing on my federal return. I was having issues with needing to bypass the issue because the information I had entered in was correct. So I took advantage of the live expert chat option. Teana was a most delightful assistant to the issue. She helped me recover the answer to satisfy what the system was asking for and did so with incredibly professionalism and personable customer service. She is a true asset to your team.
Date published: 2022-02-22
Rated 5 out of 5 by from easy and Fantastic Just Fantastic and so easy to use. i would recommend to all my friends.
Date published: 2022-02-22
Rated 5 out of 5 by from Amazing!!! Easy to use and love the step by step process. Just makes a stressful thing easier to deal with
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 12941