TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Turbo tax works again Had a problem completing the Federal portion. Was contacted by an expert —upon request— who patiently guided me through the necessary steps to correct and complete my filing. Thank you Mr Burton, J.D.!
Date published: 2021-02-16
Rated 5 out of 5 by from User Friendly A new upgrade, you can upload your W2s and other data instead of inputting by hand, minimizes mistakes! If you're a new user, I think you will find it user friendly and pretty straightforward. Not sure if TT wants me to advertise this, but the basic will meet most of our needs. $40 for federal, $40 for state, and $40 for direct deposit. I think its a bit much but happy for the efficiency. Unless you have a business or you plan on itemizing, you should be good to go with the basic service.
Date published: 2021-02-16
Rated 5 out of 5 by from I love Turbotax I have been using turbotax for 6 years now and love it. It is easy to use, understand and walks you through the whole process. It's cheaper than any other services I have used also.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is Awesome I have been using TurboTax for 9 years and I am grateful and do not look to change for no one. Today I had the experience to talk with a Live Tax Prep and we handled my Tax questions together professionally. I am a satisfied customer.
Date published: 2021-02-16
Rated 5 out of 5 by from Absolute amazing...thank you very much I did engaged with one of the Turbo Tax agents. Kate was amazing and very helpful.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is Really Easy To Use Even if you are not computer savory, it is to complete your taxes with questions answered immediately and even an advisory to help.
Date published: 2021-02-16
Rated 5 out of 5 by from turbo tax expert was amazing! Turbo tax specialist called me and went through my taxes with me. He made sure everything was correct before I submitted.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax was Extremely Helpful! This is my third year with using TurboTax Online services and I love it! It is extremely user friendly and has so many ways to get your possible questions you have answered! Will continue to recommend the services to friends and family!
Date published: 2021-02-16
Rated 5 out of 5 by from Love turbo tax Been using turbo tax for years love this service so easy to use & loads of help if needed
Date published: 2021-02-16
Rated 1 out of 5 by from Issues I always come across issues with this, this time there was a select an option box that I accidentally left at the default "choose a county", and though selecting nothing shouldn't even be accepted as an option, it still let me continue. I gave the false sense of security with it with its "combing through details" animation, so I sent it off to have my state fail. Not only is it unwelcome to get the following audit email, but my second-time going to fix it, rather them taking me to the issue, it sends me a message that was convoluted with a 90% unrelated CD chat. After that, it tried to funnel me straight to resending it without fixing the error! Every year there is always something a bit off about turbotax. Last year I paid for the full-on service to help me with my double account but they couldn't help. I wish I didn't have to make their second account in the first place but sometimes is you want to go back a day later and fix a miss understood error, it won't let you without finishing the section which isn't ideal, but nothing compared to the issues of having a second account. Another thing that is kind of odd, you cant select the type in certain areas which is just a strange web design. I imagine I am one of the few that keeps running into these rabbit holes but after a few years, I felt I should say something.
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 12927
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbo tax works again Had a problem completing the Federal portion. Was contacted by an expert —upon request— who patiently guided me through the necessary steps to correct and complete my filing. Thank you Mr Burton, J.D.!
Date published: 2021-02-16
Rated 5 out of 5 by from User Friendly A new upgrade, you can upload your W2s and other data instead of inputting by hand, minimizes mistakes! If you're a new user, I think you will find it user friendly and pretty straightforward. Not sure if TT wants me to advertise this, but the basic will meet most of our needs. $40 for federal, $40 for state, and $40 for direct deposit. I think its a bit much but happy for the efficiency. Unless you have a business or you plan on itemizing, you should be good to go with the basic service.
Date published: 2021-02-16
Rated 5 out of 5 by from I love Turbotax I have been using turbotax for 6 years now and love it. It is easy to use, understand and walks you through the whole process. It's cheaper than any other services I have used also.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is Awesome I have been using TurboTax for 9 years and I am grateful and do not look to change for no one. Today I had the experience to talk with a Live Tax Prep and we handled my Tax questions together professionally. I am a satisfied customer.
Date published: 2021-02-16
Rated 5 out of 5 by from Absolute amazing...thank you very much I did engaged with one of the Turbo Tax agents. Kate was amazing and very helpful.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is Really Easy To Use Even if you are not computer savory, it is to complete your taxes with questions answered immediately and even an advisory to help.
Date published: 2021-02-16
Rated 5 out of 5 by from turbo tax expert was amazing! Turbo tax specialist called me and went through my taxes with me. He made sure everything was correct before I submitted.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax was Extremely Helpful! This is my third year with using TurboTax Online services and I love it! It is extremely user friendly and has so many ways to get your possible questions you have answered! Will continue to recommend the services to friends and family!
Date published: 2021-02-16
Rated 5 out of 5 by from Love turbo tax Been using turbo tax for years love this service so easy to use & loads of help if needed
Date published: 2021-02-16
Rated 1 out of 5 by from Issues I always come across issues with this, this time there was a select an option box that I accidentally left at the default "choose a county", and though selecting nothing shouldn't even be accepted as an option, it still let me continue. I gave the false sense of security with it with its "combing through details" animation, so I sent it off to have my state fail. Not only is it unwelcome to get the following audit email, but my second-time going to fix it, rather them taking me to the issue, it sends me a message that was convoluted with a 90% unrelated CD chat. After that, it tried to funnel me straight to resending it without fixing the error! Every year there is always something a bit off about turbotax. Last year I paid for the full-on service to help me with my double account but they couldn't help. I wish I didn't have to make their second account in the first place but sometimes is you want to go back a day later and fix a miss understood error, it won't let you without finishing the section which isn't ideal, but nothing compared to the issues of having a second account. Another thing that is kind of odd, you cant select the type in certain areas which is just a strange web design. I imagine I am one of the few that keeps running into these rabbit holes but after a few years, I felt I should say something.
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 12927