TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Royce was great Great job royce. You made it very easy for me. I appreciate the experience. I was going crazy
Date published: 2021-02-16
Rated 5 out of 5 by from Awesome Great Experience overall I file my taxes every year on Turbo tax.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is the best excellent service for 7 years and I'm a computer dummy
Date published: 2021-02-16
Rated 2 out of 5 by from TurboTax seems to be getting les stable The overall system is not bad but the help function needs a lot of modernization. When I have a question I just seem to get canned answers. And forget about the help line. After waiting i=over 65 minutes some one answered my call but put me on hold without even talking to me. Then after another ten minutes the call was terminated by you. Is that how you value your customers?
Date published: 2021-02-16
Rated 5 out of 5 by from Year after Year Turbo Tax is the Best! I have been using turbo tax for several years and it is so easy to use and helps simplistic very tedious process!
Date published: 2021-02-16
Rated 5 out of 5 by from Tedious Process Made Easy I remember learning how to file my tax return in highschool and it seemed like a daunting task. TurboTax changed that with an incredibly easy process to file online. Not to mention it’s free even!
Date published: 2021-02-16
Rated 5 out of 5 by from easy AIG information request was redundant and i had to keep inputting the same information
Date published: 2021-02-16
Rated 1 out of 5 by from Would not complete my taxes After put in my payment information and was charged TurboTax said that I could not file online. If I would have known this I would not have allowed them to charge me.
Date published: 2021-02-16
Rated 5 out of 5 by from It is very good. Lot's of places to find answers I still had some questions, but overall it was very easy to understand and get a lot of answers.
Date published: 2021-02-16
Rated 2 out of 5 by from Very disappointed long time customer I have been using Turbo Tax for 15 years. I have always given them good reviews. However each year it seems to be harder and harder to use and errors are made. My 2019 taxes were wrong I admit at the end of the day I overlooked something but i count on this program to make sure that doesn't happen. It cost me a much needed refund and I waited almost a year to get it. As a result it cost me my second stimulus, and now it is rolling over into this years taxes. I am afraid this issue just might be enough to push me over the edge and I will no longer use Turbo Tax. Very sad to have to do this kind of review.
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 12923
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Royce was great Great job royce. You made it very easy for me. I appreciate the experience. I was going crazy
Date published: 2021-02-16
Rated 5 out of 5 by from Awesome Great Experience overall I file my taxes every year on Turbo tax.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is the best excellent service for 7 years and I'm a computer dummy
Date published: 2021-02-16
Rated 2 out of 5 by from TurboTax seems to be getting les stable The overall system is not bad but the help function needs a lot of modernization. When I have a question I just seem to get canned answers. And forget about the help line. After waiting i=over 65 minutes some one answered my call but put me on hold without even talking to me. Then after another ten minutes the call was terminated by you. Is that how you value your customers?
Date published: 2021-02-16
Rated 5 out of 5 by from Year after Year Turbo Tax is the Best! I have been using turbo tax for several years and it is so easy to use and helps simplistic very tedious process!
Date published: 2021-02-16
Rated 5 out of 5 by from Tedious Process Made Easy I remember learning how to file my tax return in highschool and it seemed like a daunting task. TurboTax changed that with an incredibly easy process to file online. Not to mention it’s free even!
Date published: 2021-02-16
Rated 5 out of 5 by from easy AIG information request was redundant and i had to keep inputting the same information
Date published: 2021-02-16
Rated 1 out of 5 by from Would not complete my taxes After put in my payment information and was charged TurboTax said that I could not file online. If I would have known this I would not have allowed them to charge me.
Date published: 2021-02-16
Rated 5 out of 5 by from It is very good. Lot's of places to find answers I still had some questions, but overall it was very easy to understand and get a lot of answers.
Date published: 2021-02-16
Rated 2 out of 5 by from Very disappointed long time customer I have been using Turbo Tax for 15 years. I have always given them good reviews. However each year it seems to be harder and harder to use and errors are made. My 2019 taxes were wrong I admit at the end of the day I overlooked something but i count on this program to make sure that doesn't happen. It cost me a much needed refund and I waited almost a year to get it. As a result it cost me my second stimulus, and now it is rolling over into this years taxes. I am afraid this issue just might be enough to push me over the edge and I will no longer use Turbo Tax. Very sad to have to do this kind of review.
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 12923