TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Turbo Tax is great! This is my 7th year using this product and it makes completing my taxes year after year simple and efficient.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTAX is easy and really fast! I've been doing my taxes on my own for awhile now and TurboTAX is really easy to use and it taught me a few things along the way.
Date published: 2021-02-22
Rated 1 out of 5 by from E-File Didn't Work No matter what I did, after 16 years of use, the e-file refused my PIN. Now, for the first time ever, I'm mailing my filing. No clue at what the issue was but it's an issue that resulted in a paid service not being provided. It should be a zero star rating as I paid for e-file.
Date published: 2021-02-22
Rated 5 out of 5 by from Easiest way to file my taxes been doing it for sev Very informative double checks my work has me review everything I feel very confident when I file my taxes that is done correctly and if not they always are there to answer any questions I have
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to File with Turbo Tax I have used turbo tax for many years, along with other family members. If you read all information as you go page to page, it is very easy to complete. If you think you made a mistake, you can go back and fix it without loosing all other information. Thanks TurboTax. See you next year!!
Date published: 2021-02-22
Rated 5 out of 5 by from ALL DONE!!!!! I was very frustrated trying to get this done and with the simple help from my guy there, it is done and filed and complete!!
Date published: 2021-02-22
Rated 5 out of 5 by from Was easier this year. This year was easier and the only thing I wish was different was that I could deduct the 1000s of dollars in dentist expenses but I had the work done towards the end of 2019 and never saw the option for it last year.
Date published: 2021-02-22
Rated 4 out of 5 by from Turbo Tax is pretty good, but room for improvement Turbo Tax does a good job overall. The questions are generally very clear, and the links to a first level of explanation right on the page are usually very helpful. I needed to report the sale of RSU stock grants, which is somewhat complicated, and Turbo Tax was very helpful in getting through it. Some things are frustrating unfortunately. My biggest complaint is that there should be some up front warning/analysis provided at the start of the DEDUCTIONS section. Until I finished diving into the medical subsection, I didn't know that I had to come up with more than $27,400 worth of total deductions to make it worthwhile to itemize. It would have been useful to show a running total on top of the screen to show how much more in deductions was needed to exceed the $27,400 (for MFJ) standard deduction. Also, I didn't take notes on specific screens, but there were many times that Turbo Tax asked me questions it should have already known the answer to from previous screens, or else it should know that the question did not apply to me. I specified that I had royalty income from intellectual property, but it kept asking me about rents, and the address of my physical property. Finally, I think that charging $20.00 to e-file a State return is ridiculously high. Perhaps the financial professionals who use Turbo Tax don't mind, but if they want to further penetrate the consumer market, one State e-file should be included in a $100.00 tax program.
Date published: 2021-02-22
Rated 5 out of 5 by from Truly amazing I've been using Turbo Tax for 5 years now and never had any issue with getting my taxes done. I truly don't even know how I did my taxes without beforehand. Having to make sure I had everything upon going to an office to get them filed. I just want to thank the team of Turbo Tax for everything to making the filing process quick and easy.
Date published: 2021-02-22
Rated 5 out of 5 by from easy to use tool absolutely the quickest, easiest, simple way to file both federal and state returns
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 12909
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbo Tax is great! This is my 7th year using this product and it makes completing my taxes year after year simple and efficient.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTAX is easy and really fast! I've been doing my taxes on my own for awhile now and TurboTAX is really easy to use and it taught me a few things along the way.
Date published: 2021-02-22
Rated 1 out of 5 by from E-File Didn't Work No matter what I did, after 16 years of use, the e-file refused my PIN. Now, for the first time ever, I'm mailing my filing. No clue at what the issue was but it's an issue that resulted in a paid service not being provided. It should be a zero star rating as I paid for e-file.
Date published: 2021-02-22
Rated 5 out of 5 by from Easiest way to file my taxes been doing it for sev Very informative double checks my work has me review everything I feel very confident when I file my taxes that is done correctly and if not they always are there to answer any questions I have
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to File with Turbo Tax I have used turbo tax for many years, along with other family members. If you read all information as you go page to page, it is very easy to complete. If you think you made a mistake, you can go back and fix it without loosing all other information. Thanks TurboTax. See you next year!!
Date published: 2021-02-22
Rated 5 out of 5 by from ALL DONE!!!!! I was very frustrated trying to get this done and with the simple help from my guy there, it is done and filed and complete!!
Date published: 2021-02-22
Rated 5 out of 5 by from Was easier this year. This year was easier and the only thing I wish was different was that I could deduct the 1000s of dollars in dentist expenses but I had the work done towards the end of 2019 and never saw the option for it last year.
Date published: 2021-02-22
Rated 4 out of 5 by from Turbo Tax is pretty good, but room for improvement Turbo Tax does a good job overall. The questions are generally very clear, and the links to a first level of explanation right on the page are usually very helpful. I needed to report the sale of RSU stock grants, which is somewhat complicated, and Turbo Tax was very helpful in getting through it. Some things are frustrating unfortunately. My biggest complaint is that there should be some up front warning/analysis provided at the start of the DEDUCTIONS section. Until I finished diving into the medical subsection, I didn't know that I had to come up with more than $27,400 worth of total deductions to make it worthwhile to itemize. It would have been useful to show a running total on top of the screen to show how much more in deductions was needed to exceed the $27,400 (for MFJ) standard deduction. Also, I didn't take notes on specific screens, but there were many times that Turbo Tax asked me questions it should have already known the answer to from previous screens, or else it should know that the question did not apply to me. I specified that I had royalty income from intellectual property, but it kept asking me about rents, and the address of my physical property. Finally, I think that charging $20.00 to e-file a State return is ridiculously high. Perhaps the financial professionals who use Turbo Tax don't mind, but if they want to further penetrate the consumer market, one State e-file should be included in a $100.00 tax program.
Date published: 2021-02-22
Rated 5 out of 5 by from Truly amazing I've been using Turbo Tax for 5 years now and never had any issue with getting my taxes done. I truly don't even know how I did my taxes without beforehand. Having to make sure I had everything upon going to an office to get them filed. I just want to thank the team of Turbo Tax for everything to making the filing process quick and easy.
Date published: 2021-02-22
Rated 5 out of 5 by from easy to use tool absolutely the quickest, easiest, simple way to file both federal and state returns
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 12909